Role Description We are looking for a Manual Quality Assurance Analyst to design, execute, and manage comprehensive testing strategies that ensure the functionality, performance, and reliability of software solutions. The role involves developing end-to-end test plans, executing both manual and automated tests, and collaborating with cross-functional teams in an Agile/DevOps environment. Ideal candidates will have strong analytical skills, hands-on experience with automation tools, and a solid background in ensuring high-quality software delivery. This position will be full-time and remote. What You’ll Do - Execute Quality Assurance activities to ensure system standards and user requirements are met - Write, manage, and execute test plans - Design, write, and execute test cases and test scenarios - Leverage JIRA, SQL, and other testing tools in the execution of Quality Assurance activities - Gain understanding of operating environment, business processes, and application functionality - Experience with Mobile testing on different platforms and operating systems - Author the Test Suite - test scenarios and test cases traceable to requirements in order to validate the application deliverables - Validate data and reports using SQL and other tools (where needed) - Prioritize and plan quality control activities across a large project, and report on product quality regularly - Responsible for risk assessment for each release and contribute to bug reporting and triage - Identify, document, and track issues found during testing - Coordinate with developers and project team members to triage and resolve issues - Determine, communicate, and execute the appropriate testing strategy for each deliverable - Evaluate the performance of automation systems or processes, finds improvement opportunities - Responsible for repeatable test automation or manual at all three levels of the Agile Test Pyramid - Addresses client's requirements and resolves complex problems related to industrial automation systems architecture or process implementation Qualifications - 5-8 years of experience in the field or in a related area - Manual API testing skills - Strong Test case writing skills (Can think of positive and negative cases on the spot based on any requirements provided) - Strong testing skills - Well versed in JIRA - Can plan testing strategy for optimal proficiency and delivery - Someone that can clearly explain bugs and an approach to resolve bugs - Articulate, friendly, cheerful, outgoing personality - Can mentor team members and be a team player - Strong proactiveness, eager to learn and have the right attitude - Working knowledge of Quality testing and business process analysis, concepts, practices, and procedures in the Agile/DevOps environment - Proven ability to collaborate with technical peers and business partners Physical Demands - Ability to safely and successfully perform the essential job functions - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

• Join a company that empowers you to do your very best work • Work on exciting projects that improve and simplify people's lives by creating digital products • Collaborate with multidisciplinary teams on innovative projects for industry-leading clients • Drive innovation through development, problem-solving, and human interaction

Role Description The CH Navigation Center Operations Trainer is responsible for training new and existing department employees and the oversight of quality assurance. In collaboration with the department leaders, the Trainer will: - Assess departmental needs. - Assist in the development of materials. - Facilitate training in various settings (monthly staff meetings, small group, virtually, or one-on-one). - Assist with the development of department standard operating procedures. - Ensure educational materials are up to date and accessible to department employees. - Conduct call monitoring to ensure exceptional customer service and adherence to policies and procedures. This position is considered Hybrid, allowing individuals to work both at an approved Offsite location and Onsite based on business needs. Qualifications - High School Diploma. Required - 5 years of related experience. Required Requirements - Knowledge of Call Center customer service practices. - Ability to implement different teaching methodologies and strategies appropriate to the audience. - Ability to effectively communicate verbally and in writing. - Ability to present effectively to large and small groups. - Understanding and identifying learning styles and adapting materials and communications to meet the needs of the audience. - Possess interpersonal skills and the ability to develop and maintain favorable internal relationships and partnerships at all levels. - Ability to think critically using logic and analysis to identify strengths and weaknesses of different approaches. - Strong attention to detail and performs tasks accurately and efficiently. - Ability to work in a variety of databases/programs such as Epic, VeritySource, REDCap, and SharePoint. - Be an independent thinker, self-starter, work independently, and manage time to meet multiple demands and deadlines. - Perform call reviews and identify deficiencies in understanding department policies and procedures and create training tools and resources to strengthen staff knowledge. - Ensure all actions, job performance, personal conduct, and communications are always professional in manner. - Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.

• You will be the bridge between our strategic vision and operational reality, ensuring our most ambitious goals cross the finish line. • You will drive the product forward as we disrupt the industry with first-to-market innovations. • You will spearhead the end-to-end lifecycle of key initiatives, from initial architectural design to final deployment. • Work closely with a team of mobile engineers to help discover, reproduce, and debug issues. • Grow and maintain the mobile automation code. • Create and execute test plans for existing app features. • Work with software engineers to define testing approaches/protocols for new features as they are developed. • Think about use cases and edge cases and develop tests to cover them. • Provide detailed reports to the Engineering team by creating tickets using JIRA.