Role Description We are seeking a Collections Agent to join our Patient Services team. The primary function of this role is to handle inbound and outbound calls to resolve outstanding balances for rendered services. The Collections Agent must effectively respond to patient inquiries, provide status of accounts, provide account updates, and offer payment solutions, with the goal to cure delinquent balances, while providing excellent customer service. Schedule (days/hours): 2 options: Mon–Fri 8a–4:30p or Mon–Thurs 9a–5:30p, Fri 8:30a–5p; both include rotating Sat 7a–12p (PST) Responsibilities - Handle high-volume inbound and outbound calls to resolve patient account balances - Provide clear, accurate account information, including charges, payments, and insurance details - Negotiate payment arrangements and guide patients toward appropriate solutions - Address questions, disputes, and concerns with professionalism and empathy - Collaborate with internal teams and field offices to support resolution efforts - Meet daily productivity and collection performance goals Qualifications - 2+ years of experience in collections, sales, or negotiation - Strong customer service skills with the ability to de-escalate and build rapport - Experience in a high-volume call center environment (inbound and/or outbound) - Clear communication skills and attention to detail - Bilingual (English/Spanish) Preferred Qualifications - Experience in dental, medical, or healthcare billing - Familiarity with insurance benefits and account reconciliation Compensation $16.50 + commission Benefits - Paid time off (“PTO”) - Health, dental, and vision insurance - Health savings account - Telemedicine - Flexible spending accounts - Life insurance - Disability insurance - Employee discount programs - Pet insurance - 401k plan

Role Description The Collections Specialist assists in the collection and reporting of past due receivable balances to ensure timely payments. This role involves coordinating with the Senior Collector, Collection Supervisor/Manager, and other department Managers as needed. Qualifications - 3-5 years of high-volume corporate collections experience. - Knowledge of billing and collections procedures. - Accounts receivable knowledge/experience is a plus. - Strong attention to detail and goal-oriented. - Experience with JDE is a plus. - Commitment to excellent customer service. - Excellent written and verbal communication abilities. - Ability to prioritize and manage multiple responsibilities. - Detailed accounting and analysis experience. Requirements - Monitor, collect, and maintain the North America accounts receivable portfolio. - Provide timely, professional responses to the Field (Sales) and Sales Management to resolve collection issues and disputes. - Coordinate the preparation of reports and participate in weekly and/or monthly LOB calls with Field and Sales management personnel. - Review and analyze accounts receivable aging. - Contact clients via phone, email, and formal collection/demand letters to follow up on the status of unpaid invoices. - Negotiate, document collection status, and arrange payment schedules using the JDE system/Excel spreadsheet. - Maintain frequent telephone contact with clients regarding questions concerning the status of their receivables. - Prepare write-off recommendations, statements, and correspondence for sales and clients regarding the accounts receivable balances, often including charts and tables created through JDE. - Process customer refund requests after determining their validity. - Handle special projects as determined by Management. - Perform other duties as assigned. Benefits - This position is fully remote, allowing you to work from the comfort of your home. - We foster a collaborative and inclusive work environment where every team member's contributions are valued. - Our company culture emphasizes professional growth, continuous learning, and work-life balance. - We encourage open communication and provide opportunities for team members to connect and collaborate virtually. - We are committed to diversity and inclusion, ensuring that all employees feel respected and supported.

Role Description States eligible for remote work: SD, FL, GA, KY, OH, SC, TN, TX, VA, WY. Perform duties necessary to ensure the proper interpretation, processing, recording, approval and payment of inpatient and outpatient medical claims. Accurately reviews information for processing claims into a computerized system in accordance with the primary payer specifications and billing guidelines. Essential Functions: - Demonstrates application of compliance standards and payer specific data to properly file claims and ensures prompt, appropriate reimbursement of services and supplies billed to third parties and appropriate payment of services and supplies due from patients, as evidenced by documentation, observation and feedback. - Demonstrates a working knowledge of third party payer procedures including, but not limited to: Commercial Payers, Veterans Administration, worker' compensation, third-party liability, county payers, and all other third party contractual agreements as required. - Conducts timely follow up of claims. Use tools provided to track and trend patterns of claim submission issues that might require Compliance and Charge master staff to resolve, or HIPAA transaction code set review. Research payer requirements and offer suggestions to leadership for claims submission issues. - Maintains and updates appropriate system documentation to provide information regarding claim processing to internal or external customers. - Identifies unresolved requests of patient responsibility and transfers account to self pay. Performs duties and provides best customer service using behaviors that demonstrate responsibility and accountability. - Participates in departmental activities related to performance improvement and quality control. - Demonstrates a working knowledge of denial follow up and first level appeals. - All other duties as assigned. Qualifications - Education - High School Diploma/GED Equivalent in General Studies - Preferred Experience - 1+ years of Clerical Experience; 1+ years of Medical Patient Accounts/Financial Services Experience - Preferred Education - Bachelors degree in Accounting, Business, Health Related Field - Preferred Certifications - Certified Clinical Account Technician (CCAT) - Accredited University or accredited training professionals; Certified Patient Account Technician (CPAT) - Accredited University or accredited training professionals Requirements - Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Benefits - Supportive work culture - Medical, Vision and Dental Coverage - Retirement Plans, Health Savings Account, and Flexible Spending Account - Instant pay is available for qualifying positions - Paid Time Off Accrual Bank - Opportunities for growth and advancement - Tuition assistance/reimbursement - Excellent pay differentials on qualifying positions - Flexible scheduling

• Monitor and manage accounts receivable across assigned properties, ensuring accurate and timely posting of payments, charges, move-out balances, and utility bill-backs. • Lead the delinquency and eviction process, including issuing notices, coordinating legal filings, and ensuring compliance with Fair Housing as well as applicable county and state laws. • Communicate effectively with residents and guarantors regarding balances, payment plans, and the overall collection process. • Maintain organized, audit-ready financial records and assist with monthly closing procedures and reporting. • Collaborate with onsite teams to verify ledger accuracy and support move-out reconciliations and security deposit refunds. • Clearly explain account statuses and policies to stakeholders with professionalism and empathy. • Work independently in a fully remote environment. No travel required.