• Define near, mid, and long-term strategies for LATAM enterprise customers, ensuring they realize full value across their Application Security workflows. • Build and foster trusted relationships with stakeholders across Mexico, Colombia, Chile, Argentina, and beyond, driving adoption and retention through local cultural alignment. • Design and execute customized onboarding programs that help customers achieve their security goals, accounting for regional compliance and infrastructure nuances. • Advocate internally for the specific needs of the LATAM market, working with Product and Sales to ensure our roadmap reflects regional requirements. • Facilitate Strategic Business Reviews (QBRs) in both Spanish and English, using data-driven storytelling to demonstrate ROI and justify security investments to regional C-suites. • Mobilize internal and external resources to navigate technical and bureaucratic barriers to adoption in complex regional environments.

• Conduct territory analysis and planning for dedicated geographies to identify top potential partners • Develop relationship with key decision makers on partner side and maintain a regularity/frequency of contact with every partner depending on priority • Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth • Train new and existing partners with existing and new products, support new partners on daily basis on business and technology development • Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness • Motivate and enable partners to sell Acronis services to existing customer base of the partner • Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle • Drive successful upsell/cross sell initiatives with partner to increase new services attach rate • Engage and orchestrate all needed internal resources to help dedicated partners’ growth

• Customer Retention and Expansion; forecasting; manage onboarding and adoption programs; develop sales tools & processes; create segmentation and coverage models. • Facilitate QBRs (Quarterly Business Reviews); and maintain business metrics and reporting. • Support Professional Services team via OpenAir; forecasting, bookings, KPIs. • Validate, analyze, reconcile and summarize weekly, monthly, quarterly reports and metrics for leadership. • Identify and resolve related data issues in SFDC, Gainsight, Clari, etc. • Collaborate with business leaders and staff on analyzing reports and presenting findings. • Identify and fulfill operational requirements in existing and new initiatives, including but not limited to process design, system changes, reporting, documentation and enablement. • Identify and drive initiatives to streamline processes, reduce administrative overhead, and achieve business goals. • Partner with leadership to define and adopt governance practices that support team and company objectives. • Evaluate, pilot, and deploy AI and agentic solutions (e.g., AI-driven health scoring, automated playbooks, intelligent chatbots) to improve customer outcomes, accelerate time-to-value, and scale CS operations. • Build and maintain an AI/automation roadmap for Customer Success, staying current with rapidly evolving technologies and proactively identifying opportunities to integrate them into existing workflows and customer touchpoints. • Champion a data-driven culture by leveraging AI-powered analytics and predictive models to surface insights on customer health, churn risk, and expansion opportunities.

Chronic Care Staffing is Hiring a Remote RPM Coordinator (CMA/RMA)! Location: Remote Employment Type: Full-Time Schedule: Full-Time Pay Rate: $17 – $19 per hour Benefits: Paid Time Off, Health Care, Dental, Vision, Growth Opportunities, Pay Reviews Overview Chronic Care Staffing is seeking a compassionate and detail-oriented Remote RPM Coordinator (CMA/RMA) to support patients living with chronic or high-risk conditions through Remote Patient Monitoring (RPM) services. In this role, you will monitor biometric health data, educate patients on device usage, identify abnormal readings, and coordinate timely follow-up with healthcare providers. This is an excellent opportunity for a certified medical assistant who thrives in a remote care environment and enjoys making a direct impact on patient outcomes. Key Responsibilities - Conduct patient onboarding and provide device education for new RPM enrollees - Monitor daily biometric data (blood pressure, glucose, weight, oxygen saturation, etc.) - Identify abnormal readings and follow escalation protocols to notify providers - Perform monthly RPM engagement calls to assess patient condition and address concerns - Troubleshoot device connectivity and patient usage issues - Communicate effectively with patients and caregivers regarding goals and progress - Support patient self-management and adherence to individualized care plans - Coordinate with healthcare teams to ensure timely responses to alerts - Document all patient interactions accurately in EHR and RPM platforms - Ensure compliance with CMS RPM billing and documentation guidelines - Meet productivity expectations for monitoring, outreach, and follow-up - Represent Chronic Care Staffing with professionalism and empathy at all times