Conduit Health

Role Description We’re looking for a Patient Experience Associate to be on the front lines of the Conduit experience — helping patients, caregivers, and providers navigate what can often be a frustrating healthcare process. This is more than a traditional support role. We want people who are curious, proactive, and eager to solve problems end-to-end. The right person won’t just answer questions — they’ll spot broken processes, flag recurring issues, and help us continuously improve how we operate. Because we’re still early, things move fast. Priorities shift, workflows evolve, and everyone pitches in where needed. We’re looking for people who are energized by that environment, willing to roll up their sleeves, and excited to grow with the company. What You’ll Do - Own your queue: Respond to patient, caregiver, and provider inquiries across phone, SMS, email, and chat — managing your queue with accuracy and care. - Help patients navigate the process: Explain order status, insurance requirements, documentation needs, and next steps in clear, simple terms. - Resolve issues end-to-end: Take ownership of patient issues and follow through until resolution, coordinating across internal teams as needed. - Handle inbound and outbound calls: Support patients and caregivers through stressful or time-sensitive situations with professionalism and compassion. - Identify operational gaps: Flag recurring patient questions and workflow gaps to help the team improve processes over time. - Keep documentation accurate: Maintain clear and organized documentation so information is easy to track and nothing falls through the cracks. - Escalate thoughtfully: Recognize when issues need additional support and ensure handoffs are clear and seamless. - Work within AI-powered tools: Use AI-assisted support workflows, smart response suggestions, and automation to move faster and more consistently - and flag feedback. - Adapt as we scale: Learn new workflows, tools, and processes quickly as the business evolves. Who You Are - Patient-Centered: You genuinely care about helping people and bring empathy to every interaction. - Eager to learn: You pick up new systems, workflows, and healthcare concepts quickly. - Clear communicator: You explain things simply and calmly, especially to patients who may be overwhelmed or frustrated. - Organized and accountable: You stay on top of follow-ups, documentation, and details in a fast-moving environment. - Bias toward action: You’re resourceful, proactive, and willing to figure things out. - Comfortable with change: You adapt quickly as priorities, tools, and workflows evolve. - Team-oriented: You communicate openly, support teammates, and contribute positively to team culture. - Tech-curious and comfortable: You’re not intimidated by new tools or AI-assisted workflows - you pick them up quickly and think about how technology can help you do your job better. - Mission-aligned: You want your work to have a real impact on patients and families. What You’ll Bring - 1+ years of experience in customer support, patient services, healthcare operations, or another client-facing role. - Comfort managing high-volume support interactions across multiple channels simultaneously. - Strong written and verbal communication skills. - Ability to multitask across systems while maintaining accuracy and attention to detail. - Comfort navigating multiple platforms simultaneously; experience with support tools like Intercom, Zendesk, Aircall, or AI-assisted ticketing systems is a plus. - Healthcare, DME, insurance, or Medicaid/Medicare familiarity is helpful but not required — we’ll teach you what you need to know. - Availability to work scheduled shifts aligned with Eastern Time business hours, with occasional flexibility for coverage as the team scales. Compensation & Benefits - Competitive salary with equity options. - Flexible working environment (ability to come to NYC office). - Unlimited PTO + 9 company holidays. - Direct mentorship and growth opportunities with senior leadership. Equal Opportunity Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a high-volume, execution-first role. Your job is to keep Conduit's enrollment engine running at full speed — submitting dozens of provider and facility applications per week across Medicaid, Medicare, and commercial plans, and making sure nothing gets stuck. You'll be working with proprietary AI-assisted tooling that automates the tedious parts of credentialing, which means you'll be able to move faster than anyone in a traditional credentialing role. What you bring is attention to detail, relentless follow-through, and the organizational instinct to know exactly what's pending, what's overdue, and what needs to be escalated. This is a great fit for someone pre-law school, early in their healthcare administration career, or anyone who is obsessively organized and wants a front-row seat to how a fast-scaling healthcare company operates. Remote is fine; NYC is a plus. What You'll Do - Submit a high volume of provider and facility enrollment applications across PECOS, NPPES, CAQH, State Medicaid portals, and managed care organization platforms. - Track every open application with rigorous follow-up cadences so nothing expires, lapses, or falls through the cracks. - Use Conduit's proprietary technology to automate repetitive steps and focus your energy where human judgment actually matters. - Respond to payer requests for information, resolve discrepancies, and push applications across the finish line. - Escalate issues proactively to the Network Expansion lead before they become revenue problems. - Maintain accurate, audit-ready documentation for every enrollment and credentialing file. Who You Are - Relentlessly organized — you don't drop balls. You have a system, you trust your system, and you update it constantly. - Fast and detail-oriented — you can move quickly without getting sloppy. You understand that speed and accuracy are both non-negotiable here. - Process-minded — you follow workflows, flag when they break, and have instincts for how to fix them. - Calm under volume — a packed application queue doesn't rattle you. You triage, prioritize, and execute. - Intellectually curious — you want to understand why the rules are what they are, not just follow them. This Is a Great Role If You Are... - Preparing to apply to law school and want substantive healthcare regulatory exposure. - An early-career healthcare admin professional who wants to grow fast. - Someone who has done paralegal, compliance, or administrative work and is looking for a high-impact role at a startup. - Just someone who is extremely good at paperwork and wants to be paid well for it. Nice-to-Haves - Familiarity with PECOS, NPPES, CAQH, Availity, or state Medicaid enrollment portals. - Any prior experience in provider enrollment, credentialing, medical billing, or healthcare administration. - Exposure to DME, telehealth, or post-acute care settings. The Details - Competitive salary. - Remote-friendly (NYC preferred). - Unlimited PTO + 9 company holidays. - Health, dental, and vision benefits. - Direct exposure to a fast-scaling, venture-backed healthcare company and a team that moves fast and takes compliance seriously.