• Support enterprise patching and CVE-based remediation across Windows Server and Linux/UNIX environments, including manual patching in physical/virtual (on-prem and cloud) systems.

Title: Client Service Administrator - South Surrey, Morgan creek and Delta, Scottsdale Centre - Part-Time Location: Delta Canada Job Type: Part-Time Job Description: HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, "To help more people hear better." Client Service Administrator: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a "people-first" attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client's lives - then we would love to hear from you! How You'll Make An Impact As an integral member of our team, you'll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You'll foster positive relationships with both clients and colleagues, making sure every client's hearing journey is smooth and enjoyable. - Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You'll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth. - Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups. - Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready. - Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You'll handle basic hearing aid maintenance, help with events, and support local promotions. - Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations. What You Bring - At least 2 years of customer service experience - Strong organizational skills and ability to manage multiple priorities - Experience in Microsoft excel Accommodations HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process. While we appreciate the interest of all applicants, only those selected for an interview will be contacted. #LI-Onsite #LI-PM2

• Install, configure, and maintain servers, operating systems, and software applications. • Manage network infrastructure, including routers, switches, firewalls, and VPNs, ensuring optimal performance and security. • Monitor system performance, troubleshoot issues, and perform necessary maintenance and upgrades to ensure system reliability and availability. • Conduct regular backups and implement data recovery plans to safeguard against data loss or system failures. • Collaborate with the IT team to design and implement security measures to protect systems from cyber threats and unauthorized access. • Provide technical support and resolve issues related to hardware, software, and network systems for end-users. • Develop and maintain documentation, including system configurations, procedures, and troubleshooting guides. • Evaluate and recommend new technologies, solutions, and tools to improve system efficiency and performance. • Manage user accounts, permissions, and access levels across various systems and applications.

Role Description - Serve as an administrator for the company's CRM platforms (HubSpot and Salesforce) - Configure and maintain CRM objects, properties, workflows, automation, and pipelines - Manage user roles, permissions, and security settings within the CRM - Ensure data integrity through deduplication, validation rules, and standardized data entry processes - Administer and maintain the broader revenue and business technology stack, including marketing automation, sales engagement, support/ticketing, and analytics platforms - Manage integrations between platforms using native connectors, APIs, or iPaaS solutions (e.g., Zapier, Workato, Boomi) - Develop and enforce data governance policies across all systems - Develop training materials, guides, and SOPs for end users across departments - Manage SSO, two-factor authentication, and access controls across platforms - Conduct periodic access reviews and security audits Qualifications - 3–5+ years of experience in CRM administration (HubSpot, Salesforce, or similar) - Proven experience managing a SaaS technology stack in a B2B environment - Strong understanding of APIs, webhooks, and integration platforms (Zapier, Workato, etc.) - Experience with data management, migration, and hygiene best practices - Proficiency in building reports, dashboards, and workflow automation - Excellent problem-solving skills and attention to detail - Strong communication and project management skills - Ability to work cross-functionally with Sales, Marketing, CS, and IT teams Company Description AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. - Powering millions of cloud subscriptions worldwide - Helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy