• Lead all Fraud related projects • Ensure clear business and technical requirements are documented • Develop and manage comprehensive end-to-end testing plans • Assist in determining timeframe and resources for implementations • Perform fraud systems and control analysis

• Execute end-to-end Systematic Literature Reviews (SLRs) • Produce high-quality evidence deliverables including reports, manuscripts, abstracts, posters, and slide decks • Work under Project Leads/Technical SMEs to deliver client-ready outputs • Support project management and business development activities

• Own your queue: Respond to patient, caregiver, and provider inquiries across phone, SMS, email, and chat — managing your queue with accuracy and care. • Help patients navigate the process: Explain order status, insurance requirements, documentation needs, and next steps in clear, simple terms. • Resolve issues end-to-end: Take ownership of patient issues and follow through until resolution, coordinating across internal teams as needed. • Handle inbound and outbound calls: Support patients and caregivers through stressful or time-sensitive situations with professionalism and compassion. • Identify operational gaps: Flag recurring patient questions and workflow gaps to help the team improve processes over time. • Keep documentation accurate: Maintain clear and organized documentation so information is easy to track and nothing falls through the cracks. • Escalate thoughtfully: Recognize when issues need additional support and ensure handoffs are clear and seamless. • Work within AI-powered tools: Use AI-assisted support workflows, smart response suggestions, and automation to move faster and more consistently - and flag feedback. • Adapt as we scale: Learn new workflows, tools, and processes quickly as the business evolves.

• At Rula, we’re on a mission to make mental health care more accessible by streamlining the path for Providers to begin seeing patients as quickly and efficiently as possible. • As a Credentialing & Enrollment Associate, you’ll play a critical role in shaping and scaling the systems that support our rapid growth. • In this role, you will contribute directly to improving the Provider experience by ensuring timely and accurate credentialing and enrollment. • Whether you’re scoping enrollment requirements for new payer implementations, submitting applications, or guiding Providers through each step of the process, your work will have a meaningful, tangible impact. • You’ll collaborate closely with cross-functional teams to support new payer launches and share operational insights. • Additionally, you’ll help educate and support our credentialing and enrollment associates as new processes and payers are introduced.