Chapman Management Group, LLC

Role Description Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a motivated and customer-focused Latin America-based Leasing Assistant to support leasing operations remotely. In this role, you will be a key point of contact for prospective and current residents, managing leads, supporting the application process, and helping ensure a smooth and professional leasing experience. - Generate and manage prospective resident leads. - Follow up with all prospective residents via phone, email, or text daily and as quickly as possible. - Convert prospective phone, email, or text leads to scheduled appointments. - Qualify prospective residents. - Assist with prospective resident applications. - Maintain accurate and detailed records of prospective resident leads by entering applicable information into the property management system. - Provide assistance to current residents and update communication in their resident file daily. - Complete weekly leasing reports in an accurate and timely fashion. - Stay engaged and maintain current knowledge of competing communities through regular research and market monitoring. - Participate in corporate outreach and other marketing programs. - Enter resident service requests into the system, conduct follow-up, and close tickets. - Assist with planning and implementing resident activities to increase resident retention. - Support ongoing resident relations throughout the occupant's tenancy by ensuring requests are responded to promptly and accurately. - Comply with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. - Perform other duties as assigned. Qualifications - Fluent in English (written and spoken) — required; bilingual (English/Spanish) preferred. - High school diploma required. - Minimum one year of previous sales or customer service experience preferred. - One year of previous residential leasing experience preferred. - LIHTC experience preferred. - Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel). - Experience with property management software (Entrata or equivalent) preferred. - Excellent customer service and interpersonal skills with the ability to relate to others. - Strong organizational and time-management skills. - Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency. - Ability to relay technical concerns with adequate detail, quickly and accurately. - Ability to cope with and professionally defuse situations involving difficult or frustrated residents. - Required to complete and successfully pass the Chapman Management Fair Housing, Diversity, and Inclusion training within the first 30 days of onboarding. Benefits - Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates. - Room to Grow: We offer real opportunities for career growth and professional advancement within the company. - Competitive Salary - Work from Home / Remote - Work Hours: Must be available during core US East Coast hours (8:30 AM – 5:00 PM EST)

Role Description Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a highly organized and detail-oriented LATAM Compliance Support Admin to provide remote administrative and operational support for our affordable housing portfolio. In this role, you will play a critical part in keeping maintenance operations running smoothly, supporting property managers, and ensuring residents receive timely and professional service. - Review Application files for completion and send corrections to site teams - Track and update file review log daily - Upload completed & approved files to PMS system - Compile & Review recertification files for completion and send corrections to site teams - Update Procorem monthly (Virginia Properties only) - Compile monthly, quarterly and annual reporting - Process application screening - Send documents for electronic signature - Assist with Utility Analysis and Annual rent increases - Update Building Occupancy and Vacancy reports with DHCD - Must have an understanding of Affordable Housing (LIHTC, HOME, HUD) Qualifications - Fluent in English (written and spoken) — required. - Must have an understanding of affordable housing programs, including LIHTC, HOME, and HUD. - Tax Credit Specialist (TCS) certification highly preferred; if not held, must be completed within the first 3 months of onboarding. - Prior experience in affordable housing compliance or property management administration preferred. - Strong attention to detail and accuracy in file review and data entry. - Excellent organizational skills with the ability to manage multiple files and deadlines simultaneously. - Proficient in Microsoft Office Suite (Word, Excel, Outlook). - Experience with property management software (Entrata or similar) preferred. - Familiarity with electronic signature platforms and document management systems. - Ability to work independently and remotely with minimal supervision. - Strong written communication skills for coordinating corrections and correspondence with site teams. Benefits - Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates. - Room to Grow: We offer real opportunities for career growth and professional advancement within the company. - Competitive Salary - Work from Home / Remote - Work Hours: Must be available during core US East Coast hours (8:30 AM – 5:00 PM EST)

Role Description Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a highly organized and detail-oriented LATAM Remote Executive Assistant to provide remote support to a senior executive within our organization. The ideal candidate is proactive, discreet, and able to manage a busy executive's day-to-day needs with minimal supervision. - Schedule and manage the executive's agenda, including meetings, appointments, and deadlines. - Review the executive's agenda prior to meetings and prepare talking points or summaries. - Take clear and concise notes during meetings and calls. - Follow up on action items from meetings and projects, ensuring progress is made. - Manage email inbox and calendar on behalf of the executive. - Draft, edit, and proofread documents and correspondence. - Conduct internet research and compile findings. - Organize travel arrangements as needed. - Handle general administrative tasks to support executive productivity. - Special projects as assigned. Qualifications - Fluent in English (written and spoken) — required. - Excellent organizational and time management skills. - Strong attention to detail and ability to work independently. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Reliable internet connection and access to a computer. - Prior experience supporting a senior executive or manager preferred. - Discretion and professionalism in handling confidential information. Benefits - Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates. - Room to Grow: We offer real opportunities for career growth and professional advancement within the company. - Competitive Salary - Work from Home / Remote - Work Hours: Must be available during core US East Coast hours (8:30 AM – 5:00 PM EST). How to Apply Please email your resume and a brief cover letter to hr@chapmanmgmt.com . Include the position title in the subject line. Company Description Chapman Management Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role Description Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a LATAM Utility Support Admin to manage utility accounts and billing across our property portfolio. The ideal candidate is highly organized, detail-oriented, and able to proactively identify and resolve billing and service issues before they become problems. - Track utility accounts for all properties, including electric, gas, water/sewer, and other services. - Download utility invoices and enter them into the system for payment processing. - Monitor due dates to ensure all utility bills are paid on time and avoid service interruptions or late fees. - Troubleshoot utility service issues or payment disputes and coordinate resolution with providers. - Reconcile utility accounts and investigate discrepancies. - Transfer utility accounts into the correct property name and billing portal as needed. - Track utility usage over time and flag unusual spikes that may indicate leaks, equipment issues, or other problems. - Maintain organized records of all utility accounts, invoices, and correspondence. - Communicate with property managers and vendors regarding utility status and issues. Qualifications - Prior experience in utility management, accounts payable, or property administration preferred. - Fluent in English (written and spoken) — required. - Strong organizational skills and ability to manage multiple accounts simultaneously. - Excellent attention to detail and follow-through. - Proficient in Microsoft Office Suite (Excel, Outlook). - Comfortable working with online billing portals and data entry systems. - Ability to identify discrepancies and resolve issues proactively. - Strong communication skills for coordinating with providers and internal team members. Benefits - Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates. - Room to Grow: We offer real opportunities for career growth and professional advancement within the company. - Competitive Salary. - Work from Home / Remote. - Work Hours: Must be available during core US East Coast hours (8:30 AM – 5:00 PM EST).

