Asset Living

Role Description The Regional Leasing Specialist is responsible for overseeing all aspects of leasing, marketing, and training at the property for a portfolio of student housing communities. The role involves close collaboration with the Corporate Operational team, Marketing team, Community Manager, and staff to set leasing goals and develop a strategic marketing plan for achieving budgeted occupancy. The Regional Leasing Specialist is responsible for effectively leading the leasing team and accomplishing effective leasing, marketing, and positive resident relations. Qualifications - High School Diploma or equivalent; bachelor’s degree preferred or one year of experience in the student housing industry - Ability to understand and perform all on-site software functions; basic computer skills required - Prior experience managing social media and digital marketing campaigns strongly preferred - Creative design experience and proficiency in Canva or Adobe suites strongly preferred - Basic knowledge of Fair Housing Laws and OSHA requirements Requirements - Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures are met, leases are signed/documented, and reporting systems are accurate and up to date - Audit lease files to ensure adherence to policies and procedures - Deal with resident complaints, concerns, and requests to ensure resident satisfaction - Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.) - Effectively show, lease, and move in prospective residents - Develop new relationships and strengthen existing relationships with business contacts and vendors - Identify potential Company customers utilizing market and demographic data as well as industry knowledge - Mentor community team members on leasing and marketing skills and concepts - Model effective leasing and customer service techniques and communicate expectations to site team members - Maintain a solid awareness of company and regional performance and make decisions that will have a positive effect on performance - Keep abreast of relevant industry topics to incorporate them into planning and decision-making - Maintain an awareness and understanding of the goals of the company and work to enhance its overall image and presence in the market - Identify marketing needs of specific communities or areas to facilitate the development and implementation of marketing plans to accomplish objectives - Seek out and utilize available internal and external resources to meet goals and objectives - Regularly monitor resident satisfaction in person and through follow-up phone calls and utilizing Customer Satisfaction Surveys - Communicate regularly with Senior Vice President, Marketing team, Regional Supervisors, and Community Managers regarding goals, objectives, and relevant concerns, problems, and solutions - Develop marketing communication materials targeting market niches - Monitor and implement all social media and online presence, including all campaigns being used - Assist in developing an annual marketing plan and marketing budget - Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic - Monitor leasing/renewal progress, focusing on areas needing additional support - Supervise the planning, preparation, and implementation of leasing and renewal events - Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report - Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy - Assist the Community Manager in using consistent techniques and company directives to hire, train, coach, and develop on-site staff - Assist the Community Manager in ensuring staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks - Promote harmony and quality job performance of staff through support and effective leadership - Ensure staff compliance and consistency with Company policies and procedures - Assist with supervision of all business functions related to operations - Conduct on-site training remotely and or during each site visit consisting of individual one on one trainings and complete staff training - Conduct outreach efforts with the team and showcase how to effectively outreach - Conduct follow-ups with team members and train them on how to follow up effectively - Host training with leasing and marketing teams on social media branding guidelines and platforms - Review outreach calendar with LM and GM and train them on how to maximize daily outreach by enforcing fundamental marketing principles and ensuring they are doing the basics daily - Provide training content to enhance our Sharepoint resources to grow our training platforms - This position entails travel, estimated at 80% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities. Company Description

• Participate in the full spectrum of recruiting and selection activities for our corporate hiring needs • Build and cultivate relationships with hiring leaders and act as a trusted advisor to influence talent strategy and iterate on existing processes when needed • Develop and implement creative strategies for proactive recruiting and pipelining of talent • Prioritize recruiting for a diverse talent pool within a challenging and competitive talent marketplace • Contribute to various projects and initiatives to streamline best practices and elevate our Talent Acquisition efforts • Provide input to Corporate Recruiting leaders to build metrics and ensure Talent Acquisition team exceeds hiring benchmarks relating to time to fill, sourcing effectiveness, cost per hire, diversity hiring, and hiring manager and candidate experience satisfaction • Oversee data integrity in our Applicant Tracking System, Greenhouse • Effectively work with an ecosystem of team members, including the business, HR, FP&A, and TA programs • Champion a data-driven recruiting approach, using data and analytics to tell stories and drive sponsorship for critical initiatives • Partner with Marketing on employment brand initiatives to expand reach and awareness of Asset Living Corporate opportunities

