• Maintain close relationships with portfolio and group leads, serving as the accountable owner for all staffing, planning, and internal operational decisions. • Lead organizational structure and spans-of-control planning to ensure portfolios are organized for both maximum growth and operational efficiency. • Facilitate regular touchpoints with leadership to discuss pipeline activity and team capacity, bringing structure and clarity to complex organizational shifts. • Identify risks and implement solutions that keep the portfolio running smoothly and transparently. • Manage last-mile staffing for all roles within the group, serving as the final decision-maker to ensure quick and accurate coverage for new deals, transitions, and backfills. • Own the end-to-end hiring process, including developing data-backed business cases and recommending new roles based on analysis of financial and capacity needs. • Lead account rebalancing initiatives by assessing demand shifts and proactively adjusting allocations to meet workload needs or margin targets. • Coordinate closely with Business Development to determine staffing availability and expertise for upcoming pitches and new business opportunities. • Maintain a deep understanding of team capabilities to ensure every assignment supports both short-term client success and long-term portfolio health. • Define staffing needs for all new opportunities and coordinate with Client Finance to ensure alignment with group profitability and margin targets. • Own allocation management, CPS insights, and portfolio analysis to identify resourcing risks or inefficiencies. • Partner with Client Finance, Business Development, and Client Success on renewal planning, scope changes, and the financial implications of contract shifts.

• Provide Functional Leadership and Oversight across Revenue Cycle / Business Operations • Alignment, optimization, and sustainment of administrative and revenue cycle workflows • Serve as the Functional Lead accountable for integration of business operations across MHS GENESIS deployments • Identify, manage, and mitigate interdependencies between clinical and business operations workstreams • Guide functional execution in alignment with DHMSM governance • Oversee functional inputs to gate reviews • Lead identification of functional intersections across optimization initiatives • Monitor cost, schedule, and performance risks and support corrective action planning.

About MGT Insurance MGT is the first AI-driven, neo-insurer focused on evolving commercial P&C insurance for the brokers and small business owners. By combining the expertise of industry veterans with state-of-the-art technology, we are ushering in the next evolution of commercial insurance and working to move the industry forward through the use of modern technology, better processes, and a rock-star team. We seek visionary leaders who thrive in dynamic, entrepreneurial settings, and excel in autonomous roles. About the Role We’re hiring a Program Manager to help us scale how the business runs. This is a startup-style, high-ownership role that blends cross-functional program management, business operations, and basic business intelligence and reporting. The core function of this role is to act as a builder, operator, and organizer , taking ownership of critical initiatives across our Product, Operations, Billing, Service, and Technology teams. You will manage projects from concept to launch (0 → 1) and drive their subsequent iteration and growth (1 → n) . A key focus will be collaborating closely with the Operations and Service teams to enhance execution quality, elevate the customer experience, and boost internal efficiency. This position is ideal for an individual who thrives in ambiguity and has a proven track record of taking ideas and making them a reality. Responsibilities Own cross-functional programs end-to-end: define goals, scope, milestones, owners, and timelines—then drive delivery through launch and beyond. Act as the “glue” between Ops, Service, Product, Billing, and Tech, ensuring the work is aligned, unblocked, and moving. Turn messy problems into structured plans: write project briefs, simplify decisions, coordinate stakeholders, and push work forward. Partner closely with Operations and Service teams to identify bottlenecks, improve workflows, and build scalable processes. Support launches by coordinating readiness across teams (process changes, training, internal comms, reporting, issue tracking). Build simple BI reporting and dashboards to track KPIs, measure program impact, and surface trends (often using spreadsheets + basic analytics tools). Drive continuous improvement: document processes, refine handoffs, reduce repeat issues, and implement tools/systems that scale. Communicate clearly and consistently: communication is tight, proactive, and structured. Qualifications Compensation: $125,000-$175,000 annual base salary + bonus + equity (commensurate with experience and dependent on location) Traits We Value in This Role Builder energy : enjoys creating systems where none exist Operator mindset: focused on outcomes, not just deliverables Process-oriented: build lightweight processes that bring structure and speed Cross-functional leadership: aligns teams without formal authority Metrics-driven: knows what “good” looks like and measures impact We recognize that no candidate will meet every qualification and encourage individuals with relevant experience and interest in the role to apply. Please note: MGT does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms. Please do not forward resumes to our jobs alias, MGT employees, or any other company location. Any submittals without a prior signed agreement will become property of MGT. Our Commitment to Diversity, Equity & Inclusion At MGT, inclusion drives excellence and belonging sustains it. We believe diverse perspectives make us stronger, more innovative, and more connected to the people we serve. We value every voice, champion equity, and create space where all people can grow and succeed together. Equal Employment Opportunity Statement MGT is proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable law. All employment decisions are based on qualifications, merit, and business needs. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process. If you need assistance or accommodations, please contact us at accommodations@mgtinsurance.com . Disclaimer This job description is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required. MGT Insurance reserves the right to modify, interpret, or apply this job description in any way the company deems appropriate.

