Title: Specialty Account Sr. Director Pharmacist - Remote Location: Durham United States Job category: Pharmacy Travel: No Job Description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Specialty Account Sr Director will oversee will provide oversight and will have overall accountability for the effectiveness of the Specialty Pharmacy benefit program for a large regional health plan. The Specialty Account Director is responsible for Specialty execution and/or support on all clinical strategies, patient care support, Specialty Drug list consultation and quality initiatives. Additionally, the Specialty Account Sr Director will also participate in quarterly business reviews detailing pipeline tracking, including forecasting, key performance indicator (KPI) review, strategic guidance, and comprehensive medical management initiatives. The Sr. Director is accountable for direct management of a staff of specialty account directors, as well as other personnel and assumes ultimate ownership and accountability for client relationships, retention, and satisfaction levels within their area of focus. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Determine and manage specialty account resource allocation and assignment - Provide routine reporting to client management leadership regarding milestone attainment and any significant issues within their segment that may be impacting overall team performance - Maintains understanding of individual client contracts and ensures proper execution of all relevant deliverables specific to those agreements - Develop department goals and ensure departmental execution - Work with the Client Management Leadership Team to establish strategic goals and objectives - Provide routine reporting to the Executive Leadership Team regarding milestone attainment and any significant issues within the segment that may be impacting overall performance - Collaborates with clients to establish achievable but aggressive specialty program goals, including support on patient care support, Specialty Drug list consultation and quality initiatives - Formulates and delivers clinically-sound and fiscally responsible recommendations to clients based on trend - Create and maintain departmental policies and procedures - Create action plans to address any client satisfaction concerns - Provides mentoring / coaching for Specialty Account team in order to enhance employee engagement, promote professional development and maintain high levels of staff satisfaction - Assist in the recruitment, on-boarding and mentoring of new Specialty Account team members - Stays aware of and provides market intelligence to clients on specialty pharmacy products - Provides education for clients, pharmacists, members and physicians per contractual requirements - Supports strategies around other revenue-enhancement efforts (e.g., specialty, formulary, UM, mail, etc.) in coordination with client mgmt./sales teams where appropriate - Routinely collaborates with client management leadership peers to provide well-coordinated, impactful quarterly performance review sessions with clients - Serves a key resource for new clinical product/service ideation and liaison to clinical product development / management areas to create new or enhance existing programs - Identifies and collaborates with clinical management leadership on specialty management strategies - Drives enhanced client relationships through senior-level strategic discussions and planning which addresses issues of highest priority for the client - Consistently looks at existing processes, methods, and materials to find opportunities for improvement - Maintains strategic relationships with client leaders, key stakeholders, and brokers/consultants - Serves as Subject Matter Expert (SME) for other departments on Specialty Pharmacy-specific issues/inquiries - Lead departmental and interdepartmental workgroup and project work You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor of Science in Pharmacy or Doctor of Pharmacy degree - Active, unrestricted US state-specific pharmacist license - 4+ years of experience in PBM cost of care - 2+ years of experience in market access - 2+ years of experience leading a team of professionals or equivalent leadership experience - Experience in complex product and/or client sales process and negotiations - Experience working within a managed care environment and/or PBM - Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook - Travel up to 25% of the time Preferred Qualifications: - MBA or similar advanced degree - Experience building and delivering Clinical Programs - Experience in Market Access and specialty pharmacy - People leadership of 3 or more direct reports - Demonstrated success in metrics-driven roles, consistently delivering positive outcomes and measurable results - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Title: Director, Customer Service Location: Los Angeles, CA Remote Job Description: Creating a world where pets live longer, healthier lives, from their very first meal. What You’ll Be Doing: The Director of Customer Support leads a large distributed team of customer service professionals delivering omni-channel support (phone, chat, email) for multiple pet food brands within the Salesforce environment. This role requires a data-driven leader who can manage high-volume, campaign-driven customer interactions while fostering operational excellence, implementing intelligent automation, and cultivating an innovative continuous improvement performance culture aligned with maximizing customer satisfaction, brand education, and business growth. Strategic Leadership & Operations Management - Direct all customer support operations across phone, chat, and email channels for multiple pet food brands, ensuring consistent service