Title: Consumer Care Representative Location: Dimondale, Michigan, United States Department: Operations Job Description: Job Category: Operations Requisition Number: CONSU002889 Full-Time Hybrid Michigan Dimondale, MI 48821, USA Job Details Description Benefits - 11 Paid Holidays - 401(k) - 401(k) matching - AD&D insurance - Dental insurance - Disability insurance - Employee assistance program - Health insurance - Life insurance - Paid sick time - Paid time off - Paid training - Referral program - Vision insurance Job type - Full-time. Pay - $15.25 per hour plus $630 to be paid towards medical health insurance per month. - Monthly Bonus Potential. Location - This is a hybrid opportunity that requires the employee to live within a 50-mile driving radius of the office located at 7285 Parsons Dr, Dimondale, MI 48821. Number of openings for this position - Ongoing need to fill this role. Job Summary The Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative may receive and submit to the client hearing requests from debtors. Job Duties and Responsibilities • Skip-tracing debtors to locate current residence and employment information • Handling incoming and outgoing collection calls • Negotiating balance in full payments, payment arrangements or legal referrals • Reviewing accounts and schedule contact dates for follow-up calls • Reading and following scripts verbatim. • Follow Federal/State laws and company policies. • Documenting interactions with Debtors • Additional duties as assigned based on line of business Qualifications Education High school diploma or GED required Experience Collection experience preferred Knowledge, Skills, and Abilities • Reading and Typing • Working knowledge of modern office procedures, methods, and computer equipment • Excellent communication skills • Principles and practices of customer service. • Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided. • Good organizational skills and attention to detail. • Ability to comply with rules, regulations, laws and methods as related to debt collection. • Work independently in the absence of immediate supervision. • Ability to handle and resolve recurring problems. • Successfully complete and pass the FDCPA test. • Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure. Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Licensing This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law. Qualifications Education Required High School or better.

• Identify and target PBSA and BTR opportunities across the UK, focusing on individual buildings and smaller portfolios. • Proactively research and approach new operators aligned to the UniHomes proposition. • Spend significant time in the field meeting prospective partners across your territory. • Present the UniHomes advertising offering, clearly demonstrating value, reach, and performance. • Manage the full commercial lifecycle from initial outreach through to close. • Support new partners through onboarding, ensuring listings are well set up from launch. • Build strong, long-term relationships, acting as the main commercial point of contact. • Use performance insight and market context to lead renewal discussions. • Identify opportunities for relationships to deepen or evolve over time. • Keep CRM records, pipeline activity and reporting up to date. • Stay close to PBSA and BTR market trends, student demand, and competitor activity. • Represent UniHomes professionally at meetings and relevant industry events. • Attend monthly meetings at Sheffield HQ and occasional overnight stays when required.

• Build target partner lists from scratch across the Acumatica, Sage, and Business Central ecosystems — VARs, resellers, ISVs, system integrators, and accounting/consulting firms. • Run high-volume, multi-channel outbound: cold email, cold calls, LinkedIn, event-based outreach, and referral mining. • Open conversations with partner principals and practice leaders who are not yet aware of us. • Qualify partner fit through structured discovery: technical alignment, customer base, go-to-market readiness, and revenue potential. • Hand off qualified partner opportunities to the VP of Partnerships with a complete briefing; the VP owns negotiation and signature. • Hit quarterly quotas tied to sourced and qualified partner opportunities (not closed-won). • Partner closely with the marketing team to develop outbound assets and campaign material tailored to each partner segment and ERP ecosystem. • Bring field intelligence back to marketing: what messaging resonates with Acumatica VARs vs. Sage resellers vs. BC partners, what pain points open conversations, and what objections come up most. • Co-create one-pagers, partner pitch decks, email sequences, event collateral, and landing pages that speak directly to the partner profile being targeted. • Test and iterate outbound messaging in collaboration with marketing; share data on what is working. • Represent the company at key ERP community events, partner summits, and user conferences (Acumatica Summit, Sage Transform, Microsoft Inspire, Community Summit, and similar) — with a sourcing mandate, not a booth-staffing mandate. • Maintain working knowledge of each ERP roadmap, partner program structure, and competitive landscape. • Maintain accurate pipeline data, activity logs, and forecasting in the CRM.

• Execute Foodservice Growth Strategy, develop key markets, and grow our current Broadline customer base; • Maintain business relations with current customers of the company; • Seek & develop new business opportunities, with the above clientele, in the assigned territory; • Analyze sales using external and internal data to help make strategic business development decisions; • Conduct business reviews, sales meeting presentations, Food show, Distributor driven marketing activities to ensure that annual plan and objectives are on track; • Negotiate, under the supervision of the Sales Director, the contractual agreements; • Perform all administrative tasks related to the position (eg sales report, quotes & discounts, forecasting, budgeting etc ...); • Management of customer, RFP processes, Shark Tank, Bid Reviews, and all pricing activities; • Collaborate with cross functional teams (Supply Chain, Finance, etc.); • Manage complaints with the help of our Customer service department; • Assist distributors in training their sales representatives as well as users; • Deliver results against an annual budget target; • Manage, Drive and Inspire our customers!