HearingLife Canada

Title: Client Service Administrator - South Surrey, Morgan creek and Delta, Scottsdale Centre - Part-Time Location: Delta Canada Job Type: Part-Time Job Description: HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, "To help more people hear better." Client Service Administrator: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a "people-first" attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client's lives - then we would love to hear from you! How You'll Make An Impact As an integral member of our team, you'll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You'll foster positive relationships with both clients and colleagues, making sure every client's hearing journey is smooth and enjoyable. - Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You'll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth. - Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups. - Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready. - Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You'll handle basic hearing aid maintenance, help with events, and support local promotions. - Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations. What You Bring - At least 2 years of customer service experience - Strong organizational skills and ability to manage multiple priorities - Experience in Microsoft excel Accommodations HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process. While we appreciate the interest of all applicants, only those selected for an interview will be contacted. #LI-Onsite #LI-PM2

Clinic Coordinator - Falkirk Location: Falkirk United Kingdom Job Description: At Hidden Hearing, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres. We are looking for a Clinic coordinator to join our Falkirk hearing centre Part-time Monday-Wednesday 9am-5pm. Salary: £15,150 Key Responsibilities: - Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management. - Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits. - Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records. - Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement. - Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships. - Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately. We are looking for an individual who possesses the following qualities: - A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions. - Self-motivated and competitive, driven to meet and exceed targets. - Logical and proactive, capable of navigating challenging situations with ease. - Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service. Ready to make a difference with your friendly and customer-centric approach? Join our team at Hidden Hearing. For more information about Hidden Hearing - Hidden Hearing | About us #UKIND2 #LI-VR1 #HiddenHearing #LI-ON