excellence and brand alignment - Develop and execute strategic roadmaps that balance immediate operational demands with long-term capability building and operational efficiency - Manage distributed workforce across Utah, California, Georgia, and Texas, optimizing for regional strengths and coverage needs - Anticipate and plan for volume surges driven by advertising, discount activity, and virtual sales letter campaigns, ensuring appropriate staffing and resource allocation - Data-Driven Performance Management - Establish, monitor, and optimize key performance indicators including CSAT, first contact resolution, response times, handle times, revenue per contact, and cost per contact - Build robust reporting frameworks and dashboards that provide real-time visibility into team performance, channel efficiency, and customer sentiment - Leverage analytics to identify trends, diagnose issues, and uncover opportunities for service improvement - Translate data insights into actionable strategies that drive measurable improvements in customer experience, sales revenue, and operational efficiency Automation & AI Implementation - Champion the adoption of automation and AI tools to enhance agent productivity, reduce repetitive tasks, and improve customer self-service options - Partner with technology and customer experience teams to implement and optimize Salesforce features, chatbots, knowledge management systems, and workflow automation - Continuously evaluate emerging technologies and pilot solutions that can deliver meaningful impact on efficiency and customer satisfaction - Balance automation with human touch, ensuring technology enhances rather than diminishes the customer experience Cross-Functional Collaboration - Partner closely with Marketing to understand campaign timing, messaging, and expected volume impacts - Collaborate with Product and Operations teams to surface customer feedback, identify product issues, and drive resolution - Work with Training & Development to ensure team capabilities evolve with product launches and changing customer needs - Engage with Marketing, QA, and Customer Experience to ensure seamless handoffs and a consistent customer journey experience - Coordinate with IT on system enhancements, integrations, and technical issue resolution Continuous Improvement Culture - Foster a mindset of continuous improvement where problems are identified quickly and addressed systematically - Implement feedback loops that capture insights from frontline agents, customer experience, brand reputation, and QA, and translate them into effective improvements - Track relevant data and KPI performance trends to appropriately guide improvement effort resources - Work with and/or lead quality assurance programs that drive coaching, skill development, and service consistency - Encourage experimentation and learning, creating safe spaces for testing new approaches Team Leadership & Culture Development - Build and sustain a positive, enthusiastic, accountable culture that celebrates wins, recognizes contributions, and values team members - Create transparency around goals, strategies, and performance so everyone understands where we're going and why - Address issues directly and constructively, creating an environment where problems surface quickly and are resolved collaboratively - Maintain high ethical standards in all decisions, especially regarding customer promises, data handling, and team treatment - Champion the "Customers and pets first" mindset, ensuring quality and integrity drive every interaction - Move decisively where speed creates advantage while applying rigor to decisions with lasting impact Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.): - Excellent relational skills and ability to get things done through teamwork, persuasion, and influence. - Demonstrated diplomacy and patience skills in interacting with consumers and colleagues. - Proven ability to use data analytics to drive operational, quality and financial performance in accordance with system established goals. - Technical acumen required to assess software and systems required to support company needs; the ability to identify technical requirements, monitor workforce software and adjust staffing according to volume is necessary. - Superior written and oral communication skills; ability to persuasively present and communicate to support business objectives. - Excellent work ethic, leadership skills, interpersonal and organizational skills - Required Education: Bachelors Degree - Preferred Education: Masters in Data Science - 20% Travel Required - Required Experience: - 10+ years in customer support operations with at least 5 years in senior leadership roles - Proven track record managing large remote teams - Experience in high-volume, omni-channel contact center environments - Deep familiarity with Salesforce Service Cloud and working in a remote digital environment - History of successfully applying workflow automations and AI tools to improve efficiency and performance - Preferred Experience: - Proven track record managing 300+ employee teams (300+ employees preferred) - Deep familiarity with Netsuite, Five9, Cresta, Attentive SMS and Klayvio Golden Perks & Benefits: - Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans. - Annual bonus - We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career. - 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being. - Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more. - Reimbursements for a portion of personal cell phone and internet usage for eligible employees. - Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career. - Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date. - Potential for quarterly KPI bonuses. The base salary range is $144,000-$180,000, plus bonus potential.

