• Join Avantor as a Global Account Director and lead strategic growth across our most valued global partnerships • Manage communications, performance metrics, and strategic initiatives • Develop and execute pricing and margin strategies in partnership with finance and procurement • Negotiate favorable terms with manufacturers and channel partners • Deliver impactful presentations and lead contract proposals for new and existing opportunities • Advocate for customer needs internally

Title: Director, Payer Contracts Location:New York City / East Coast United States Job Description: Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments. We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways. Job overview: The Director, Payer Contracts is responsible for the establishment, operationalization, and oversight of the entire lifecycle of commercial and government payer contracts to support the successful commercialization of COMP360. This role will play a critical part in developing contract strategy, guidelines, policies/procedures to ensure that our overall strategic direction is properly deployed. In addition, the Director of Payer contracts is responsible for the preparation/submission of bids, execution of contracts, and monitoring of payers' ongoing compliance with terms and conditions. The Director of Payer Contracts will coordinate closely with matrix stakeholders to ensure that the trends affecting the needs of our key customer base properly align with the brands' overall strategy and goals. Location: Hybrid in our New York City office or remote on the East Coast in the United States. Reports to: Senior Director, Market Access Payer and Contract Strategy. Roles and responsibilities (Include but are not limited to): Contract Operations & Strategy Execution - Establish formal policies/procedures for the entire contracting process, including touchpoints with all stakeholders - Incorporate approved pricing/contracting strategies into formal Contract Guidelines - Pressure test the rationale for each contract, and ensure that economic terms and conditions align with Compass' overall strategic direction - Provide input on pricing and non-price terms, including awareness of downstream and Government Pricing considerations, including potential implications on ASP and "buy and bill" model - Finalize business cases to support the contract review and approval processes - Adhere to payer requirements regarding portal management, bid processes/timelines, etc. needed to establish formal contracts. - Support negotiations and implementation of contracts in partnership with cross-functional teams - Manage vendors that assist Compass with contract, rebate, and claims administration - Monitor each contract appropriately for ongoing compliance. Contracting Strategy Support - Contribute to pricing and contracting strategies at overall Payer level and individual payer-specific level scenario - Understand how federal/state legislative changes and payer policy changes may impact contracts/strategy, customers, and other stakeholders - Lead the design and refinement of contracting programs and pricing approaches responsive to market dynamics and customer needs Cross-Functional Collaboration - Partner closely with Market Access, Legal, Finance, Brand, Field Sales, Data Management, and Government Affairs Candidate Profile: - Bachelor's degree required in Business, Finance, Economics, or related field, Master's degree preferred - Strong Market Access business and financial acumen, with an emphasis on Biopharmaceutical experience in commercial and government payer contracts and pricing. - Ability to work in a matrixed environment while demonstrating and aligning to Compass Pathways ways of working. - Robust understanding of pharmacy channel stakeholder economics, including Payers, Pharmacy benefit managers (PBMs), Group Purchasing Organizations (GPOs), - Working knowledge of Medical benefit products economics such as ASP pricing, physician reimbursement and interplay between Pharmacy and Medical contracting. - Ability to develop insights and communicate effectively to influence executive level decisions. - 7+ years of work experience in Market Access and Payer contracts 【For NYC】Compensation Description (annually): Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Base pay is one part of the Total Package that is provided to compensate and recognise employees for their work and any role at Compass, regardless of the location, is eligible for additional discretionary bonuses and equity. 【Base salary per annum】: $220,000 - $275,000 USD Equal opportunities: Reasonable accommodation We are committed to building a workplace where everyone's wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. Sponsorship: Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. Data Privacy: All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.

