• Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment • Coordinate extensive domestic and international travel • Help triage, organize, and draft responses to emails as necessary • Manage expenses in a proactive, fiscally alert manner • Ensure and maintain confidentiality of all appropriate communications and documents • Attend meetings, document discussions, and distribute action items • Coordinate and host group meetings, leadership meals, and management team off-sites • Work with sales and customer success teams to coordinate customer meetings and visits • Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support • Handle occasional personal tasks for the executive as needed • Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization • Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule • Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions • Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed • Help design and implement lightweight but effective program management processes and frameworks that scale with the team • Help prepare and maintain materials for leadership reviews, all-hands meetings, and executive briefings - including agendas, status decks, and pre-reads • Assist in the planning and execution of quarterly business reviews and organizational planning cycles • Identify inefficiencies in how the team operates and bring forward proposals to improve them • Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product • Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress • Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them • Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting) • Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively • Prior experience with AI tools (ChatGPT, Claude, Notion AI, Zapier, etc.) is a strong plus

Role Description We are seeking a highly organized, dependable, and experienced Mental Health / Behavioral Health Medical Virtual Assistant to support the daily operations of a growing behavioral health practice. This role is ideal for someone who can confidently manage administrative and patient-facing responsibilities in a fast-paced healthcare environment while maintaining professionalism, urgency, and accuracy. The ideal candidate has prior experience working in behavioral or mental healthcare and understands the importance of compassionate communication, confidentiality, and efficient workflow management. This position plays a critical role in helping the practice improve patient flow, maintain strong communication, ensure accurate claims processing, and support the overall growth of the business. Key Responsibilities - Communications Management - Serve as the primary point of contact for patients and healthcare-related communications. - Handle inbound and outbound phone calls, emails, faxes, and EMR chat messages professionally and efficiently. - Ensure patients receive timely support and accurate information. - Scheduling & Appointment Management - Coordinate patient appointments and maintain an organized provider schedule. - Ensure scheduling accuracy while balancing urgent requests, follow-ups, and referrals. - Administrative & Healthcare Support - Provide administrative support to ensure smooth daily operations and efficient patient care coordination. - Assist with insurance-related processes, claims review, and documentation management. - Multitasking & Priority Management - Effectively manage multiple responsibilities simultaneously while maintaining composure and attention to detail. Qualifications - MUST have prior experience working in behavioral health or mental health. - Previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, or Healthcare Support Specialist is REQUIRED. - Strong understanding of healthcare administrative workflows and patient coordination. - Experience using Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems is REQUIRED. - Basic to intermediate knowledge of claims coding and healthcare claims processing. - Strong verbal and written English communication skills. - Strong multitasking and organizational skills are REQUIRED. - Reliable, consistent, and dependable attendance. - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. Requirements - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]. - Must be available for video meetings with your camera on (when needed). - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. - Comfortable using VOIP phone systems (UMA VOIP experience is a plus). Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request. - HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training and certification. - Top 1% VA Performance Training: Access to proprietary training on communication and best practices. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. - Access to Tools & Resources: Templates, workflow guides, and client-specific SOP support. - Optional Performance-Based Incentives: Some clients may offer bonuses or increased hours based on performance.