Title: Chief Credit Officer Location: Florida, United States Job Description: Remote At Climate First Bank, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them. Under our Holding Company, Climate First Bancorp, we are also powered by OneEthos. OneEthos operates at the intersection of fintech and traditional banking to expand access to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. Join the Movement We’re seeking driven, mission-aligned individuals ready to make an impact. If you’re passionate about sustainability, thrive in a fast-paced, results driven environment, and want to be part of something bigger, you will feel right at home. Our team is one of goal-setters, go-getters, problem solvers, thought leaders, and changemakers. We celebrate wins, tackle challenges head-on, and push boundaries. Fueled by purpose, we thrive where perseverance and passion turn ambitious goals into reality. Thrive at Climate First Bank At Climate First Bank, we’re investing in your future. We offer a comprehensive, people-first benefits package that supports your health, finances, and work-life balance. Compensation — In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-related factors. Health Coverage — 100% employer-paid for employees; employer contribution for dependents by Us - Medical, Dental & Vision Insurance - Health Savings Account (HSA) - Free Telemedicine access via Teladoc Financial Wellness & Wealth Building - 401(k) with 6% Employer Match — No Vesting Period. - Employee Stock Options - Exclusive Employee Banking Perks - 0% Financing for Employee Solar Loans - Employee Only Mortgage Product with exclusive interest rates and terms. - 0% Financing for Eligible Electric Vehicles (EVs) - Referral Incentives Generous Paid Time Off - 2–4 Weeks of Vacation based on officer level plus additional tenure-based time. - 64 Hours of Paid Sick Time for all full-time employees. Protection & Peace of Mind - Company-Paid Life Insurance - Short- & Long-Term Disability Insurance - Voluntary Life, Accident & Critical Illness Coverage - Employee Assistance Program (EAP) with free counseling, legal, and financial services. Now Hiring: Chief Credit Officer (CCO) We’re seeking a Chief Credit Officer to be responsible for overseeing the credit risk management and lending operations of the bank. You'll ensure that the bank's credit policies and procedures are effectively implemented to maintain a high-quality loan portfolio while supporting the bank's growth objectives. This role involves strategic planning, leadership, and collaboration with other senior executives to achieve the bank's financial goals. What You’ll Contribute as the CCO Credit Risk & Loan Portfolio Management - Develop and implement comprehensive credit risk management strategies. - Minimize potential losses and ensure compliance with regulatory requirements. - Oversee the bank's loan portfolio ensuring proper diversification and risk mitigation. Policy Development & Credit Approval Process - Create, review, and update credit policies and procedures. - Lead the credit approval process. Team Leadership, Stakeholder Engagement, & Strategic Planning - Manage/mentor the credit team, fostering a culture of excellence, accountability, and continuous improvement. - Collaborate with all stakeholders to support the bank's mission and objectives. - Contribute to the bank's strategic planning process. Regulatory Compliance, Reporting & Analysis - Ensure adherence to all relevant banking regulations and guidelines. - Provide regular reports and analysis to executives and board of directors on the performance and risk profile of the loan portfolio. Champion Our Mission, Protect What Matters - Embody a commitment to environmental, social, economic, and racial justice. - Apply curiosity and interest in our core values and pursue education related to sustainability practices. - Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations. - Recognize the importance of protecting the organization and our customers. - Stay informed on legal context and regulatory requirements; prioritize completing all web-based compliance and IT training. What You’ll Leverage in this Role: Experience & Education - Bachelor’s degree in Business, Finance or related field. - 10+ years of experience in Credit Operations and Commercial Lending. Preferably at a community bank. - 5+ years of experience leading diverse teams including staff and middle management. - Ability to direct, grow and develop teams and individuals. Entrepreneurial Self-Starter Mentality - You take charge of your work product and take pride in delivering consistently great and measurable results. You can think and act strategically, with an exceptional ability to solve problems, analyze and forecast needs while also mitigating existing and potential risks. Exceptional project management skills is no feat to you and you hold the ability