• Own the publishing calendar across all channels and make sure we're shipping consistently • Create content; thought leadership, case studies, social posts, email newsletters, and sales enablement assets • Track and report on marketing and funnel metrics • Uphold our editorial standards across everything that goes out • Brief, manage and quality-control freelance writers, designers and other specialists • Lead SEO and GEO strategy and execution • Own our social media channels - planning, posting, community engagement and follower growth • Manage our website - keeping content fresh, optimised and aligned with commercial priorities • Run our email newsletter programme; from planning through to send and reporting • Partner with the sales team to produce and maintain sales enablement and account-specific content • Own lead scoring and prospect-related CRM initiatives

Role Description We are seeking an experienced Proofreader to help us ensure our content is error-free. The ideal candidate is knowledgeable of proofreading, grammar, spelling, style guides, and social media copywriting within the health and nutrition space and best practices for compliant copyrighting and brand claims. Job Duties & Responsibilities - Review and proof YouTube content at multiple checkpoints, ensuring accuracy in audio, visuals, captions, metadata, and alignment with brand style and direction. - Proofread and fact-check social media content, including short-form copy, captions, hashtags, graphics, and subtitles, to maintain clarity, accuracy, and brand voice. - Provide coverage for fellow proofreaders as needed to balance workloads and maintain consistent content output during absences. - Identify and escalate quality or compliance risks in YouTube and social content before publication. - Communicate with video editors and social media managers to ensure accuracy across all platforms by providing feedback on grammar, spelling, and brand alignment. Qualifications - Proofreading, editing, or content review experience, ideally in digital media, video, or publishing. - Proficiency in grammar, spelling, punctuation, and style with an ability to adapt to brand voice and tone guidelines. - Experience with multimedia content review, including transcripts, on-screen text, thumbnails, and audio/visual alignment. - Hands-on experience proofreading short-form content for social media platforms (Instagram, TikTok, Facebook, X, etc.). - Knowledge of style guides (e.g., AP, Chicago, or in-house brand guides) and willingness to apply them consistently. - Strong understanding of social media copywriting conventions, such as character limits, formatting, and platform tone. - Attention to detail: Ability to spot subtle errors in audio, text, or visuals. - Strong listening comprehension: Capable of catching mispronunciations. - Time management: Ability to review high volumes of content under tight deadlines without sacrificing quality. - Collaboration & communication: Comfortable providing clear and constructive communication with writers, editors, social media managers, and video production teams. - Adaptability: Ability to work with evolving content styles, formats, and workflow processes. - Brand alignment: Skilled at ensuring content remains consistent with organizational voice, compliance standards, and audience expectations. Preferred Skills - Understanding of YouTube's Community Guidelines. - Familiarity with compliance and regulatory guidelines for health and wellness content (FDA/FTC standards, copyright/fair use, brand claims). - Understanding of accessibility best practices, such as ADA compliance for captions and visual clarity. - Experience with SEO and social media optimization, including keyword use, hashtags, and formatting for engagement. - Basic design awareness to spot errors in visual branding, graphics, and layouts. - Familiarity with YouTube Studio and metadata best practices (titles, descriptions, captions, hashtags). Work from Home Requirements - Up-to-date Mac or Windows computer with anti-virus protection. - Reliable high-speed internet connection. - Quiet, distraction-free workspace. - Tech-savvy and comfortable learning new tools and software. - Must be comfortable and experienced using Microsoft Office tools (Excel, Outlook, Teams, Word, OneDrive). Benefits - Boost your wellness with a 50% discount on all Dr. Berg products. - Experience the freedom of working fully remote. - Achieve that perfect work-life balance with the incredible support of our dynamic team! - Additional benefits for employment position such as PTO, health benefits, company paid gym membership and more! Pay $25 - 30/hour depending on experience Hours Monday–Friday, 9am-6pm EST Location Fully remote Type CONTRACT-to-hire Note: As part of the interview process, you will be asked to complete a proofreading test. Dr. Berg Nutritionals is an equal opportunity employer. We welcome applicants from all backgrounds. We are not currently hiring international or California-based individuals. Applicants must be legally authorized to work in the United States for any employer (W-2) positions.

• Handle escalated claims files that have complex contents or additional living expense damages. • Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly. • Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting. • Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner. • Negotiate claim settlements with customers in accordance with business unit standard methodologies. • Coordinate with structure adjusters to ensure holistic handling of the claim file. • Use data and analytics to tell a story and influence decision making.

• Create and maintain clear, approachable documentation and product walkthroughs that empower customers to learn and solve problems on their own • Own and evolve our knowledge management platform, keeping our internal and external knowledge bases polished, easy to navigate, and up-to-date • Partner with the Manager, Customer Education to ensure content aligns with our broader education strategy • Run documentation sprints, making sure the right work is prioritized, assigned, and shipped on time • Work closely with Customer Support to reduce case volume through better knowledge, smarter content, and AI-powered solutions • Collaborate with Customer Education and CX teams to shape our internal documentation strategy, including roadmap planning and scalable review processes • Keep a pulse on what’s working (and what’s not) by tracking trends, sharing insights, and driving continuous improvement • Proactively identify knowledge gaps by analyzing support trends, product changes, and customer feedback • Support larger education initiatives like webinars, community programming, and LMS content • Use data to understand how customers engage with our content and where we can improve • Bring forward ideas and recommendations to make our Customer Education programs even better