Title: Specialty Account Sr. Director Pharmacist - Remote Location: Durham United States Job category: Pharmacy Travel: No Job Description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Specialty Account Sr Director will oversee will provide oversight and will have overall accountability for the effectiveness of the Specialty Pharmacy benefit program for a large regional health plan. The Specialty Account Director is responsible for Specialty execution and/or support on all clinical strategies, patient care support, Specialty Drug list consultation and quality initiatives. Additionally, the Specialty Account Sr Director will also participate in quarterly business reviews detailing pipeline tracking, including forecasting, key performance indicator (KPI) review, strategic guidance, and comprehensive medical management initiatives. The Sr. Director is accountable for direct management of a staff of specialty account directors, as well as other personnel and assumes ultimate ownership and accountability for client relationships, retention, and satisfaction levels within their area of focus. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Determine and manage specialty account resource allocation and assignment - Provide routine reporting to client management leadership regarding milestone attainment and any significant issues within their segment that may be impacting overall team performance - Maintains understanding of individual client contracts and ensures proper execution of all relevant deliverables specific to those agreements - Develop department goals and ensure departmental execution - Work with the Client Management Leadership Team to establish strategic goals and objectives - Provide routine reporting to the Executive Leadership Team regarding milestone attainment and any significant issues within the segment that may be impacting overall performance - Collaborates with clients to establish achievable but aggressive specialty program goals, including support on patient care support, Specialty Drug list consultation and quality initiatives - Formulates and delivers clinically-sound and fiscally responsible recommendations to clients based on trend - Create and maintain departmental policies and procedures - Create action plans to address any client satisfaction concerns - Provides mentoring / coaching for Specialty Account team in order to enhance employee engagement, promote professional development and maintain high levels of staff satisfaction - Assist in the recruitment, on-boarding and mentoring of new Specialty Account team members - Stays aware of and provides market intelligence to clients on specialty pharmacy products - Provides education for clients, pharmacists, members and physicians per contractual requirements - Supports strategies around other revenue-enhancement efforts (e.g., specialty, formulary, UM, mail, etc.) in coordination with client mgmt./sales teams where appropriate - Routinely collaborates with client management leadership peers to provide well-coordinated, impactful quarterly performance review sessions with clients - Serves a key resource for new clinical product/service ideation and liaison to clinical product development / management areas to create new or enhance existing programs - Identifies and collaborates with clinical management leadership on specialty management strategies - Drives enhanced client relationships through senior-level strategic discussions and planning which addresses issues of highest priority for the client - Consistently looks at existing processes, methods, and materials to find opportunities for improvement - Maintains strategic relationships with client leaders, key stakeholders, and brokers/consultants - Serves as Subject Matter Expert (SME) for other departments on Specialty Pharmacy-specific issues/inquiries - Lead departmental and interdepartmental workgroup and project work You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor of Science in Pharmacy or Doctor of Pharmacy degree - Active, unrestricted US state-specific pharmacist license - 4+ years of experience in PBM cost of care - 2+ years of experience in market access - 2+ years of experience leading a team of professionals or equivalent leadership experience - Experience in complex product and/or client sales process and negotiations - Experience working within a managed care environment and/or PBM - Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook - Travel up to 25% of the time Preferred Qualifications: - MBA or similar advanced degree - Experience building and delivering Clinical Programs - Experience in Market Access and specialty pharmacy - People leadership of 3 or more direct reports - Demonstrated success in metrics-driven roles, consistently delivering positive outcomes and measurable results - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Title: Director, Customer Service Location: Los Angeles, CA Remote Job Description: Creating a world where pets live longer, healthier lives, from their very first meal. What You’ll Be Doing: The Director of Customer Support leads a large distributed team of customer service professionals delivering omni-channel support (phone, chat, email) for multiple pet food brands within the Salesforce environment. This role requires a data-driven leader who can manage high-volume, campaign-driven customer interactions while fostering operational excellence, implementing intelligent automation, and cultivating an innovative continuous improvement performance culture aligned with maximizing customer satisfaction, brand education, and business growth. Strategic Leadership & Operations Management - Direct all customer support operations across phone, chat, and email channels for multiple pet food brands, ensuring consistent service