About Karius Karius is a life science, venture-backed clinical metagenomics company, focused on elevating patient care through microbial insights. We are committed to advancing diagnostic science and technology to optimize the diagnosis and treatment of infectious diseases. Through the use of genomics and AI, we are driven to improve the diagnostic landscape for infectious diseases. Karius delivers unprecedented diagnostic insight detecting microbial cell-free DNA circulating in the body to assist physicians to make rapid treatment decisions. Position Summary The Manager of Commercial Operations will help scale Karius’ commercial organization by building and optimizing processes, systems, and data infrastructure that improve performance and enable cross-functional execution. This role serves as a strategic and operational partner to Sales Leadership, Customer Success, Marketing, Finance, and Lab/Operations teams by translating business needs into actionable insights, scalable workflows, and governed execution across the commercial lifecycle. This role will own the operating rhythm for key commercial processes (pipeline hygiene, forecasting, deal support, reporting, and data governance), ensuring high-quality outputs that are stakeholder-ready and drive measurable impact. Why Should You Join Us? Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood, and helping industry accelerate the development of therapeutic solutions. The products Karius offers today are some of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our tests are the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale. Reports to: Senior Director, Commercial Operations and Customer Success Location: Redwood City, CA (Hybrid) or Remote (USA) Primary Responsibilities Commercial Systems, Process Improvement, and Governance •  Lead improvements to commercial processes and workflows across the go-to-market lifecycle (lead-to-opportunity-to-order-to-cash), ensuring clarity, consistency, and adoption. •  Partner with stakeholders to identify process gaps, define requirements, and deliver scalable solutions across CRM (Salesforce), marketing systems (HubSpot), and downstream integrations. What’s Fun About the Job? You will have the opportunity to build and optimize critical commercial systems that drive the growth and success of Karius. You’ll work closely with various teams across the organization, gaining a comprehensive understanding of the business while contributing to impactful projects that support the company’s mission to transform healthcare. Travel: Travel required up to 25% Physical Requirements: Subject to extended periods of sitting and/or standing, vision to monitor and moderate noise levels. Work is generally performed in an office, lab or clinical environment. Position Requirements •  Bachelor’s degree required; graduate degree preferred. •  A minimum of 6-8 years of experience; Master’s degree with 4-6+ years of experience in Commercial Operations, Sales Operations, Revenue Operations, Business Operations, or related function in a high-growth environment. •  Extensive CRM and commercial systems experience (Salesforce and BI tools required; HubSpot, JIRA/Asana preferred). •  Proven ability to build scalable processes, governance, and operating rhythms across cross-functional stakeholders. •  Strong analytical skills with the ability to translate data into actionable business recommendations. •  Excellent project management and execution skills, including prioritization, tracking, dependency management, and on-time delivery. •  Proven ability to communicate with clarity and concision across levels, including senior leadership and field teams. •  High attention to detail with experience implementing QA controls and maintaining data integrity. •  Experience supporting healthcare, diagnostics, lab operations, or regulated environments. Personal Qualifications •  Mission-driven and aligned with improving patient outcomes through operational excellence. •  Operates with high accountability: sets clear plans, manages dependencies, flags risks early, and consistently delivers on commitments. •  Detail-oriented with strong judgment; applies quality checks to ensure accuracy and reduce rework. •  Strong communicator who provides direct answers, crisp summaries, and clear next steps for stakeholders and leadership. •  Naturally collaborative—builds alignment across Sales, CS, Marketing, Finance, and Operations, and can drive adoption of change. •  Curious and analytical; connects data to the “so what” and recommends actions. •  Performs well in fast-paced environments with evolving priorities and imperfect information. •  Ability to work effectively and efficiently in a fast-paced (startup) environment. Disclaimer The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Karius. Equal Opportunity Employer At Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company.  All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at recruiting@kariusdx.com and we will accommodate qualified individuals with disabilities.