RateHawk logo
RateHawk

RateHawk is an online booking platform featuring hotels, car hire and related travel services.

Service Manager

ManagerManagerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

South Korea

Posted

12 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishKoreanSQLTableau

Job Description

Service Manager

RateHawk

• Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues. • Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention. • Stay in Touch: Send regular updates to clients and check in to make sure they’re happy with how things are going. • Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports. • Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally. • Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

Job Requirements

  • Language Skills: Advanced level of English and Korean – you’ll need to speak and write fluently.
  • Ability to work with tools: Comfortably with data and tools like CRM systems and dashboards.
  • Quick Learner: Ability to grasp new information quickly and focus on results.
  • Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
  • Empathetic: A strong sense of empathy is essential.
  • Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

Benefits

  • Remote Work: Work from the comfort of your home!
  • Salary: base payment + monthly bonus.
  • Dynamic Team: Be part of a young and energetic group of specialists.
  • Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Learning & Development: We support your growth through seminars, trainings, and conferences.
  • Perks: Take advantage of corporate discounts on hotels and other services.

Related Categories

Related Job Pages

More Manager Jobs

Full TimeRemoteTeam 51-200Since 2011H1B No Sponsor

• Develop and implement regional health and safety policies, procedures, and training programs in alignment with corporate standards and local regulations. • Conduct regular site audits and inspections to identify potential hazards, assess risks, and recommend corrective actions. • Lead incident investigations, root cause analysis, and implement preventative measures to reduce the frequency and severity of accidents. • Ensure compliance with all applicable health and safety regulations and standards across North America, South America, and Canada. • Collaborate with operations management, human resources, and other departments to integrate health and safety best practices into daily operations. • Provide expert guidance and support to regional teams on all health and safety matters, including risk assessments, emergency preparedness, and occupational health. • Monitor and analyze health and safety performance data, identify trends, and develop strategies for continuous improvement. • Manage and mentor a team of health and safety professionals within the region. • Prepare and present regular reports on health and safety performance to the client and to senior leadership. • Stay informed of new health and safety legislation, industry best practices, and emerging risks.

Tennessee
$120K - $140K / year
Full TimeRemoteTeam 11-50H1B No Sponsor

• Own and enforce functional testing standards across products and releases supporting Client Services delivery, including defining test approach, scope, entry/exit criteria, and release readiness gates. • Plan, execute, and manage functional testing for releases, covering test scheduling, environment readiness, test data setup, and daily progress reporting. • Develop and maintain test artifacts including test plans, test cases, and test scripts (manual and automated) with strong coverage of trade promotion and price planning workflows. Note that there is a strong desire to increase automated testing. • Partner with Client Services to support client-facing testing activities, including UAT planning, test evidence collection, defect triage, and release notes validation, ensuring delivered functionality meets contractual and business expectations. • Define and review requirements by analyzing user stories and functional specifications early to identify gaps or ambiguities and ensure testable, measurable requirements. • Collaborate with Product Management and Engineering to translate requirements into clear, testable acceptance criteria, validating edge cases common in the trade promotion and price planning process (timing, eligibility, hierarchy, customer/channel rules, calculations). • Lead test automation initiatives by implementing and evolving UI/API test suites and integrating automated testing into CI/CD pipelines to protect critical trade promotion workflows and reduce regression risk. • Drive defect resolution, owning triage and prioritization with stakeholders, providing clear reproduction steps and impact analysis, verifying fixes, and performing root-cause analysis using Jira (or similar) to prevent recurrence.

United States
Tinuiti logo

Manager, SEO

Tinuiti

Tinuiti is the largest independent performance marketing firm across TV & Audio, Google, Meta, and Amazon.

Manager12 days ago
Full TimeRemoteTeam 1,001-5,000Since 2016H1B Sponsor

Manager, SEO USA - Remote Full time job requisition id R26_409 Who we are: Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste. We support 100% remote work for this role! We’d love to hear from you if: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. As the Manager, SEO you will: - Client Management & Leadership: Craft and implement comprehensive SEO strategies that align with the organization’s marketing objectives and target audience needs. Stay ahead of SEO trends and algorithm updates to adapt strategies as needed. - Client Onboarding & Transitions: Oversee client onboarding, offboarding, and account transitions, ensuring seamless experiences and maximizing account potential through the introduction of new ideas, strategies, and growth opportunities. - Team Leadership and Development: Lead, mentor, and manage an SEO team, setting clear goals and KPIs. Foster a collaborative environment that encourages innovation and continuous improvement in SEO practices. - Business Acumen and Financial KPIs: Oversee technical SEO audits and optimizations to enhance website architecture, speed, and mobile responsiveness. Collaborate with web development teams to implement necessary changes. - Innovation and Thought Leadership: Work closely with content teams to guide keyword research, content optimization, and the development of SEO-friendly content. Ensure content strategy aligns with SEO goals and user search intent. - Client Education: Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise. - Industry Expertise: Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations - Channel Expertise: Stay abreast of the latest SEO trends, algorithm updates, and industry best practices. Champion the adoption of innovative SEO tactics and technologies to maintain competitive advantage. Professional Qualifications: - 5-7 years of experience in SEO roles with a proven track record of executing successful campaigns - Management experience preferred. - Demonstrated success analyzing data and using analytics tools to drive marketing decisions - Advanced computer skills including Google Suite, Microsoft Excel & PowerPoint - Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives. - Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams. The annual base salary range for this roles' listed level is currently $90,000-$95,000 plus performance bonus of up to 10%. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. We will provide more information on our benefits and equity upon requests. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq FLSA Classification: Exempt We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Benefits: Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year. Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts Retirement: Match up to 4% of your contributions at 100% Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child. Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Worldwide
$90K - $95K / year
Manager12 days ago
ContractRemoteTeam 51-200H1B No Sponsor

• Negotiate, plan, and manage all release activities • Coordinate release content and efforts based on the service request backlog, pending service requests, third party applications, or operating system updates • Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews • Produce Deployment, Run Books, and Implementation Plans • Weekly Release Reporting and communication of release details and schedules • Develop scripts and automation tools used to build, integrate, and deploy software releases to various platforms • Provide tools and services to help product management and project teams manage and deploy releases into production • Attends daily stand-ups with Development Teams • Act as pseudo–Scrum Master, running and managing daily standups and sprint planning • Act as point of contact for ticket blockers, and de-conflicts release timing • Monitor and report out on status and prioritization of development tickets • Follow up with Development teams on Status if not being applied in a timely fashion to Jira tickets • Handles all escalations from Development teams to ensure development impacts do not delay or impact larger program timelines • Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes • Manage relationships and coordinate work between different teams at different locations • Communicate development status on a regular basis to program and project managers • Defect remediation during testing – coordinating calls and driving for solution • Prepare roadmap and forward plan the release windows and cycles across a portfolio • Manage risks and resolve issues that affect release scope, schedule and quality • Measure and monitor release progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations • Strong cross functional abilities between Development and Business teams • Implement and manage release processes for code through development, test, and production environments. • Collaborate with all participants in software development projects and support developers and testers as they set up their build dev/test environments • Improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments • Build the release calendar in working closely with the Release Managers from different portfolios and centralizing view of all releases. Leads the effort of defining the strategic direction for release management tools to ensure the process requirements of release management are built in

United States