excellence and brand alignment - Develop and execute strategic roadmaps that balance immediate operational demands with long-term capability building and operational efficiency - Manage distributed workforce across Utah, California, Georgia, and Texas, optimizing for regional strengths and coverage needs - Anticipate and plan for volume surges driven by advertising, discount activity, and virtual sales letter campaigns, ensuring appropriate staffing and resource allocation - Data-Driven Performance Management - Establish, monitor, and optimize key performance indicators including CSAT, first contact resolution, response times, handle times, revenue per contact, and cost per contact - Build robust reporting frameworks and dashboards that provide real-time visibility into team performance, channel efficiency, and customer sentiment - Leverage analytics to identify trends, diagnose issues, and uncover opportunities for service improvement - Translate data insights into actionable strategies that drive measurable improvements in customer experience, sales revenue, and operational efficiency Automation & AI Implementation - Champion the adoption of automation and AI tools to enhance agent productivity, reduce repetitive tasks, and improve customer self-service options - Partner with technology and customer experience teams to implement and optimize Salesforce features, chatbots, knowledge management systems, and workflow automation - Continuously evaluate emerging technologies and pilot solutions that can deliver meaningful impact on efficiency and customer satisfaction - Balance automation with human touch, ensuring technology enhances rather than diminishes the customer experience Cross-Functional Collaboration - Partner closely with Marketing to understand campaign timing, messaging, and expected volume impacts - Collaborate with Product and Operations teams to surface customer feedback, identify product issues, and drive resolution - Work with Training & Development to ensure team capabilities evolve with product launches and changing customer needs - Engage with Marketing, QA, and Customer Experience to ensure seamless handoffs and a consistent customer journey experience - Coordinate with IT on system enhancements, integrations, and technical issue resolution Continuous Improvement Culture - Foster a mindset of continuous improvement where problems are identified quickly and addressed systematically - Implement feedback loops that capture insights from frontline agents, customer experience, brand reputation, and QA, and translate them into effective improvements - Track relevant data and KPI performance trends to appropriately guide improvement effort resources - Work with and/or lead quality assurance programs that drive coaching, skill development, and service consistency - Encourage experimentation and learning, creating safe spaces for testing new approaches Team Leadership & Culture Development - Build and sustain a positive, enthusiastic, accountable culture that celebrates wins, recognizes contributions, and values team members - Create transparency around goals, strategies, and performance so everyone understands where we're going and why - Address issues directly and constructively, creating an environment where problems surface quickly and are resolved collaboratively - Maintain high ethical standards in all decisions, especially regarding customer promises, data handling, and team treatment - Champion the "Customers and pets first" mindset, ensuring quality and integrity drive every interaction - Move decisively where speed creates advantage while applying rigor to decisions with lasting impact Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.): - Excellent relational skills and ability to get things done through teamwork, persuasion, and influence. - Demonstrated diplomacy and patience skills in interacting with consumers and colleagues. - Proven ability to use data analytics to drive operational, quality and financial performance in accordance with system established goals. - Technical acumen required to assess software and systems required to support company needs; the ability to identify technical requirements, monitor workforce software and adjust staffing according to volume is necessary. - Superior written and oral communication skills; ability to persuasively present and communicate to support business objectives. - Excellent work ethic, leadership skills, interpersonal and organizational skills - Required Education: Bachelors Degree - Preferred Education: Masters in Data Science - 20% Travel Required - Required Experience: - 10+ years in customer support operations with at least 5 years in senior leadership roles - Proven track record managing large remote teams - Experience in high-volume, omni-channel contact center environments - Deep familiarity with Salesforce Service Cloud and working in a remote digital environment - History of successfully applying workflow automations and AI tools to improve efficiency and performance - Preferred Experience: - Proven track record managing 300+ employee teams (300+ employees preferred) - Deep familiarity with Netsuite, Five9, Cresta, Attentive SMS and Klayvio Golden Perks & Benefits: - Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans. - Annual bonus - We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career. - 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being. - Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more. - Reimbursements for a portion of personal cell phone and internet usage for eligible employees. - Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career. - Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date. - Potential for quarterly KPI bonuses. The base salary range is $144,000-$180,000, plus bonus potential.