Role Description The Executive Assistant, under minimal supervision, is responsible to assist in the overall daily activities and provide support to assigned Executive Leader. - Represent the CEO and other Executive Leaders in a professional manner to all clients and staff - Process accurately and timely all payroll for department including temporary employees - Maintain management calendars and employee and client contacts through Outlook - Make preliminary assessment of the importance of materials and organize documents - Keep accurate and timely records of all PTO requests- obtaining management approval as needed - Act as liaison between CEO and other departments as needed - Schedule annual reviews for all Executive Leaders, coordinating with Management schedule - Set up interviews for all potential candidates - Make travel arrangements as requested - Process expense reports timely and accurately - Manage administrative projects and other duties as assigned - Arrange meetings and reserve and set up conference rooms/facilities for certain events - Develop and maintain a filing system for various projects and functions - Maintain high level of professionalism and confidentiality with emphasis on discretion with proprietary information Qualifications - 5 to 7 years of experience in an administrative position, preferably to an Executive level - Minimum 3 years of senior level administrative support experience - Minimum of a High School Diploma; advanced education or degree preferred - Ability to understand and demonstrate use of computer system, computer programs and office equipment as necessary - Proficient in Microsoft Suite; with above average Excel skills including ability to type a minimum of 30-35 wpm and proficiency in the use of a 10 key - High level of planning, organizing and time management skills - Demonstrated ability to remain calm in pressure situations - Demonstrated ability to multi-task - Outstanding customer service and interpersonal skills - Positive attitude and ability to work well with multiple team members - High level of initiative, and ability to work independently and make decisions appropriate for level - Outstanding proofreading skills as well as excellent communication skills both written and verbal - Ability to function in a dynamic, fast paced environment, be detail oriented, highly organized, and manage multiple projects simultaneously - Excellent time management skills and ability to prioritize tasks and follow up on assignments on a consistent basis - History of exhibiting sound judgment with strong level of honesty and discretion - Ability to sit for extended periods of time, lift a minimum of 5 pounds, file, stand, bend, reach and pull Requirements - Ability to work a minimum of 8 hours per day, Monday through Friday, generally with shift start times between 7:30-9:00 a.m., as determined by senior management - Ability to work overtime, holidays and weekends as requested by senior management Benefits - Annual Salary Range: $83,500.00 - $125,000.00 per year - Merit increases - Paid holidays - Paid Time Off - Medical, dental, vision benefits - Short- and long-term disability benefits - 401(k) + match - Life insurance

Executive Assistant - Staff 4B Hybrid 3409-G LLC: New Jersey Virtual Full time JR10003056 Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description In this role, you will be responsible for the calendar management of the global leaders (4) assigned. Take care of the travel including the flight ,cab and stay reservations . Work with the leaders on the arrangements of the townhalls, VC’s. Take care of the logistical help like Meeting room bookings, Food and Beverages , corporate lunch, Negotiated rates etc. Initiate and engage all the celebrations like birthday , anniversaries etc of the leader and the DRs. Work on the expense management of the leaders as and when there is a travel Responsibilities  Calendar Management : Conflicts, Book Rooms, VFM, VC Rooms, Seating, Dial In, Escort visitors. Set up meetings for the interviews of the candidates to the 1-0-1s of the team members Travel, T & L – Concur Bookings, Tickets, Cab bookings, Visa applications, Forex, Insurance, Hotel bookings, Concur reimbursements, Upload bills on Concur. Also help the Leader's DR's with their bookings, reimbursements, Flight changes/Missed flights/Hotel changes etc. Corp card limit increase requests. International travel: Liasoning with the local employees and get the bookings done. Understand the policies and the system of the international travels and accordingly do the job. Logistical arrangements: Meeting Rooms /Logistical arrangements, workshops , townhalls, VCs , Food and Beverages, Strat meet arrangements  Session c , corporate lunches , negotiate rates , vendor management , coordinate with the logistics team for appropriate approvals. Client visit management (includes client badging, welcome, car/hotel booking, general assistance etc) Conferencing arrangements, etc  Relationship Management with Employees, peer groups within the function, other leaders and the employees reporting to the assigned leader Responsible for effective communication and proactive approach toward problem solving Specific ownership for leaders assigned Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications ITIL 4 Foundation Certificate in IT Service Management - SkillsoftSkillsoft, Microsoft Office Specialist MS Excel - MicrosoftMicrosoft, PRINCE2 Practitioner - PeopleCraftPeopleCraft, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA), Work Smarter, Not Harder: Time Management for Personal & Professional Productivity - CourseraCoursera Required Skills Collaboration Tools, Energy Work, Executive Presence, Generative AI, Microsoft Office, People Leadership, Personal Effectiveness, Program Management, Storytelling Language English Language Proficiency -  Proficient - C2 Additional Job Location - Job Type Regular Master Skill List -  Coordinator Remote Type -  Hybrid Work Shift -  Flex Time (United States of America) The approximate annual base compensation range for this position is: 40,500 to 50,500 USD Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity. Why join Genpact? •    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter •    Make an impact – Help global enterprises solve business challenges that matter  •    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead •    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  •    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress    Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   Let’s build tomorrow together.