Human Made

• Own the publishing calendar across all channels and make sure we're shipping consistently • Create content; thought leadership, case studies, social posts, email newsletters, and sales enablement assets • Track and report on marketing and funnel metrics • Uphold our editorial standards across everything that goes out • Brief, manage and quality-control freelance writers, designers and other specialists • Lead SEO and GEO strategy and execution • Own our social media channels - planning, posting, community engagement and follower growth • Manage our website - keeping content fresh, optimised and aligned with commercial priorities • Run our email newsletter programme; from planning through to send and reporting • Partner with the sales team to produce and maintain sales enablement and account-specific content • Own lead scoring and prospect-related CRM initiatives

• Own the publishing calendar across all channels and make sure we're shipping consistently • Create content; thought leadership, case studies, social posts, email newsletters, and sales enablement assets • Track and report on marketing and funnel metrics • Uphold our editorial standards across everything that goes out • Brief, manage and quality-control freelance writers, designers and other specialists • Lead SEO and GEO strategy and execution • Own our social media channels - planning, posting, community engagement and follower growth • Manage our website - keeping content fresh, optimised and aligned with commercial priorities • Run our email newsletter programme; from planning through to send and reporting • Partner with the sales team to produce and maintain sales enablement and account-specific content • Own lead scoring and prospect-related CRM initiatives

• Lead the UX/UI design process from concept to implementation. Take ownership at a project level for not only your own work, but work that interacts or impacts your own. • Collaborate closely with stakeholders in a professional and respectful way, including editorial teams, developers, and project managers, to gather requirements and understand the project’s vision. Work with clients and their expectations, navigating the relationship and taking ownership of client satisfaction. • Create wireframes, prototypes, user flows, and high-fidelity mockups to communicate design ideas effectively. • Conduct user research, usability testing, and analyse feedback to inform design decisions and ensure the best user experience. • Design responsive and accessible interfaces that work seamlessly across various devices and platforms. • Develop a consistent design language and style guide for the project, ensuring a cohesive look and feel across all digital touchpoints. • Work with the development team to ensure that designs are technically feasible and implemented as intended. You should be able to adapt the designs to ensure they're feasible and able to be implemented within timeline and budget. • Stay up-to-date with the latest design trends, tools, and best practices, and apply them to the project. • Present design concepts and rationale to clients and internal teams, articulating the value of design choices in relation to business goals. • Deliver work on time and according to specifications. • Regular communication with both your team and the rest of the company. Willingness to check-in with your team throughout the week and notify them if you are struggling or need guidance on assigned tasks. Proactively address technical issues as they arise. Ability to prioritise tasks and to communicate issues to your team. • Helping others on your team when asked for assistance.

• Reports to Global Delivery Lead • Project Delivery and Team Effectiveness • Support the Americas region on a freelance or fixed-term contract basis • Commitment to a 6 month contract • Integrate as part of the team, joining team meetings and activities • Balance project delivery with strategic team leadership • Guide distributed teams to deliver exceptional WordPress-based projects for enterprise clients • Ensure delivery processes are efficient, transparent, and continuously improving • Key role in client engagement, delivery planning, and cross-functional collaboration • Collaborate with Engineering and Commercial teams to ensure smooth running of projects • Anticipate and identify problems and addressing them or escalating as necessary • Manage each project's scope and timeline • Create and maintain a team culture for successful delivery • Prepare and facilitate workshops to establish project needs and relationships • Facilitate meetings to monitor project progress and resolve team issues • Assess time and financial impacts of scope change and communicate to stakeholders • Identify risks and mitigation strategies • Build a partnership relationship with clients and understand their business imperatives

• Manage each projects scope and timeline • Create and maintain a team culture that facilitates a shared responsibility for successful delivery • Guide team on principles and practice of the agile framework being used in the project • Work with team to help define and refine project scope, estimates, and resource requirements for projects • Prepare and facilitate workshops (either virtual or in-person) to establish project needs and relationships • Facilitate meetings to monitor project progress and resolve any issues the team may be experiencing • Remove impediments or guide the team to remove impediments • Assess the time and financial impact of scope change and communicate to stakeholders as appropriate • Identifies when to use experiments for learning and solutioning • Be commercially aware: Understand the status of the budget of your projects and be able to report on them back to the company • Allocation management of project needs in conjunction with your squad composition • Facilitate wider engagement with internal and external stakeholders, and partners engaged in delivery • Build a partnership relationship with clients, understanding their business imperatives as context for helping align the team on those goals • Understand the workings and needs of the account you are partnered with • Communicate regularly; be proactive in facing difficult conversations • Manage your interactions with clients and internal team professionally, and personably • Using data to allow the team and wider business to make critical decisions • Develop creative and technical judgement and strive for high quality output • Share progress and communicate to internal and external stakeholders • Conduct team reviews and retrospectives to promote continuous improvement • Endorse and present appropriate metrics to sustain continuous improvement to get the best out of each team. Report progress, team status, and issues across the board.