• Manage external and internal job postings within the applicant tracking system. • Solution inquiries through the Talent Acquisition Fresh Service ticketing system. • Generate weekly & monthly reports for Recruiters and Talent Acquisition leaders. • Write and maintain job descriptions. • Collaborate with corporate marketing team to address reputation management on specific job boards. • Manage candidate emails and voicemails, forwarding them to appropriate personnel if necessary. • Assist Talent Acquisition leaders in presentation preparation. • Perform other clerical duties as assigned.

Role Description The ideal candidate will play a pivotal role in onboarding and offboarding properties within our property management portfolio. The Client Services Specialist will collaborate with various stakeholders to ensure seamless transitions regardless of if they are entering or exiting the Asset Living portfolio. This role involves a combination of administrative tasks, document management, and coordination to facilitate the process from initiation to completion. Essential Duties & Responsibilities - Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction. - Act as the main point of contact for client inquiries, concerns, and escalations. - Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services. - Provide training sessions to clients on our platform, features, and best practices. - Investigate and resolve client issues in a timely and effective manner. - Collaborate with cross-functional teams to address and resolve complex client challenges. - Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients. - Stay informed about industry trends and updates to provide clients with relevant information. - Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience. - Regularly communicate client feedback to internal teams for continuous product/service enhancement. - Maintain accurate client records and documentation. - Generate and analyze reports to track key performance indicators and provide insights to management. Travel Requirement This position does not require travel. Qualifications - Bachelor's degree or equivalent work experience. - Proven experience in client services or a related customer-facing role. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to work collaboratively in a team environment. - Proficient in using CRM software and Microsoft Office Suite. Requirements This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements. Compensation Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the remote nature of this position and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below. - Job Pay Rate: $55,000 — $65,000 USD

• Lead Complex Portfolio Migrations: Manage end-to-end migration processes for multi-property portfolios, ensuring timelines, deliverables, and client expectations are met. • Primary Client Liaison: Serve as the point of contact for clients during migrations, facilitating communication, addressing concerns, and ensuring a high level of satisfaction. • Cross-Functional Coordination: Partner with internal teams (Operations, Marketing, Treasury, IT, Legal, Training, etc.) to align on requirements, remove roadblocks, and maintain visibility across all stakeholders. • Strategic Planning: Develop migration timelines, identify dependencies, and adjust strategies as needed to ensure a smooth transition. • Process Improvement: Recommend and implement enhancements to migration processes, tools, and templates to drive efficiency and consistency across projects. • Mentorship & Support: Serve as a resource and escalation point for Client Services Specialists (CSSs) assigned to individual tasks within a portfolio migration. • Documentation & Reporting: Maintain accurate migration trackers, status updates, and client-facing deliverables, ensuring they are updated in real time for visibility. • Issue Resolution: Anticipate and address potential challenges before they escalate, coordinating with appropriate departments for resolution. • Portfolio Nuances: Understand and manage unique portfolio requirements (e.g., client-specific Yardi instances, banking arrangements, MSAs, and third-party integrations).

• Works closely with operational leadership on maintaining successful property marketing efforts that supports overall leasing efforts of assigned portfolio. • Responsible for leveraging centralized marketing team support, individual expertise, and preferred vendor partner services to develop and execute marketing plans and strategy for assigned portfolio. • Responsible for analyzing ongoing leasing and marketing performance, as well as preparing and providing performance data reporting to operational leadership and clients. • Responsible for recommending and overseeing the execution of long-term and short-term goals with timelines, benchmarks, and KPIs using data to drive decision making and recommendations. • Participates in regularly scheduled calls with operational leadership and clients to review marketing performance of assigned communities. • Provides leasing and marketing training and best practices to onsite teams. • Creates additional marketing ideas and campaigns for prospects, resident referrals, resident events, etc. to increase social media presence and drive qualified traffic to the communities. • Creates 30-60-90-day marketing action plans for properties not meeting occupancy goals. • Confidence in presenting recommendations, ideas and strategies to operations and ownership in a way that illustrates pros, cons, risk, and reward.