to effectively drive short-and long-term projects to a close. A high-pace and high-expectation environment excites you – you possess superior time-management and prioritization skills that allow you to keep up with our growing environment. Master Communicator - Whether it’s in-person, on camera, phone, or chat — you communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully - you're able to engage efficiently and tactfully with stakeholders at all levels of the organization. Additionally, you masterfully build relationships with all stakeholders, customers, and employees of all levels allowing you to develop business with strong influencing and decision-making skills. Banking & Fintech Acumen- You are highly educated and understand credit risk management principles, banking regulations, and industry best practices. You also possess strong overall business acumen and the ability to interpret financial reports and legal documents. You have excellent proficiency in financial analysis and credit evaluation. Strong knowledge of unique industries and markets in conjunction with a broad knowledge of business banking products and services is required. Tech-Forward and Analytical Thinking - You possess sound proficiency in banking software and technology. You’re able to learn new tools quickly, are excited by innovation and hold the ability to teach other team members. Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. You know what it takes to operate as a part of a larger team and cherish opportunities to contribute to the big picture. What to expect from your physical environment - Remote role within the state of Florida; preferably within the Central Florida area. - Occasional U.S. travel for company events or leadership sessions. - Sustained standing and sitting. - Frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor. - Occasional lifting up to 20 lbs.

Title: Associate Director, CMC Analytical Development – Small Molecule Location: Boston, Massachusetts, United States; Durham, North Carolina, United States Job Description: About Beeline Medicines: Beeline Medicines is a clinical‑stage biotechnology company focused on developing and delivering category-leading precision therapies to transform the lives of people living with autoimmune and inflammatory diseases. With a portfolio of potential best-in-class and first-in-disease therapeutic candidates that directly target key pathways governing dysregulated immunological and inflammatory responses, the Company is developing medicines that have the opportunity to provide durable, life-changing impact. Led by an established executive team and backed by world-class life science investors, each day Beeline Medicines is determined to bring the scientific rigor and operational excellence to get to what matters for patients – realizing a world where people with immune-mediated diseases can live life fully. Job Summary: The Associate Director, CMC Analytical Development – Small Molecule is a senior analytical scientist and individual contributor responsible for the development, qualification, and validation of analytical methods supporting small molecule drug substance and drug product programs. Reporting to the Executive Director, CMC Analytical Development, this individual serves as the primary technical owner for analytical activities on assigned programs, covering method development, characterization, stability, and analytical sections of regulatory submissions. This role carries no direct reports but is the key scientific interface with contract analytical laboratories and CDMO analytical teams. It requires deep expertise in small molecule analytical development and testing, a knowledge of GMP laboratory practices, and the ability to manage analytical workstreams independently in a pre-commercial, fast-moving biotech environment. Work Arrangement & Location: Hybrid - This position follows a hybrid work schedule, requiring a minimum of two (2) days on-site per week — currently designated as Tuesday and Wednesday. Additional on-site days may be required based on business needs, team priorities, or leadership direction. Essential Duties and Responsibilities: - Lead the development, qualification, and validation of analytical methods for small molecule APIs and drug products, including assay, related substances, residual solvents, elemental impurities, dissolution, and physicochemical characterization methods. - Serve as the primary analytical technical lead for assigned small molecule programs, owning the analytical control strategy from early development through IND, Phase 1–3, and NDA regulatory submissions. - Design and oversee forced degradation studies, stress testing, and ICH Q1-compliant stability programs for small molecule drug substance and drug product, including protocol development, data review, and shelf-life determination. - Author and review