• Install, configure, and maintain servers, operating systems, and software applications. • Manage network infrastructure, including routers, switches, firewalls, and VPNs, ensuring optimal performance and security. • Monitor system performance, troubleshoot issues, and perform necessary maintenance and upgrades to ensure system reliability and availability. • Conduct regular backups and implement data recovery plans to safeguard against data loss or system failures. • Collaborate with the IT team to design and implement security measures to protect systems from cyber threats and unauthorized access. • Provide technical support and resolve issues related to hardware, software, and network systems for end-users. • Develop and maintain documentation, including system configurations, procedures, and troubleshooting guides. • Evaluate and recommend new technologies, solutions, and tools to improve system efficiency and performance. • Manage user accounts, permissions, and access levels across various systems and applications.

Role Description - Serve as an administrator for the company's CRM platforms (HubSpot and Salesforce) - Configure and maintain CRM objects, properties, workflows, automation, and pipelines - Manage user roles, permissions, and security settings within the CRM - Ensure data integrity through deduplication, validation rules, and standardized data entry processes - Administer and maintain the broader revenue and business technology stack, including marketing automation, sales engagement, support/ticketing, and analytics platforms - Manage integrations between platforms using native connectors, APIs, or iPaaS solutions (e.g., Zapier, Workato, Boomi) - Develop and enforce data governance policies across all systems - Develop training materials, guides, and SOPs for end users across departments - Manage SSO, two-factor authentication, and access controls across platforms - Conduct periodic access reviews and security audits Qualifications - 3–5+ years of experience in CRM administration (HubSpot, Salesforce, or similar) - Proven experience managing a SaaS technology stack in a B2B environment - Strong understanding of APIs, webhooks, and integration platforms (Zapier, Workato, etc.) - Experience with data management, migration, and hygiene best practices - Proficiency in building reports, dashboards, and workflow automation - Excellent problem-solving skills and attention to detail - Strong communication and project management skills - Ability to work cross-functionally with Sales, Marketing, CS, and IT teams Company Description AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. - Powering millions of cloud subscriptions worldwide - Helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy

Role Description The Helpful Smiles Technology Global Center (HST Global) in Bangalore is a division of the Hy-Vee IT team named as the Helpful Smiles Technology Center based in the US. It supports Hy-Vee’s business growth and modernization needs by accelerating the adoption of technology across enterprise operations. It offers tech talent the unique opportunity to transform retail technology at Hy-Vee and understand different markets and cultural dynamics, as well as the opportunity to work locally and remotely on IT challenges. The Hy-Vee IT team is looking to expand its capabilities in software development and delivery with roles such as Agile and full stack and data analysts based out of Bangalore. HST Global will serve the entire IT organization across roles and functions. Responsibilities - Maintains base system image testing and deployment using MECM and Workspace One. - Encourages automation by leveraging PowerShell and/or other scripting languages. - Maintains MDM platforms using Workspace One, JAMF, and Intune. - On-going vulnerability operational support including operating systems releases, upgrades, service pack installations, security updates, and any system change activities. - Creates and maintains technical documentation stored within the team's knowledge base. - Perform patching, updating, testing, and deploying of system firmware and software. - Performance Tuning on low-risk platform and systems. Qualifications - A degree in MIS, Computer Science, or equivalent technical field from an accredited university and/or 3 to 5 years equivalent work experience is required. Requirements - Experience administrating Microsoft MECM. - Experience administrating MDM platforms such as Workspace One (Air Watch), JAMF, Patch My PC, and Intune. - Experience administrating Windows, MacOS, iOS, Android OS. - Basic understanding of automation tools such as Ansible, PowerShell, or other scripting languages are desired (good to have). - Basic understanding of the network stack. - Basic understanding of monitoring and alerting tools such as Nagios and Splunk. - Resourcefulness and problem-solving aptitude. - Managing Tickets. - Retail domain is good to have; VMware experience would be ideal. - Experience in skills like DWH, Data Lake, BI reporting, Analytics, and dashboarding. - Proficiency with source control and release technologies (e.g., Git and Azure DevOps) and practices (e.g., CI/CD and automation). - Good soft skills - able to work with business partners to understand the requirements, demonstrate solutions to business partners, gain commitment from business partners on their engagement/deliverables. - Cross-Functional internal team exposure – has worked previously with Product, Design, QA, and Delivery leads. - Can help onboard and provide support to developers as they learn in their careers. - Experience leading Agile/Scrum development teams. - Consulting organization from retail-based projects can be considered.

