• Own clients post-implementation: A mixture of clients based on size and ARR. • Execute on the project plan(s) defined during Implementation and make sure the client is properly supported during their continued use of cove. • Engage with key client stakeholders to ensure they are seeing the value of cove. • Utilize key client metrics to measure client success and proactively address areas to make the client more successful. • Ensure all stakeholders are satisfied with cove’s offerings. • Build relationships with the client to ensure a successful long-term relationship with cove. • Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals.

Role Description We are looking for a strategic and execution-driven VP Customer Success to lead and scale our global Customer Success organization. This senior leadership role is responsible for ensuring the success, health, and expansion readiness of Buildots’ global customer portfolio, while building a scalable Customer Success model that supports enterprise growth. - Ensure the success and health of the global customer portfolio, with a clear focus on measurable project outcomes and value realization. - Develop and operationalize a scalable, repeatable Customer Success playbook tailored to different customer and project types. - Drive platform adoption across the customer portfolio, ensuring customers actively use Buildots in their day-to-day workflows, with clear ownership of engagement metrics (active users, feature penetration), and establishing adoption as the prerequisite for measurable value realization. - Optimize the path from successful delivery to expansion and long-term partnerships. - Serve as the second level of executive escalation for strategic customers. - Operate both strategically and hands-on, remaining close to customers and field realities. - Lead globally distributed Customer Success teams and ensure consistent performance across regions. Qualifications - 10+ years of experience in Customer Success, Delivery, or Customer Operations leadership. - 5+ years of hands-on experience working with construction projects, either through direct project management/execution roles or through leading the implementation and adoption of technology solutions within active construction projects. - Proven experience leading global, multi-regional Customer Success or Professional Services teams. - A strong track record of scaling Customer Success in enterprise B2B SaaS environments. - Experience from a single-product or platform SaaS company, with deep product intuition and familiarity with driving adoption metrics (MAUs, WAUs, feature penetration) — a significant advantage. Requirements - Strong executive presence and the ability to build trusted relationships with senior customer stakeholders. - The ability to operate both strategically and hands-on during periods of rapid growth. - Experience managing complex enterprise accounts and high-stakes escalations. - Commercial awareness and understanding of margin, cost-to-serve, and expansion dynamics. - Experience leading large, distributed teams in a remote environment. - Operational discipline with a strong focus on metrics, accountability, and performance management. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health benefits. - Flexible working hours and remote work options. - Professional development opportunities.

Title: Premier Brokerage Associate Location: Connecticut United States Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Premier Brokerage Associate, you will take inbound calls, from new and existing Empower clients, on all retail products and account types. You will have the expertise to provide exceptional service and support to clients, and be a subject matter expert with Empower’s systems and platforms. The expected start date for this role is August 3rd, 2026 Schedule will vary by time zone. Candidates must be available to work the following Monday - Friday schedule for their location: Eastern Time (ET): 11:30 a.m. - 8:00 p.m. Central Time (CT): 10:30 a.m. - 7:00 p.m. Mountain Time (MT): 9:30 a.m. - 6:00 p.m. What you will do - Provide exceptional service and support to Empower’s retail customers while effectively explaining concepts in an easy-to-understand manner - Assist clients with trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities in an inbound call center setting - Manage a wide array of service requests including account opening, asset movement, facilitating trades, and maintenance needs on Empower’s retail products - Deliver an efficient and responsive client experience by taking ownership, delivering accurate information and initiate proactive follow up - Demonstrate knowledge of Brokerage transaction and regulatory requirements including Corporate Actions, Exchange Rules, Suitability, and Tax Implications - Uncover leads and opportunities to hand off to the Retirement Advisor Team and drive new business opportunities What you will bring - Active FINRA Series 7 and Series 63 required, fully licensed candidates preferred - FINRA fingerprinting required - 2+ years of customer service experience, preferably in financial services or a high-volume inbound call center environment - Knowledge of equities trading ,fixed income, and options What will set you apart - Retail, IRA and/or 401K customer service, and past brokerage and mutual fund trading experience preferred - Strong customer service background, preferably in a high-volume inbound call center environment - Firm understanding of the diverse operational and investment needs of our customers - Knowledge of current financial markets and retirement account operations - Strong written, verbal and presentation skills - Strong technological skills and an ability to multi-task across systems - Prior remote work experience preferred What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $50,300.00 - $69,125.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 06-20-2026 Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Workplace Flexibility: Remote - Nationwide

Title: Manager, RCM Client Success Location: Remote US job requisition id: R4528 Job Description: At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: - Consistently ranked as a Top Place to Work - 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” - 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties - Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: ModMed is hiring a Manager, RCM Client Success to oversee team members, including Enterprise Client Advisors, Client Advisors, and Leads, who support assigned RCM Specialties and ensure that exceptional service delivery, client satisfaction, and adherence to revenue cycle management objectives are met across assigned verticals. This Manager plays a critical role in ensuring teams are proactively identifying opportunities to improve client KPI metrics, coaching and developing team members to improve client operation opportunities and collaborating with senior leadership on opportunities to better scale their assigned verticals. The primary objective of this role is to drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management. Your Role: - Manage and drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management. - Act as an escalation point for complex client issues, ensuring prompt and effective resolution. - Collaborate with relevant stakeholders to address client concerns, including operational support, sales alignment, and executive leadership. - Develop scalable strategies to support a growing book of business which increases retention and client satisfaction. - Lead and manage a team of specialty-specific supervisors and/or client success advisors, providing guidance, coaching, and support to ensure high-performance levels. - Set clear performance objectives, monitor progress, and conduct performance evaluations. - Collaborate with internal teams (such as implementation, optimization, operations, sales and technology) to identify opportunities for process improvement and revenue maximization. - Analyze client performance metrics, financial data, and industry trends to develop actionable recommendations. - Implement strategies to optimize client engagement strategies and enhance overall financial outcomes for clients. - Stay updated on industry trends, regulations, and best practices related to revenue cycle management. - Continuously enhance your knowledge and skills through professional development activities, attending conferences, and networking with industry experts. Skills & Requirements: - Bachelor's Degree preferred in the following areas of study: Healthcare Administration, Business. - Medical Billing & Coding certification is preferred. - At least 5 years of related experience and/or training or equivalent combination of education and experience; At least two years of supervisory experience. - Proven experience in revenue cycle management, account management, or client success roles within the healthcare industry. - Exceptional problem-solving skills and the ability to handle and resolve client issues effectively. - Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at various levels. - Excellent client-facing and presentation skills. - Demonstrate executive presence and strong interpersonal skills when engaging with high-value or escalated clients, using sound judgment, clear communication, and analytical insights to de-escalate tensions, realign expectations, and reinforce client confidence in the partnership. - Extensive knowledge of medical billing/coding, front-office, physician practice management, and healthcare business processes. - An analytical mindset, with the ability to analyze data, identify trends, and develop strategic recommendations. Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting. - Ability to manage and integrate information located in multiple software systems. - Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs. - Professional demeanor required. - Excellent ability to manage time. - Foster a collaborative and positive team environment, promoting professional development and knowledge sharing. - Ability to travel domestically up to 25%. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States - Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, - 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. - Generous Paid Time Off and Paid Parental Leave programs, - Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, - Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, - Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, - Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, - Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals.