Flosum logo
Flosum

The only Salesforce Continuous Deployment tool that's easy to set up, 100% secure, requires no code & keeps all metadata

Digital Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 201-500Since 2013H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

10 days ago

Salary

0

Seniority

Senior

Bachelor Degree6 yrs expEnglish

Job Description

Digital Account Manager

Flosum

• Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions. • Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account. • Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%. • Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%. • Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders. • Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis. • Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership. • Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.

Job Requirements

  • 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
  • Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV).
  • Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations.
  • Experience managing complex, multi-stakeholder accounts with long sales cycles.
  • Excellent written and verbal communication skills; ability to build trusted advisor relationships.
  • Strong commercial acumen — able to construct ROI narratives and business cases for expansion.
  • Experience working with SaaS platforms, preferably in the Salesforce ecosystem
  • Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)

Benefits

  • Competitive Compensation Package
  • Health Benefits including Vision and Dental
  • HSA & FSA
  • 401(k)
  • Unlimited Flex Time Off Plan + All Major U.S. holidays
  • Remote Work Location
  • Phone / Internet Monthly Capped Reimbursement

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