• Create, document, and continuously improve standard operating procedures (SOPs) for the BDR organization • Design, build, and optimize BDR outreach cadences and sequences aligned to campaign and pipeline generation goals • Develop target account lists for campaigns and prioritize high-potential leads • Develop and maintain reporting dashboards and analytics to track BDR performance, pipeline contribution, and key KPIs • Analyze team performance metrics to identify trends, gaps, and opportunities, and drive process and strategy optimization • Own BDR enablement, including onboarding, training, and ongoing skill development • Collaborate with subject matter experts to develop training content and programs • Drive team engagement and performance through initiatives such as competitions and incentive programs • Manage and optimize sales tools, ensuring system performance, adoption, and alignment with team needs • Evaluate and recommend new sales and marketing technologies to improve efficiency and effectiveness

• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives. • Create precall plan using SMART objectives and execute postcall evaluation in order to continuously improve sales performance. • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call. • Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers. • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities. • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with infield team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.

Role Description The Business Development Manager defines short and long-term strategic goals, builds key customer relationships, identifies business opportunities, negotiates, and closes business deals, maintains extensive knowledge of current market conditions, and manages existing client relationships to ensure they stay positive and satisfied. - Prospects for new clients by networking, advertising, cold calling, and other means of generating interest from potential clients. - Locates or proposes potential business deals by contacting potential partners, discovering and exploring opportunities. - Conducts research to identify new markets and customer needs. - Attends industry functions, such as association events and conferences to establish new and maintain current relationships with clients for future business. - Develops rapport with new clients; builds key customer relationships and continues to grow business in the future. - Grows and retains existing accounts by presenting new solutions and services offered to clients. - Develops a robust pipeline of transactions. - Provides support that continually improves the customer relationship. - Closes new business deals by coordinating requirements and developing and negotiating contracts. - Protects organization's value by keeping information confidential. - Screens potential business deals by analyzing deal requirements and financials. - Increases sales opportunities and thereby maximizes revenue for the organization. - Works with technical staff and other internal colleagues to meet customer needs. - Identifies opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. Qualifications - B.A. preferred. - Minimum of four or five (4-5) years of experience. - Excellent business sense. - Excellent interpersonal skills, communication skills, negotiation skills, and customer service skills. - Self-motivated. - Excellent time management skills. - Effectively reacts to management requirements in a timely manner. Requirements - Personnel Supervisory Duties: - Selects employees for hire and disciplines employees. - Provides training, scheduling, assigning, coaching, counseling to employees. - Communicates job expectations and monitors progress. - Appraises and reviews job contributions. - Conducts annual compensation reviews. - Enforces policies and procedures. - Customer Service Responsibilities: - Maintains excellent customer service standards. - Communicates customer service standards to department personnel. - Resolves customer complaints and provides conflict resolution to customers. - Visits customers to provide and maintain excellent customer relations. Compensation $72,000-$120,000 depending on experience + Commission Benefits - Fantastic Culture. - 401k + match. - Health, Dental & Vision Insurance + HSA & FSA. - Employer paid Life Insurance. - Paid Vacation Days. - Sick Leave. - Company perks such as employee discounts, company events, and training programs. - Excellent Training and Career Advancement Opportunities.

Title: Consumer Care Representative Location: Dimondale, Michigan, United States Department: Operations Job Description: Job Category: Operations Requisition Number: CONSU002889 Full-Time Hybrid Michigan Dimondale, MI 48821, USA Job Details Description Benefits - 11 Paid Holidays - 401(k) - 401(k) matching - AD&D insurance - Dental insurance - Disability insurance - Employee assistance program - Health insurance - Life insurance - Paid sick time - Paid time off - Paid training - Referral program - Vision insurance Job type - Full-time. Pay - $15.25 per hour plus $630 to be paid towards medical health insurance per month. - Monthly Bonus Potential. Location - This is a hybrid opportunity that requires the employee to live within a 50-mile driving radius of the office located at 7285 Parsons Dr, Dimondale, MI 48821. Number of openings for this position - Ongoing need to fill this role. Job Summary The Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative may receive and submit to the client hearing requests from debtors. Job Duties and Responsibilities • Skip-tracing debtors to locate current residence and employment information • Handling incoming and outgoing collection calls • Negotiating balance in full payments, payment arrangements or legal referrals • Reviewing accounts and schedule contact dates for follow-up calls • Reading and following scripts verbatim. • Follow Federal/State laws and company policies. • Documenting interactions with Debtors • Additional duties as assigned based on line of business Qualifications Education High school diploma or GED required Experience Collection experience preferred Knowledge, Skills, and Abilities • Reading and Typing • Working knowledge of modern office procedures, methods, and computer equipment • Excellent communication skills • Principles and practices of customer service. • Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided. • Good organizational skills and attention to detail. • Ability to comply with rules, regulations, laws and methods as related to debt collection. • Work independently in the absence of immediate supervision. • Ability to handle and resolve recurring problems. • Successfully complete and pass the FDCPA test. • Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure. Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Licensing This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law. Qualifications Education Required High School or better.