Role Description Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a LATAM Maintenance Support Admin to provide organizational and administrative support to our Director of Maintenance. This role is central to keeping maintenance projects on track, managing vendor relationships, and ensuring budgets and expenses are properly monitored across the portfolio. - Support the Director of Maintenance with day-to-day administrative tasks and project coordination. - Track maintenance projects across properties, monitoring timelines, budgets, and completion status. - Coordinate with vendors: request proposals, follow up on quotes, and manage communication. - Liaise with Property Support Admins to ensure alignment on open work orders and project progress. - Manage and track maintenance-related budgets and expenses; flag variances for review. - Assist in the preparation and submission of purchase orders for maintenance work. - Maintain organized records of all maintenance projects, vendor contracts, and related documentation. - Assist with scheduling and tracking annual or semi-annual inspections (fire systems, elevators, HVAC, life safety). - Support capital project tracking and reporting. Qualifications - Prior experience in property maintenance administration, construction coordination, or a related field preferred. - Construction management experience is a plus. - Experience with project and expense management strongly preferred. - Strong organizational skills and ability to manage multiple projects and priorities simultaneously. - Proficient in Microsoft Office Suite (Word, Excel, Outlook). - Experience with property management software (Entrata or similar) preferred. - Excellent communication skills for coordinating with vendors, technicians, and management. - Ability to work independently and remotely with minimal supervision. - English proficiency is required. Benefits - Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates. - Room to Grow: We offer real opportunities for career growth and professional advancement within the company. - Competitive Salary - Work from Home / Remote - Work Hours: Must be available during core US East Coast hours (8:30 AM – 5:00 PM EST) How to Apply Please email your resume and a brief cover letter to hr@chapmanmgmt.com. Include the position title in the subject line. Company Description Chapman Management Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role Description The Director of Finance & Property Operations will oversee portfolio-wide financial performance, property operations, reporting, and compliance. This role partners closely with ownership to design and implement systems, processes, and policies that support disciplined growth and best-in-class operations. Key Responsibilities - Lead the preparation, review, and consolidation of annual operating budgets at both the property and corporate levels. - Oversee monthly, quarterly, and annual financial and operational reporting for all properties, ensuring accuracy, timeliness, and clarity for ownership, lenders, and investors. - Monitor performance against budget and pro forma; perform variance analysis and drive corrective action plans to achieve NOI, cash flow, occupancy, and delinquency targets. - Supervise and support regional and property managers, providing ongoing coaching, performance feedback, and accountability for results. - Coordinate with HR on hiring, onboarding, performance reviews, disciplinary actions, and terminations for property management staff. - Develop, write, maintain, and enforce process guides, standard operating procedures, and policy manuals for property operations and corporate functions. - Ensure compliance with fair housing laws, landlord-tenant requirements, company policies, loan covenants, and affordable housing program rules. - Implement and maintain organizational systems to track key deadlines, projects, and compliance tasks across the portfolio. - Oversee effective use of property management and accounting software (Entrata) and lead process improvements to increase efficiency and data quality. - Collaborate with ownership and senior leadership on strategic initiatives, including capital planning, portfolio optimization, and new property onboarding. Qualifications - Bachelor's degree in finance, accounting, real estate, business administration, or a related field required. - Advanced degree (MBA, MS in Real Estate/Finance) and/or professional designations (CPM, CAPS, CPA) strongly preferred. - 3–5+ years of progressively responsible multifamily property management experience, including portfolio or regional-level oversight. - Demonstrated track record managing property and corporate budgets, analyzing financial statements, and driving NOI and cash flow performance. - Direct experience supervising regional and property managers and leading on-site teams in a high-volume, deadline-driven environment. - Strong understanding of multifamily operations, including leasing, maintenance, resident relations, and basic landlord-tenant law; experience with affordable housing programs is a plus. - Advanced proficiency with property management and accounting software (Entrata, Yardi, RealPage, MRI, or similar) and strong skills in Excel and Microsoft Office. - Excellent English verbal and written communication skills. - Exceptional organizational skills and strong analytical and problem-solving abilities. - High level of professionalism, integrity, and discretion, with a strong sense of ownership and follow-through. - TCS preferred/required within first 6 months of hire. - English proficiency is required. Benefits - Flexible PTO: Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates. - Room to Grow: We offer real opportunities for career growth and professional advancement within the company. - Competitive Salary - Work from Home / Remote - Work Hours: Must be available during core US East Coast hours (8:30 AM – 5:00 PM EST) How to Apply Please email your resume and a brief cover letter to hr@chapmanmgmt.com . Include the position title in the subject line. Company Description Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a LATAM Director of Finance & Property Operations. This is a senior role just below the executive level, ideal for a high-performing leader with the capability and ambition to grow into a C-suite position.