Candescent

• Create, document, and continuously improve standard operating procedures (SOPs) for the BDR organization • Design, build, and optimize BDR outreach cadences and sequences aligned to campaign and pipeline generation goals • Develop target account lists for campaigns and prioritize high-potential leads • Develop and maintain reporting dashboards and analytics to track BDR performance, pipeline contribution, and key KPIs • Analyze team performance metrics to identify trends, gaps, and opportunities, and drive process and strategy optimization • Own BDR enablement, including onboarding, training, and ongoing skill development • Collaborate with subject matter experts to develop training content and programs • Drive team engagement and performance through initiatives such as competitions and incentive programs • Manage and optimize sales tools, ensuring system performance, adoption, and alignment with team needs • Evaluate and recommend new sales and marketing technologies to improve efficiency and effectiveness

• Lead UX projects and drive overarching UX strategy • Uphold experience design (XD) processes and collaborate closely with product management and engineering to define and implement innovative solutions that align with the product's visual and experiential direction • Execute all stages of visual design, from initial concept through engineering design reviews • Conceptualize original ideas that bring simplicity and user-friendliness to complex design challenges • Create wireframes, storyboards, user flows, and process flows to effectively communicate design and interaction concepts • Present and defend design decisions and key milestone deliverables to peers and executive stakeholders • Participate in user research and evaluate user feedback to guide design improvements • Contribute to and promote design guidelines, best practices, and standards

• Serve as a primary interface for customers during onboarding, issue resolution, and ongoing support • Diagnose, troubleshoot, and resolve known technical issues using defined practices, procedures, and company policies • Match customer needs to the appropriate Digital Insight offerings and recommend best-practice usage • Deliver clear guidance and training to customers on how to effectively use supported solutions • Manage multiple customer cases and small projects concurrently • Create clear, concise, and accurate case documentation • Ensure timely, appropriate escalations with fully documented issue details • Build strong working relationships with cross-functional teams across Candescent and Digital Insight Software Solutions

Title: Content Designer, AI Location: US - California - Virtual Job Description: Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels. Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection. Job Summary: Candescent isseeking a Content Designer, AIto jointheContent Design team. This role focuses oncreating clear, natural, and trustworthy conversational experiencesthatshapehow our AIcommunicates with users across our digital banking products. You will play a critical role in building and scaling the language systems behind our AI, including dialog flows, prompting frameworks, reusable content patterns, and guardrails. Working closely with the Head of Content Design and cross‑functional partners, you will contribute to the language, behavior, and interaction patterns that power our AI,ensuring everyexperienceisintuitive, consistent, and aligned with the expectations of a regulated financial environment. This roleblends strategiccontent design,conversation design,and UX writing. The ideal candidate excels at simplifying complex concepts, brings a systems mindset to content experiences, and ispassionate aboutbuildingresponsible, high-qualityAI experiences that customers can understand and trust. Key Responsibilities and Deliverables - Partnerclosely with the Head of Content Design to definehow our AI communicates with users, including voice, tone, behavior, interaction patterns, and overall character. - Designand scale AI instruction systems, including modular prompts, reusablecontentpatterns, andgovernanceguardrailsthat support consistency and quality. - HelpshapehowourAI delivers insights, responds toambiguity,and guides users toward confident action, embeddingtrust,transparency,risk awareness, and user controlacrossall interactions. - Designend-to-endconversational experiences, including dialog flows, prompts, and clarification strategies. - Apply and evolvestandards for accuracy,clarity,consistency, and safetyin AI-generated content. - Test, evaluate,andoptimizeAI interactions using conversationmetrics,qualitative feedback, andperformance data. - Write clear, compelling in-product copy (microcopy, error states, tooltips) mapped to user flows. - Document and operationalizecontentstandards,patterns,andguidancewithin the design system. - Collaborate cross-functionallywith product, design, engineering,legal,and research to deliver cohesive,strategic,data-informedexperiences. - Write in U.S. English for a global audience,optimizingcontent for accessibility and translation. Qualifications and Experience - 4+ years of experience in content design, conversation design, content strategy, or UX copywriting - 1+ years of experience designing content for conversational AI products or features - Demonstrated experiencewith conversational systems,includingcharacter development, tone modulation, intent modeling, instructional prompting, and natural interaction flows - User-centered, strategy-based approach thatdistills complex concepts into clear, actionable, jargon-free copy - Ability tooperateindependently and drive work forward in a fast-paced, evolving environment - Strong portfolioshowingsystems thinking, the ability tosolve complex user challenges through language, and creativecopywriting - Bachelor's degree in English, Communications, Technical Writing,Human-Computer Interaction, arelated field, or equivalent experience - Bonus: Experience in fintech, banking, or financial services Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.