Role Description As a Senior Systems Administrator for the Planning and Engineering Department, you will be responsible for supporting our DC network to identify, resolve, and maintain production systems settings and configurations, including auditing, research, and analysis. Reporting to the Director of Industrial Engineering, you will utilize a thorough knowledge of the local DC operational to system processes to ensure DC Operations is educated as needed to prevent recurring issues. In addition, you will: - Leverage extensive Logistics Operational Process knowledge, WMS systems knowledge, and advanced Development and Troubleshooting skills to resolve complex Logistics business needs. - Leverage extensive Logistics end-to-end Operational Process knowledge and automated systems knowledge (WES, WCS, Parcel Shipping, etc.) to quickly resolve complex Logistics business incidents involving integration between systems. - Develop and implement SQL to provide scripting and data collection requests. - Conduct regular system User audits for internal and external compliance and accuracy. - Assess system performance of all DC Systems and provide suggestions for continuous performance improvements. - Perform detailed analysis of Logistics business opportunities to design and implement quality and innovative reporting solutions. - Work with IT WMS Support Team and Operations Management Team to understand and develop new business requirements, ensuring designed solutions support established Operational processes and initiatives – provide constructive feedback as required. - Leverage expertise to partner with Engineers and Reporting Specialist on best methods to build and implement effective reporting tools. Qualifications - 8+ years of technical and operational experience in WMS Systems including development & support of Warehouse Management Systems. - Experience with, and knowledge in, the following: - SQL (Oracle & MySQL), PL/SQL - LextEdit, oracular Moca clients, Winmsql - SQL with JDA/BY table structures - Jira, Confluence - Windows 11, Windows Server 2019 or later, RHEL6 or later - Moca development, Data Driven Applications (DDA), Reporting platforms, Web Visibility - ThoughtSpot - Interfaces with Order Management and Middleware Systems - Common Microsoft Products (Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, OneNote, Teams) - Hands-on AI configuration and use (Claude, NOVA, Copilot, PowerAutomate, etc.) for analysis and productivity gains - Strong drive for continuous improvement and advancement of technical skill sets. - Possess a working knowledge of DC operational practices and procedures, and a good understanding of Supply Chain and WMS concepts. - Experience working with Omni-channel, Dotcom, and Retail DC systems and Operations. - Possess proven experience working directly and collaboratively with DC Operations with capacity to build effective relationships with personnel at all levels. Benefits - The annual base salary range for this position is $113,900.00 - $127,300.00. - Individuals employed in this position may also be eligible to earn bonuses. - Caring Community: Thrive in a supportive, mentorship-driven environment from your leaders while also creating that same environment for your teams! - Fulfilling Path: We invest in you, not just your role, with opportunities to learn, innovate and lead. - Meaningful Work: Your work creates real impact, leading to thousands of shipments, bringing beauty to life for our clients. - Health: Thrive on and off the floor with healthcare plans that fit the needs of you and your family, including medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance. - Wealth: Competitive 401k with 4% match, FSA and HSA programs, and a Student Debt Retirement plan. - Balance: Enjoy paid time off, sick paid time off, and protected leave. - Growth: Access to development programs, tuition reimbursement, and mentorship. - Perks: 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products. - Support: Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse, plus volunteer and donation matching.