Role Description The Portfolio Performance Specialist provides support to the portfolio by providing coverage for staffing vacancies, triages poor-performing properties, and actively drives property performance by implementing training, tools, and systems that ensures the integration of best practices into the operation of the portfolio. Essential Duties & Responsibilities - Assists Executive Vice President with special projects, including the following: Identify team challenges, critical properties, employee development needs, and skill gaps. - Helps support the implementation of strategies, programs, and initiatives that drive operational excellence and standardization onsite. - Gathers feedback and data to effectively evaluate the operating performance of onsite operations against established metrics. - Communicates with and supports the corporate operations team to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the overall effectiveness of onsite operations. - Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary. - Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address resident account related issues. - Collaborates with the Marketing team to plan and execute events including, grand opening, milestone occupancy events and annual resident appreciation week. - Supports Regional operations team to gather relevant market data, identify competitive set and create market surveys for new acquisitions. - Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary. Qualifications - Prefer a minimum of high school degree. - Prior Assistant or Community Director experience is required. - Excellent written and verbal communication skills. - Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI, and related is preferred. - Basic understanding of Landlord/Tenant laws and application, familiarity with state specific Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry. Requirements - This job description should not be considered all-inclusive. It is merely a guide of expected duties. - The employee understands that the job description is neither complete nor permanent and may be modified at any time. - At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. - This is a safety-sensitive position and may be subject to additional compliance requirements. Benefits - For individuals hired to work in California, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. - This compensation range is specific to the State of California and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. - A reasonable estimate of the range is below: $70,000 — $85,000 USD.

• Works closely with operational leadership on maintaining successful property marketing efforts that supports overall leasing efforts of assigned portfolio. • Responsible for leveraging centralized marketing team support, individual expertise, and preferred vendor partner services to develop and execute marketing plans and strategy for assigned portfolio. • Responsible for analyzing ongoing leasing and marketing performance, as well as preparing and providing performance data reporting to operational leadership and clients. • Responsible for recommending and overseeing the execution of long-term and short-term goals with timelines, benchmarks, and KPIs using data to drive decision making and recommendations. • Participates in regularly scheduled calls with operational leadership and clients to review marketing performance of assigned communities. • Provides leasing and marketing training and best practices to onsite teams. • Creates additional marketing ideas and campaigns for prospects, resident referrals, resident events, etc. to increase social media presence and drive qualified traffic to the communities. • Creates 30-60-90-day marketing action plans for properties not meeting occupancy goals.

Company Overview Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.    Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed’. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.    Marketing Manager As the Marketing Manager, you will play a pivotal role in providing unparalleled strategic marketing support and insight to a portfolio of properties, serving both our operational leadership team and our valued clients. In this role, you will collaborate closely with operational leadership to establish and execute effective marketing efforts and leverage your expertise to develop and implement innovative marketing plans, while continuously analyzing performance data to ensure efficiency and success. Essential Duties & Responsibilities - Works closely with operational leadership on maintaining successful property marketing efforts that supports overall leasing efforts of assigned portfolio. - Responsible for leveraging centralized marketing team support, individual expertise, and preferred vendor partner services to develop and execute marketing plans and strategy for assigned portfolio. - Responsible for analyzing ongoing leasing and marketing performance, as well as preparing and providing performance data reporting to operational leadership and clients. - Responsible for recommending and overseeing the execution of long-term and short-term goals with timelines, benchmarks, and KPIs using data to drive decision making and recommendations. - Participates in regularly scheduled calls with operational leadership and clients to review marketing performance of assigned communities. - Provides leasing and marketing training and best practices to onsite teams. - Creates additional marketing ideas and campaigns for prospects, resident referrals, resident events, etc. to increase social media presence and drive qualified traffic to the communities. - Creates 30-60-90-day marketing action plans for properties not meeting occupancy goals. - Confidence in presenting recommendations, ideas and strategies to operations and ownership in a way that illustrates pros, cons, risk, and reward. - Travel Requirement: This position entails travel, estimated at 75% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities. Education & Experience - Bachelor's degree in marketing, communications, or a related field. - Proven experience in marketing support or a similar role. - Strong written and verbal communication skills. - Knowledge of consumer/user digital experience. - Familiarity with online digital marketing platforms. - Excellent organizational skills with the ability to multitask and prioritize effectively. - Creative mindset with a keen eye for detail. - Strong analytical and problem-solving abilities. - Ability to work independently as well as collaboratively in a team environment. Preferred - 3-5 years marketing experience that directly supports marketing manager responsibilities; paid digital media, marketing strategy, data-driven decision making. - Experience in Real Estate Property Management - Experience with Property Management Software – Yardi, Onesite, Entrata - Experience with industry-related CRMs – Rent Dynamics, Knock. This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements. Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the remote nature of this position and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role.  A reasonable estimate of the range is below. Job Pay Rate $80,000—$90,000 USD