• Design, develop, and maintain robust test automation frameworks using Python • Build and execute automated test suites using Selenium WebDriver for web applications • Implement and maintain test frameworks following best practices such as Page Object Model (POM) using PyTest and/or unitTest • Develop and execute API automation tests to validate backend services and integrations • Integrate automated test execution into CI/CD pipelines using Jenkins and/or Azure Pipelines • Manage test execution, defects, and reporting within Azure DevOps (ADO) • Create, maintain, and track test cases using Xray for test management • Collaborate closely with Developers, Product Managers, and DevOps teams to build quality into every stage of the SDLC • Perform code reviews for automation scripts and ensure maintainability and scalability of test assets • Analyze test results, identify root causes, and proactively highlight quality risks • Continuously improve automation coverage, execution speed, and reliability

• Enable campaigns across marketing automation platforms (emails, landing pages, forms, nurtures). • Manage lead lifecycle workflows, campaign QA, tracking, and troubleshooting. • Support website and landing page updates via CMS tools. • Maintain CRM data integrity, segmentation accuracy, and workflow governance. • Manage data hygiene, deduplication, enrichment, taxonomy audits, and campaign list validation. • Monitor sync integrity and proactively resolve data inconsistencies and system issues. • Support integrations across marketing automation, CRM, analytics, and related platforms. • Maintain workflow, integration, and systems documentation. • Support dashboards and reporting across marketing, CRM, and analytics tools. • Track campaign and funnel performance and validate reporting accuracy. • Support governed system usage, access controls, and configuration management. • Ensure clean and validated data inputs for reporting, predictive models, and AI workflows. • Enforce best practices for campaign setup, naming conventions, and data governance. • Identify opportunities to improve efficiency, automation, and operational consistency.

• Define, lead, and scale a high-performing, global support organization that delivers exceptional customer experiences across our digital banking, account opening, and channel service platforms. • Ensure reliable, responsive, and high-quality support operations while continuously improving customer satisfaction, retention, and operational efficiency. • Mentor managers and senior individual contributors, and establish scalable support models that balance speed, quality, and cost. • Identify inefficiencies, eliminate friction for customers and teams, and introduce modern support practices, tooling, and metrics. • Drive operational transformation to elevate the customer support function into a strategic differentiator for the business.

• Own and execute complex HR operational processes across the global employee lifecycle including onboarding, job changes, compensation updates, leaves, and offboarding. • Serve as a senior escalation point for complex employee cases requiring cross-functional coordination or country-specific expertise. • Ensure consistent, policy-aligned service delivery while adapting processes to local regulatory and payroll requirements. • Act as a primary HR operations partner to Payroll, supporting payroll execution across the U.S., Canada, and other supported countries. • Document payroll-related processes and controls to support compliance, continuity, and knowledge transfer. • Support and coordinate global mobility activities, including cross-border transfers, relocations, country changes, and work authorization tracking. • Identify process gaps and improvement opportunities related to mobility workflows and employee experience. • Lead data validation efforts tied to payroll, benefits, and reporting cycles. • Support internal and external audits by preparing documentation, reconciling data, and responding to findings.

• Take ownership and drives each assigned project to a successful completion • Assess and monitor project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction • Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction. • Maintain a strong client relationship while working with appropriate Candescent and third-party vendor representatives from project kickoff to go Live date. • Demonstrate effective leadership and project management skills • Drive the documentation and proactive communication of project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and project alignment and the timely resolution of issues, risks and roadblocks. • Facilitate strong, positive, trusting relationships at the financial institutions necessary to understand the customer’s needs and accurately represent the voice and perspective of the financial institutional customer within Candescent. • Skillfully generate creative solutions to challenging Project and/or client related issues in a timely manner under potentially stressful situations • Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes. • Serves as coach and mentor to Project Managers within Implementation Services • Be able to support conversion projects during non-business hours or weekends.

• Configure software deployments using YAML-based configuration files across GCP environments (Cloud Run, GKE, Cloud Functions, Pub/Sub, etc.) • Translate customer requirements into platform-level configurations, avoiding custom development where native configuration suffices • Build and maintain integration configurations between GCP services and third-party systems using declarative tooling • Manage environment-specific configuration files across dev, staging, and production using version-controlled YAML • Troubleshoot deployment issues, configuration drift, and service connectivity problems in GCP • Work as part of an implementation team including a team lead, developers, QA, and business analysts to deliver against project plans • Participate in customer and partner interactions throughout the project lifecycle — requirements gathering, sprint reviews, UAT, live cutover, and transition support • Serve as a point of contact for support teams handling delivery issues escalated from customers • Train and guide newly onboarded consultants on configuration patterns, GCP tooling, and environment management best practices • Collaborate effectively with teams across US and India time zones