• The Senior Customer Success Manager, Enterprise guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. • This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. • Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement.

• Co-own a portfolio of strategic district partners (primarily in the Western U.S.), working alongside Account Executives to strengthen engagement, improve retention, and expand program impact—including through district-to-district referrals. • Lead onboarding for new district partners, establishing clear success criteria, driving strong launches, and building early educator adoption. • Co-design and deliver professional development for partner districts alongside the Customer Success Manager (East), continuously evaluating training effectiveness and refining the approach to ensure strong classroom implementation and sustained engagement. • Monitor district-level usage and engagement data to proactively identify risks and growth opportunities, reducing churn risk and increasing overall partnership value. • Contribute to the evolution of district health metrics and reporting, generating actionable insights that improve proactive account management and intervention strategies. • Maintain accurate and up-to-date documentation in CRM systems while regularly engaging district partners and sharing insights cross-functionally to inform strategy and improve the partner experience. • Collaborate with Marketing leaders to support Prodigy’s Lead Teacher program as needed, including leading webinars, contributing to user research, and representing Prodigy at select educator conferences (e.g., ISTE, FETC). • Stay informed on K-12 education trends and district priorities to ensure engagement strategies remain relevant and impactful.

Chronic Care Staffing is Hiring a Remote Care Coordinator (CMA/RMA) – PST or MST Only! Location: Remote (Work From Home – Must Reside in PST or MST Time Zone) Pay Range: $18.00 – $21.00 per hour Employment Type: Full-Time Schedule: Monday–Friday (No Weekend Work) Employer: Chronic Care Staffing (CCS) Overview Chronic Care Staffing (CCS) is seeking a compassionate and detail-oriented Remote Care Coordinator (CMA/RMA) to join our chronic care management team. This role is ideal for certified medical assistants who thrive in a virtual care environment and enjoy supporting patients managing chronic conditions. As a Care Coordinator, you will serve as a consistent point of contact for patients, providing outreach, education, care coordination, and documentation — all within a HIPAA-compliant remote setting. Key Responsibilities - Conduct monthly Chronic Care Management (CCM) outreach calls and verbal enrollments - Perform health risk assessments and assist with Transitional Care Management services - Support Remote Patient Monitoring (RPM) programs and chronic condition tracking - Communicate with patients and families regarding medications, diagnoses, and care plans - Collaborate with physicians and healthcare teams to ensure coordinated care delivery - Promote adherence to individualized care plans and patient education goals - Connect patients with appropriate community resources when needed - Maintain accurate documentation in EHR systems and meet call volume expectations - Ensure compliance with CMS guidelines and CCS quality standards

Chronic Care Staffing is Hiring a Remote Care Coordinator (CMA)! Location: Remote (Work From Home) Pay Range: $17.00 – $20.00 per hour Employment Type: Full-Time Employer: Chronic Care Staffing Overview Chronic Care Staffing (CCS) is seeking a dedicated Remote Care Coordinator (CMA) to join our growing chronic care management team. In this role, you will support patients managing chronic conditions by providing care coordination, health coaching, and remote patient monitoring services. This is a fully remote opportunity for a certified medical assistant who enjoys patient interaction, collaborative care, and helping individuals stay engaged in their long-term health goals. Key Responsibilities - Conduct monthly Chronic Care Management (CCM) outreach calls and patient enrollments - Perform health risk assessments and support care planning for chronic condition management - Assist with Remote Patient Monitoring (RPM) and transitional care follow-up - Communicate effectively with physicians, care teams, patients, and family members - Support medication adherence, symptom tracking, and self-management education - Collaborate with internal staff to ensure coordinated, patient-centered care - Connect patients with appropriate community and support resources - Maintain accurate documentation and meet required call volume standards in EHR systems - Ensure all interactions align with CCS guidelines and quality expectations