analytical sections of regulatory submissions including INDs, IMPDs, and NDA modules, and contribute to responses to agency questions on analytical topics with scientific rigor and regulatory awareness. - Manage method transfer activities to and from contract analytical laboratories and CDMO sites, ensuring methods are transferred, validated, and operationally robust in receiving laboratory. - Establish and enforce data integrity practices, laboratory compliance standards, and GMP documentation expectations across the small molecule analytical function in alignment with FDA and ICH guidance. - Evaluate and implement advanced analytical technologies and instrumentation to improve method sensitivity, throughput, and scientific insight across small molecule characterization workflows. - Partner with Process Chemistry and Product Development teams to provide analytical support for manufacturing campaigns, including in-process testing, impurity profiling, and polymorph/salt form characterization. - Contribute to the development and review of specifications, certificates of analysis, and release testing strategies for drug substance and drug product, in alignment with regulatory expectations and clinical program needs. - Operate as a self-directed analytical contributor — independently managing method development priorities, analytical study plans, and GMP documentation while proactively communicating progress, risks, and results to the CMC leadership team and cross-functional partners. - Perform other duties and responsibilities as assigned Qualifications: - Education: Ph.D. in Analytical Chemistry, Pharmaceutical Sciences, or a closely related discipline preferred; or equivalent industry experience in pharmaceutical analytical development. - 7+ years of pharmaceutical analytical development experience focused on small molecules in pharmaceutical or biotechnology industry. - Demonstrated track record of serving as the primary analytical lead on drug substance and drug product programs across multiple development phases. - Deep expertise in small molecule analytical method development and validation using HPLC, UHPLC, LC-MS, GC, Karl Fischer, dissolution, and related techniques in compliance with ICH Q2(R1) and USP/EP requirements. - Experience authoring analytical sections of INDs, IMPDs, and NDA filings, and responding to FDA or EMA information requests on analytical methods, specifications, or stability data. - Proven experience managing method transfer to contract analytical laboratories, including transfer protocol development, method validation oversight, and out-of-specification investigation management. - Demonstrated experience serving as the primary analytical lead on CMC programs, with the ability to set scientific direction, prioritize workstreams, and drive program accountability without direct reports. - Skilled in managing external partner relationships including CDMOs and contract laboratories, with hands-on experience in technical oversight, work order management, change control, deviation resolution, and performance monitoring at the working level. - Strong written and verbal communication skills, with the ability to clearly present scientific data, development recommendations, and program updates to senior leadership and cross-functional partners. - Effective collaborator with a track record of building productive working relationships across CMC functions, Clinical Development, Regulatory Affairs, and Quality in a team-oriented environment. - Organized and detail-oriented communicator who can manage competing priorities, proactively flag risks, and keep cross-functional stakeholders aligned on timelines and deliverable status. Salary Range: The expected annual salary range for this position is listed below. Actual pay will be determined based on experience, qualifications, location, and other job-related factors permitted by law. A discretionary annual bonus and long-term incentive award (e.g., equity) may be available based on individual and Company performance. Salary Range $202,000 - $215,604 USD Benefits: We offer a comprehensive benefits package including: - Medical, Dental & Vision insurance (employee premiums 100% covered by company) - 20 accrued days combined time off (PTO/Sick), 12 company holidays, & winter recharge - Flexible work arrangements / hybrid schedule - Health Savings Account (HSA) *Benefits are subject to eligibility requirements and plan terms. Additional details provided during the offer process* Equal Employment Opportunity: Beeline Medicines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Privacy Upon submission of this form I understand that Beeline Medicines is based in the United States and personal data submitted in the form will be transferred and accessed in the U.S., Information about Beeline Medicines privacy practices can be found at Privacy Policy - Beeline Medicines