• Own and execute manual testing activities during the development lifecycle, ensuring new features are thoroughly validated as part of the agile process. • Collaborate closely with engineers and product managers to define acceptance criteria, test strategies, and edge cases early in the development cycle. • Contribute to building and maintaining automated tests for API and UI layers, helping to expand coverage and reduce regression risk. • Support and evolve test environments, frameworks, and tools to improve test efficiency and reliability. • Use AI-assisted engineering tools, coding agents, and test generation techniques to accelerate test creation, improve coverage, debug failures, and support faster feedback loops. • Review AI-generated or AI-assisted test artifacts critically, ensuring tests validate business outcomes, system behavior, edge cases, and failure modes rather than only basic technical responses. • Monitor and communicate test results, escalate risks, and champion continuous improvements in quality practices and delivery speed.

• Build, expand, and optimize robust UI and API automation test suites using Playwright and TypeScript as the primary stack. • Maintain and scale existing automation architectures, implementing modular, highly maintainable Page Object Models (POM) and step abstractions. • Write resilient automation logic handling asynchronous control flows, custom promises, network interceptors, and robust element visibility loops. • Actively leverage next-generation AI coding tools (Cursor IDE, Claude 3.5 Sonnet/Opus, ChatGPT, Gemini) to accelerate test generation, script refactoring, and framework optimization. • Seamlessly integrate automated test execution suites into CI/CD pipelines (GitHub Actions, GitLab CI, or Jenkins) to manage scheduled regression and night-run jobs. • Partner with product and engineering teams during planning and walkthroughs to map out acceptance criteria, translating them directly into automated and selective manual test coverage. • Isolate, document, and track software defects meticulously using Jira, collaborating directly with development teams to accelerate hotfixes. • Helps write and maintain test plans, test environments, test cases, automated and manual test scripts

• Design and evolve code-based data quality frameworks (Quality as Code). • Develop and implement automated quality validations. • Define quality strategies for structured and unstructured data. • Build controls, rules, and continuous monitoring mechanisms. • Implement alerts and proactive failure-detection processes. • Support the definition and tracking of data quality metrics. • Participate in the investigation and resolution of data-related incidents. • Collaborate with engineering, analytics, and data governance teams. • Propose continuous improvements to increase corporate data reliability.

Role Description As a Senior Quality Assurance Analyst, you will play a crucial role in ensuring the quality and performance of our ServiceNow customization. Your responsibilities will involve: - Designing a comprehensive testing framework - Collaborating with cross-functional teams - Implementing automation strategies With your expertise, you will contribute to the success of our projects and enhance the overall user experience. Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: - Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: - One Zensar - Nurturing - Empowering - Client Focus Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.