Role Description Bath Experts is seeking a motivated, Customer Engagement Specialist to support our sales organization through thoughtful follow-up and customer re-engagement. In this role, you will reconnect with warm customers who previously had an in-home consultation but did not move forward, reviewing prior sales activity to understand their needs and objections. You’ll provide consultative support, nurture relationships, and help move opportunities forward through meaningful follow-up and coordination. This is a part-time role designed to support conversion efforts. - Re-engage warm customer leads (Demo – No Sale) to coordinate and schedule follow-up appointments - Manage volume rehash and retention efforts by reviving and saving cancelled contracts - Review sales recordings, notes, and photos to understand prior appointments and identify rehash opportunities - Contact customers via phone and email to understand objections and reasons for not moving forward - Provide consultative sales support by reviewing options and guiding next actions - Accurately document activity, notes, and outcomes in the CRM - Maintain professionalism and brand standards in all customer interactions Through our sales training program, you will learn the techniques to: - Deliver effective sales presentations over the phone - Overcome objections and reengage with customers - Utilize CRM tools and sales technology to manage and track sales activity Qualifications - High inside sales IQ with the ability to work warm, rehash-style opportunities - Prior phone sales, inside sales, customer service experience preferred - Strong customer service and consultative selling skills with proven objection-handling ability - Organized, detail-oriented, and self-motivated - Strong analytical skills to assess opportunities and tailor solutions - Excellent verbal and written communication skills - Ability to work independently in a full-time, production-focused role Benefits - Exclusive Jacuzzi partnership (Indiana, Ohio, & Kentucky) - Represent a premium brand and sell premium products - Top-tier training and sales support - Strong leadership, strong culture, strong compensation - Ongoing career development opportunities - You’ll join a company that invests heavily in your success — giving you the tools, the training, the leads, and the support to grow your income and your career. Similar Roles - Inside Sales Representative - Rehash Sales Representative - Rehash Sales - Inside Sales Associate - Phone Sales Representative - Account Executive - Inside Sales Account Representative - Sales Account Representative - Inside Sales Specialist

• Own clients post-implementation: A mixture of clients based on size and ARR. • Execute on the project plan(s) defined during Implementation and make sure the client is properly supported during their continued use of cove. • Engage with key client stakeholders to ensure they are seeing the value of cove. • Utilize key client metrics to measure client success and proactively address areas to make the client more successful. • Ensure all stakeholders are satisfied with cove’s offerings. • Build relationships with the client to ensure a successful long-term relationship with cove. • Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals.

Role Description We are looking for a strategic and execution-driven VP Customer Success to lead and scale our global Customer Success organization. This senior leadership role is responsible for ensuring the success, health, and expansion readiness of Buildots’ global customer portfolio, while building a scalable Customer Success model that supports enterprise growth. - Ensure the success and health of the global customer portfolio, with a clear focus on measurable project outcomes and value realization. - Develop and operationalize a scalable, repeatable Customer Success playbook tailored to different customer and project types. - Drive platform adoption across the customer portfolio, ensuring customers actively use Buildots in their day-to-day workflows, with clear ownership of engagement metrics (active users, feature penetration), and establishing adoption as the prerequisite for measurable value realization. - Optimize the path from successful delivery to expansion and long-term partnerships. - Serve as the second level of executive escalation for strategic customers. - Operate both strategically and hands-on, remaining close to customers and field realities. - Lead globally distributed Customer Success teams and ensure consistent performance across regions. Qualifications - 10+ years of experience in Customer Success, Delivery, or Customer Operations leadership. - 5+ years of hands-on experience working with construction projects, either through direct project management/execution roles or through leading the implementation and adoption of technology solutions within active construction projects. - Proven experience leading global, multi-regional Customer Success or Professional Services teams. - A strong track record of scaling Customer Success in enterprise B2B SaaS environments. - Experience from a single-product or platform SaaS company, with deep product intuition and familiarity with driving adoption metrics (MAUs, WAUs, feature penetration) — a significant advantage. Requirements - Strong executive presence and the ability to build trusted relationships with senior customer stakeholders. - The ability to operate both strategically and hands-on during periods of rapid growth. - Experience managing complex enterprise accounts and high-stakes escalations. - Commercial awareness and understanding of margin, cost-to-serve, and expansion dynamics. - Experience leading large, distributed teams in a remote environment. - Operational discipline with a strong focus on metrics, accountability, and performance management. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health benefits. - Flexible working hours and remote work options. - Professional development opportunities.

Title: Premier Brokerage Associate Location: Connecticut United States Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Premier Brokerage Associate, you will take inbound calls, from new and existing Empower clients, on all retail products and account types. You will have the expertise to provide exceptional service and support to clients, and be a subject matter expert with Empower’s systems and platforms. The expected start date for this role is August 3rd, 2026 Schedule will vary by time zone. Candidates must be available to work the following Monday - Friday schedule for their location: Eastern Time (ET): 11:30 a.m. - 8:00 p.m. Central Time (CT): 10:30 a.m. - 7:00 p.m. Mountain Time (MT): 9:30 a.m. - 6:00 p.m. What you will do - Provide exceptional service and support to Empower’s retail customers while effectively explaining concepts in an easy-to-understand manner - Assist clients with trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities in an inbound call center setting - Manage a wide array of service requests including account opening, asset movement, facilitating trades, and maintenance needs on Empower’s retail products - Deliver an efficient and responsive client experience by taking ownership, delivering accurate information and initiate proactive follow up - Demonstrate knowledge of Brokerage transaction and regulatory requirements including Corporate Actions, Exchange Rules, Suitability, and Tax Implications - Uncover leads and opportunities to hand off to the Retirement Advisor Team and drive new business opportunities What you will bring - Active FINRA Series 7 and Series 63 required, fully licensed candidates preferred - FINRA fingerprinting required - 2+ years of customer service experience, preferably in financial services or a high-volume inbound call center environment - Knowledge of equities trading ,fixed income, and options What will set you apart - Retail, IRA and/or 401K customer service, and past brokerage and mutual fund trading experience preferred - Strong customer service background, preferably in a high-volume inbound call center environment - Firm understanding of the diverse operational and investment needs of our customers - Knowledge of current financial markets and retirement account operations - Strong written, verbal and presentation skills - Strong technological skills and an ability to multi-task across systems - Prior remote work experience preferred What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $50,300.00 - $69,125.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 06-20-2026 Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Workplace Flexibility: Remote - Nationwide