• Handle escalated claims files that have complex contents or additional living expense damages. • Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly. • Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting. • Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner. • Negotiate claim settlements with customers in accordance with business unit standard methodologies. • Coordinate with structure adjusters to ensure holistic handling of the claim file. • Use data and analytics to tell a story and influence decision making.

• Create and maintain clear, approachable documentation and product walkthroughs that empower customers to learn and solve problems on their own • Own and evolve our knowledge management platform, keeping our internal and external knowledge bases polished, easy to navigate, and up-to-date • Partner with the Manager, Customer Education to ensure content aligns with our broader education strategy • Run documentation sprints, making sure the right work is prioritized, assigned, and shipped on time • Work closely with Customer Support to reduce case volume through better knowledge, smarter content, and AI-powered solutions • Collaborate with Customer Education and CX teams to shape our internal documentation strategy, including roadmap planning and scalable review processes • Keep a pulse on what’s working (and what’s not) by tracking trends, sharing insights, and driving continuous improvement • Proactively identify knowledge gaps by analyzing support trends, product changes, and customer feedback • Support larger education initiatives like webinars, community programming, and LMS content • Use data to understand how customers engage with our content and where we can improve • Bring forward ideas and recommendations to make our Customer Education programs even better

• SafelyYou is looking for a Director of Content to own our content strategy and execution from end to end. • You'll lead a full-spectrum content program — case studies, white papers, research reports, press releases, blog posts, one-pagers, web copy, email campaigns, and social media — while also driving SafelyYou's presence in traditional search, AI-generated answers, and emerging discovery channels. • You'll set the editorial direction, write and edit content yourself, and manage a network of freelancers and agencies to scale output. • You'll report to the VP of Marketing and work closely with teams across the company to surface the stories, data, and proof points that make SafelyYou's content compelling and credible. • Produce and oversee a full range of content assets: case studies, white papers, research reports, press releases, blog posts, one-pagers, web copy, email campaigns, social media posts, and sales enablement materials. • Write, edit, and review content yourself. • Brief, manage, and quality-control freelancers and agencies, ensuring all outside work meets SafelyYou's brand voice, accuracy standards, and strategic goals. • Partner with stakeholders across clinical, sales, customer success, and product teams to surface stories, insights, and proof points that ground content in real outcomes. • Audit existing content regularly and recommend improvements based on performance, SEO opportunity, audience relevance, and strategic fit. • Own SafelyYou's organic search strategy end to end — including keyword research, content gap analysis, on-page optimization, and coordination with web and technical stakeholders on site-side SEO. • Track and report on organic search performance, AI-citation presence, and content-driven pipeline contribution, translating findings into clear recommendations. • Measure content effectiveness across lead generation, brand awareness, customer engagement, and other key goals. Use performance data to make ongoing recommendations on what's working, what needs investment, and where to cut.

Title: Spanish AI Quality Reviewer Location: Brazil Department: Production Job Description: Department:Production Good AI is built on good judgment. TrustScale is looking for experienced Spanish-language professionals who can distinguish between an acceptable response and an exceptional one. As an AI Quality Reviewer, you will evaluate AI-generated content, identify quality issues, and help establish the standards that AI systems learn from. This is more than checking boxes or following a script. We are looking for people who can think critically, spot nuances, and make consistent quality decisions. We are seeking a small group of experienced reviewers to support upcoming AI quality initiatives. Applications are reviewed on a rolling basis. Remote | Freelance | Flexible Hours | Paid in USD What You'll Do - Review AI-generated responses in Spanish - Evaluate quality, factual accuracy, relevance, and consistency - Identify errors, gaps, and guideline deviations - Assess annotation outputs and reviewer decisions - Provide clear quality feedback and rationale - Participate in training and calibration sessions - Maintain high quality while meeting project expectations We're Looking For - Native or near-native Spanish proficiency - Strong English reading comprehension - Experience in quality assurance, fact-checking, content review, annotation, search evaluation, research, editorial work, or similar analytical roles - Excellent attention to detail - Strong critical-thinking and decision-making skills - Ability to work independently and apply guidelines consistently Bonus Points - Experience with AI, LLMs, or response evaluation - Search quality or data annotation review experience - Background in journalism, linguistics, translation, education, or research Why TrustScale - Flexible remote work - Paid in USD - Long-term project opportunities - Exposure to advanced AI evaluation methodologies - Opportunity to progress into senior AI Quality and QC Specialist roles At TrustScale, quality is not measured by how much work is completed. It is measured by how well human expertise helps AI make better decisions.