• Customer Retention and Expansion; forecasting; manage onboarding and adoption programs; develop sales tools & processes; create segmentation and coverage models. • Facilitate QBRs (Quarterly Business Reviews); and maintain business metrics and reporting. • Support Professional Services team via OpenAir; forecasting, bookings, KPIs. • Validate, analyze, reconcile and summarize weekly, monthly, quarterly reports and metrics for leadership. • Identify and resolve related data issues in SFDC, Gainsight, Clari, etc. • Collaborate with business leaders and staff on analyzing reports and presenting findings. • Identify and fulfill operational requirements in existing and new initiatives, including but not limited to process design, system changes, reporting, documentation and enablement. • Identify and drive initiatives to streamline processes, reduce administrative overhead, and achieve business goals. • Partner with leadership to define and adopt governance practices that support team and company objectives. • Evaluate, pilot, and deploy AI and agentic solutions (e.g., AI-driven health scoring, automated playbooks, intelligent chatbots) to improve customer outcomes, accelerate time-to-value, and scale CS operations. • Build and maintain an AI/automation roadmap for Customer Success, staying current with rapidly evolving technologies and proactively identifying opportunities to integrate them into existing workflows and customer touchpoints. • Champion a data-driven culture by leveraging AI-powered analytics and predictive models to surface insights on customer health, churn risk, and expansion opportunities.

Chronic Care Staffing is Hiring a Remote RPM Coordinator (CMA/RMA)! Location: Remote Employment Type: Full-Time Schedule: Full-Time Pay Rate: $17 – $19 per hour Benefits: Paid Time Off, Health Care, Dental, Vision, Growth Opportunities, Pay Reviews Overview Chronic Care Staffing is seeking a compassionate and detail-oriented Remote RPM Coordinator (CMA/RMA) to support patients living with chronic or high-risk conditions through Remote Patient Monitoring (RPM) services. In this role, you will monitor biometric health data, educate patients on device usage, identify abnormal readings, and coordinate timely follow-up with healthcare providers. This is an excellent opportunity for a certified medical assistant who thrives in a remote care environment and enjoys making a direct impact on patient outcomes. Key Responsibilities - Conduct patient onboarding and provide device education for new RPM enrollees - Monitor daily biometric data (blood pressure, glucose, weight, oxygen saturation, etc.) - Identify abnormal readings and follow escalation protocols to notify providers - Perform monthly RPM engagement calls to assess patient condition and address concerns - Troubleshoot device connectivity and patient usage issues - Communicate effectively with patients and caregivers regarding goals and progress - Support patient self-management and adherence to individualized care plans - Coordinate with healthcare teams to ensure timely responses to alerts - Document all patient interactions accurately in EHR and RPM platforms - Ensure compliance with CMS RPM billing and documentation guidelines - Meet productivity expectations for monitoring, outreach, and follow-up - Represent Chronic Care Staffing with professionalism and empathy at all times

• The Senior Customer Success Manager, Enterprise guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. • This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. • Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement.

• Co-own a portfolio of strategic district partners (primarily in the Western U.S.), working alongside Account Executives to strengthen engagement, improve retention, and expand program impact—including through district-to-district referrals. • Lead onboarding for new district partners, establishing clear success criteria, driving strong launches, and building early educator adoption. • Co-design and deliver professional development for partner districts alongside the Customer Success Manager (East), continuously evaluating training effectiveness and refining the approach to ensure strong classroom implementation and sustained engagement. • Monitor district-level usage and engagement data to proactively identify risks and growth opportunities, reducing churn risk and increasing overall partnership value. • Contribute to the evolution of district health metrics and reporting, generating actionable insights that improve proactive account management and intervention strategies. • Maintain accurate and up-to-date documentation in CRM systems while regularly engaging district partners and sharing insights cross-functionally to inform strategy and improve the partner experience. • Collaborate with Marketing leaders to support Prodigy’s Lead Teacher program as needed, including leading webinars, contributing to user research, and representing Prodigy at select educator conferences (e.g., ISTE, FETC). • Stay informed on K-12 education trends and district priorities to ensure engagement strategies remain relevant and impactful.