• Own the client experience from onboarding to project completion • Work with Americas delivery squad to align projects with business outcomes • Manage difficult conversations to realign expectations

This is a fully remote position for applicants based in: US East Coast, Midwest, or Eastern/Mid Canada Salary: $80,000 - $100,000 USD, depending on experience Human Made is an enterprise WordPress agency that works with some of the world's most recognised brands and organisations - and right now, our Americas region is where the action is. We're the fastest-growing part of our global business, working with clients like the Gates Foundation, Noom, Wikimedia and UPenn on the kind of large-scale, mission-critical platforms where downtime means real business impact and editorial teams are publishing hundreds of pieces of content every day. We're scaling both our delivery capability and our commercial team at the same time, which tells you something about the trajectory we're on. And we're doing it while launching a major internal initiative to give clients one of the best strategic systems any enterprise agency can offer - complete transparency, stakeholder alignment, and clarity from day one. About Human Made We're a fully remote, global team that's been building enterprise WordPress solutions for over a decade. We work across America, EMEA and APAC, which means we've got expertise spanning time zones, industries and technical challenges. You can learn more about our work, our approach and our team at humanmade.com - but what really defines us is that we're not just developers who happen to talk to clients. We're strategic partners who help organisations figure out what they actually need, then build platforms that deliver on those needs. Right now we're bringing our teams together globally to create something genuinely differentiated - client experiences where we collaborate, co-create and actually have fun doing it. Not just with clients, but with each other across regions and disciplines. If you've ever worked somewhere that talked about being "collaborative" but really just meant more meetings, this isn't that. About the role This is your chance to shape how we work with some of the most interesting organisations in the Americas region. You'll be working on accounts where the stakes are real - platforms that support global health initiatives, editorial teams reaching millions of readers, institutions that have been around for decades but need to move at digital speed. You'll own the client experience from the moment they sign with us. That means onboarding new clients in a way that sets the tone for everything that follows, working alongside our Americas delivery squad to make sure projects stay aligned with actual business outcomes, and being the person who can have the hard conversations when expectations need realigning or when there's an opportunity we should be going after together. This isn't just a run-run-of-the-mill account management role - you'll be digging into what clients are really trying to achieve. Whether they're focused on growth, editorial efficiency, governance, or building new features to solve problems their users actually have, you'll help make sure our development work delivers on those goals rather than just delivering code. What you'll bring You've spent 3-5 years in a web development agency that specialises in WordPress or works across open source CMS platforms. You know what good client collaboration looks like, you're comfortable talking to senior stakeholders about business outcomes rather than just technical features, and you've got the commercial sense to spot opportunities and help close them. You're the kind of person who gets energised by growth - both for clients and for the business you're part of. You can manage and close opportunities, but you're also someone who genuinely cares about whether what we're building together actually works for the people who'll use it every day.

• Shape how we work with interesting organisations in the Americas region. • Own the client experience from the moment they sign with us. • Onboard new clients while working with our Americas delivery squad. • Handle difficult conversations and align expectations.

This is a fully remote position for applicants based in: US East Coast, Midwest, or Eastern/Mid Canada Salary: $80,000 - $100,000 USD, depending on experience Human Made is an enterprise WordPress agency that works with some of the world's most recognised brands and organisations - and right now, our Americas region is where the action is. We're the fastest-growing part of our global business, working with clients like the Gates Foundation, Noom, Wikimedia and UPenn on the kind of large-scale, mission-critical platforms where downtime means real business impact and editorial teams are publishing hundreds of pieces of content every day. We're scaling both our delivery capability and our commercial team at the same time, which tells you something about the trajectory we're on. And we're doing it while launching a major internal initiative to give clients one of the best strategic systems any enterprise agency can offer - complete transparency, stakeholder alignment, and clarity from day one. About Human Made We're a fully remote, global team that's been building enterprise WordPress solutions for over a decade. We work across America, EMEA and APAC, which means we've got expertise spanning time zones, industries and technical challenges. You can learn more about our work, our approach and our team at humanmade.com - but what really defines us is that we're not just developers who happen to talk to clients. We're strategic partners who help organisations figure out what they actually need, then build platforms that deliver on those needs. Right now we're bringing our teams together globally to create something genuinely differentiated - client experiences where we collaborate, co-create and actually have fun doing it. Not just with clients, but with each other across regions and disciplines. If you've ever worked somewhere that talked about being "collaborative" but really just meant more meetings, this isn't that. About the role This is your chance to shape how we work with some of the most interesting organisations in the Americas region. You'll be working on accounts where the stakes are real - platforms that support global health initiatives, editorial teams reaching millions of readers, institutions that have been around for decades but need to move at digital speed. You'll own the client experience from the moment they sign with us. That means onboarding new clients in a way that sets the tone for everything that follows, working alongside our Americas delivery squad to make sure projects stay aligned with actual business outcomes, and being the person who can have the hard conversations when expectations need realigning or when there's an opportunity we should be going after together. This isn't just a run-run-of-the-mill account management role - you'll be digging into what clients are really trying to achieve. Whether they're focused on growth, editorial efficiency, governance, or building new features to solve problems their users actually have, you'll help make sure our development work delivers on those goals rather than just delivering code. What you'll bring You've spent 3-5 years in a web development agency that specialises in WordPress or works across open source CMS platforms. You know what good client collaboration looks like, you're comfortable talking to senior stakeholders about business outcomes rather than just technical features, and you've got the commercial sense to spot opportunities and help close them. You're the kind of person who gets energised by growth - both for clients and for the business you're part of. You can manage and close opportunities, but you're also someone who genuinely cares about whether what we're building together actually works for the people who'll use it every day.

• Take ownership at a project level for not only your own work, but work that interacts or impacts your own • Assist other developers on your projects • Architect projects and complex subsystems • Assess the pros and cons of different approaches to software architecture, even when there is limited information • Carry out bug fixes and debugging not only in your own work, but others on your projects; no bug should be too obscure! • Take an active role in improving tooling, code, and communication whether directly on a current project or assisting others on their projects • Remain informed on development best practices within the industry • Proactively address technical issues as they arise • Consistently be pushing for performance and security considerations and improvements • Provide useful architectural input and feedback for whole systems, drawing on knowledge of CS fundamentals, other programming paradigms or frameworks • Write technical documentation for project architecture and decisions