Company Overview Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   Traveling Operational Property Specialist The Traveling Operational Property Specialist is responsible for overseeing, under the supervision of the Regional Supervisor, the entire operations of a student housing community. The Traveling Operational Property Specialist oversees all aspects of leasing and marketing at the property. The Traveling Operational Property Specialist works closely with the Community Manager and Regional Supervisor to set leasing goals and develop a strategic marketing plan for achieving budgeted occupancy. Traveling Operational Property Specialist is responsible for effectively leading leasing team and accomplishing effective leasing, marketing and positive resident relations. As an onsite leader you will supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines and liability concerns. Essential Duties & Responsibilities Strategic Leasing Management - Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures are met, leases are signed/documented, and reporting systems are accurate and up to date - Audit all lease files to ensure adherence to policies and procedures - Deal with resident complaints, concerns, and requests to ensure resident satisfaction - Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.) - Effectively show, lease, and move in prospective residents. - Develop new relationships and strengthen existing relationships with business contacts and vendors - Identify potential Company customers utilizing market and demographic data as well as industry knowledge - Mentor community team members on leasing and marketing skills and concepts - Model effective leasing and customer service techniques and communicate expectations to site team members - Maintain a solid awareness of company and regional performance and make decisions that will have a positive effect on performance. - Keep abreast of relevant industry topics to incorporate them into planning and decision-making - Maintain an awareness and understanding of the goals of the company and work to enhance its overall image and presence in the market - Identify marketing needs of specific communities or areas to facilitate the development and implementation of marketing plans to accomplish objectives - Seek out and utilize available internal and external resources to meet goals and objectives - Regularly monitor resident satisfaction in person and through follow-up phone calls and utilizing Customer Satisfaction Surveys - Communicate regularly with Regional Vice President, Regional Supervisors, and Community Managers regarding goals, objectives, and relevant concerns, problems, and solutions - Develop marketing communication materials targeting Company market niches - Monitor and implement all social media and online presence, including all campaigns being used Marketing Management - Assist in developing an annual marketing plan and marketing budget - Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic - Monitor leasing/renewal progress, focusing on areas needing additional support - Supervise the planning, preparation, and implementation of all leasing and renewal events as approved by the Community Manager - Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report - Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy Personnel Management - Assist the Community Manager in using consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff - Assist the Community Manager in ensuring staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks - Promote harmony and quality job performance of staff through support and effective leadership - Ensure staff compliance and consistency with Company policies and procedures Administrative Management - Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff - Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours) - Assist with supervision of all business functions related to operations - Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.) Travel - This position entails travel, estimated at 100% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities. Education & Experience - High School Diploma or equivalent; bachelor's degree preferred or one year of experience in the student housing industry - Ability to understand and perform all on-site software functions; basic computer skills required - Must have basic knowledge of Fair Housing Laws and OSHA requirements This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements. Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the remote nature of this position and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role.  A reasonable estimate of the range is below. Job Pay Rate $75,000—$85,000 USD