• Owns the full post-sales customer lifecycle for a high-volume SMB book across Payroll + EOR + adjacent products. • Runs the standard post-sales motion end-to-end with high operational rigor - proactive engagement, adoption, and structured churn-risk management - while partnering tightly with Sales on renewals and expansion signals.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. - You will oversee the engagement and outcomes for customers in your portfolio - Assign out activities to other team members to achieve outcomes - Ensure customers are technically healthy and on the most recent version of our product - Guide development of new Success Plays - Work with customers to create new use case/success stories - Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses - Guide other ServiceNow teams to address customer issues - Identify and own new projects - Reduce number of escalated customers - Guide best practice development and mentor/guide junior team members - Help with recruiting Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of related work experience; OR equivalent work experience - Creativity with comfort running projects independently - Improve complex issues through analysis and resolution - Succeed in working collaboratively - Mentor team members - ServiceNow certifications FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .

Role Description Bath Experts is seeking a motivated, Customer Engagement Specialist to support our sales organization through thoughtful follow-up and customer re-engagement. In this role, you will reconnect with warm customers who previously had an in-home consultation but did not move forward, reviewing prior sales activity to understand their needs and objections. You’ll provide consultative support, nurture relationships, and help move opportunities forward through meaningful follow-up and coordination. This is a part-time role designed to support conversion efforts. - Re-engage warm customer leads (Demo – No Sale) to coordinate and schedule follow-up appointments - Manage volume rehash and retention efforts by reviving and saving cancelled contracts - Review sales recordings, notes, and photos to understand prior appointments and identify rehash opportunities - Contact customers via phone and email to understand objections and reasons for not moving forward - Provide consultative sales support by reviewing options and guiding next actions - Accurately document activity, notes, and outcomes in the CRM - Maintain professionalism and brand standards in all customer interactions Through our sales training program, you will learn the techniques to: - Deliver effective sales presentations over the phone - Overcome objections and reengage with customers - Utilize CRM tools and sales technology to manage and track sales activity Qualifications - High inside sales IQ with the ability to work warm, rehash-style opportunities - Prior phone sales, inside sales, customer service experience preferred - Strong customer service and consultative selling skills with proven objection-handling ability - Organized, detail-oriented, and self-motivated - Strong analytical skills to assess opportunities and tailor solutions - Excellent verbal and written communication skills - Ability to work independently in a full-time, production-focused role Benefits - Exclusive Jacuzzi partnership (Indiana, Ohio, & Kentucky) - Represent a premium brand and sell premium products - Top-tier training and sales support - Strong leadership, strong culture, strong compensation - Ongoing career development opportunities - You’ll join a company that invests heavily in your success — giving you the tools, the training, the leads, and the support to grow your income and your career. Similar Roles - Inside Sales Representative - Rehash Sales Representative - Rehash Sales - Inside Sales Associate - Phone Sales Representative - Account Executive - Inside Sales Account Representative - Sales Account Representative - Inside Sales Specialist

• Own clients post-implementation: A mixture of clients based on size and ARR. • Execute on the project plan(s) defined during Implementation and make sure the client is properly supported during their continued use of cove. • Engage with key client stakeholders to ensure they are seeing the value of cove. • Utilize key client metrics to measure client success and proactively address areas to make the client more successful. • Ensure all stakeholders are satisfied with cove’s offerings. • Build relationships with the client to ensure a successful long-term relationship with cove. • Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals.