• Serve as the first point of contact for patients calling the clinic. • Manage a high volume of inbound calls professionally and efficiently. • Answer patient inquiries, provide information, and route concerns appropriately. • Minimize missed calls and reduce patient wait times during busy periods. • Schedule, reschedule, and confirm patient appointments. • Coordinate provider availability and clinic schedules. • Ensure accurate patient information is entered into the system. • Assist patients with appointment-related questions and requests. • Verify patient insurance coverage and benefits. • Perform eligibility checks using insurance portals and systems. • Communicate coverage information to patients when necessary. • Ensure accurate documentation of insurance information. • Process and track insurance prior authorization requests. • Follow up with insurance providers regarding authorization status. • Maintain accurate records and documentation. • Assist with patient payment collection and processing. • Maintain accurate patient records and documentation. • Support daily administrative operations and workflow efficiency. • Collaborate closely with clinic staff and management to ensure smooth operations.

Role Description Our Client is a growing healthcare organization dedicated to helping patients improve their quality of life through specialized rehabilitation and therapy services. They are seeking a highly professional, detail-oriented, and bilingual Spanish-speaking Virtual Medical Receptionist to support our busy outpatient healthcare clinics. - Inbound Call Management (Top Priority) - Serve as the first point of contact for patients calling the clinic. - Manage a high volume of inbound calls professionally and efficiently. - Answer patient inquiries, provide information, and route concerns appropriately. - Minimize missed calls and reduce patient wait times during busy periods. - Patient Scheduling - Schedule, reschedule, and confirm patient appointments. - Coordinate provider availability and clinic schedules. - Ensure accurate patient information is entered into the system. - Assist patients with appointment-related questions and requests. - Insurance Verification & Eligibility Checks - Verify patient insurance coverage and benefits. - Perform eligibility checks using insurance portals and systems. - Communicate coverage information to patients when necessary. - Ensure accurate documentation of insurance information. - Prior Authorizations - Process and track insurance prior authorization requests. - Follow up with insurance providers regarding authorization status. - Maintain accurate records and documentation. - Payment Processing & Administrative Support - Assist with patient payment collection and processing. - Maintain accurate patient records and documentation. - Support daily administrative operations and workflow efficiency. - Collaborate closely with clinic staff and management to ensure smooth operations. Qualifications - Fluent bilingual Spanish and English speaker (Required) - Excellent verbal and written communication skills in both languages. - Proven experience in a healthcare administrative, medical receptionist, medical virtual assistant, or similar role. - Strong customer service and patient communication skills. - Ability to multitask effectively in a fast-paced environment. - Strong organizational skills and attention to detail. - Ability to work independently while maintaining productivity and professionalism. - Willingness to learn clinic-specific workflows and procedures during onboarding and training. Requirements - Must be available for video meetings with camera on when required. - Demonstrate professionalism, reliability, and long-term commitment. - Maintain confidentiality and comply with healthcare privacy standards. - Must be proficient in speaking and writing English and Spanish very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory). - Must be available for video meetings with your camera on (when needed). Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description Provide speech and language therapy services to students in K-12 remotely. You'll conduct assessments, develop treatment plans, and deliver direct therapy to help students improve communication skills and access their education. This role collaborates closely with teachers, families, and multidisciplinary teams to maximize student outcomes. Qualifications - Current Speech Language Pathologist license in the state where services are delivered (or eligibility to obtain) - Criminal and DCS background checks - Strong organizational and interpersonal skills - Excellent written and verbal communication - High Speed Internet and a quiet workspace to conduct job functions Requirements - Conduct formalized and dynamic assessments to determine eligibility and level of functioning - Develop and coordinate treatment plans with interdisciplinary team members - Provide direct speech therapy services aligned with IEP goals - Complete and maintain compliant IEPs; participate in annual and triennial reviews - Consult with teachers and families to support generalization of communication skills - Maintain accurate therapy notes, assessment data, and progress documentation - Supervise and support SLPAs, including monitoring supervision hours (if applicable) Benefits - CEU/license reimbursement and tuition assistance - Full benefits: Medical, Dental, Vision, 401(k) - Paid sick time - Spread Pay options available Company Description Point Quest Group is a leading national provider of special education services, partnering with 350+ school districts to help students with unique needs thrive academically, socially, and emotionally. We provide in-district services, therapeutic day schools, and specialized staffing—ensuring every student receives the personalized support they need to succeed.

Role Description Centralized scheduler who accurately schedules patients in various systems for departments within the health system. Confirms patient demographics, prescriptions and/or orders, insurance information and preps/instructions. This person will perform a mini registration to check for eligibility and has knowledge of insurance rules. Answers incoming calls for all the depts, directing and screening them accordingly. Reaches out to patients and providers as needed. Qualifications - Knowledge of insurance rules - Ability to confirm patient demographics, prescriptions, and insurance information - Experience in scheduling patients - Strong communication skills for answering calls and directing inquiries Requirements - Full-time and Part-time Employees over 20 hours a week Benefits - Competitive salary* - Robust benefits with health, dental, Rx and vision plans - 403b retirement plan options with company match** - Health & Wellness* - Non-Profit Health System – eligible for Federal Student Loan Forgiveness - PTO, and paid holidays - Tuition reimbursement - Employee Assistance Program - LTD: Long Term Disability - Life Insurance Options - Onsite Day care Program Company Description St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”. St. Joseph’s University Medical Center is an academic tertiary care medical center and state designated trauma center, located on the Paterson campus, regularly accepts referrals of difficult or unusual cases from other hospitals and physicians and performs both complex and routine procedures. The Medical Center offers a full complement of specialty and subspecialty services including: - Ambulatory - Behavioral health - Cardiovascular - Emergency/trauma - Internal medicine - Neuroscience - Oncology - Orthopedic/spine - Rehabilitation - Surgical specialty - Women’s health - Imaging - Pediatrics The nursing team at St. Joseph’s University Medical Center, which includes St. Joseph’s Children’s Hospital, has held the Magnet Award for Nursing Excellence, the profession’s highest honor, since 1999. They are also recipients of the prestigious 2010 Magnet Prize™ - one of only 8 Magnet-designated hospitals to ever receive The Magnet Prize, and the only one worldwide to receive the 2010 award.