• Be the first point of contact for customers on IT and Business Application related questions • Provide a professional, efficient, and effective support service to Unit4 customers • Progress each issue through to conclusion, liaising with colleagues and R&D • Investigate, process and document application defects passed to the Application Support team • Be proactive in highlighting potential escalation risks with your Team Leader • Handle customer escalations, taking ownership of complicated issues • Investigate, document and present process improvements to enhance the customer experience • Responsible for personal development plan including product/technical knowledge and soft skill development • Train and mentor less experienced members of the team

Role Description Save the Children is seeking a consultant to support Pacific Ministries of Education to move from climate finance priorities to practical, fundable investment concepts. This consultancy will focus on developing and progressing a small number of priority climate finance concepts, working closely with governments, regional partners, and climate finance actors to shape viable, funder-aligned project designs and pathways to access climate finance. Responsibilities - Working closely with the CSESI team and Pacific partners to translate climate finance roadmap priorities into a small number of viable concept ideas. - Designing and facilitating a regional workshop (expected between 20 July and 7 August) to prioritize and shape concept ideas. - Supporting countries to define feasible funding pathways, including engagement with relevant accredited entities and national focal points. - Facilitating targeted follow-up sessions and workshops to further develop and refine selected concepts. - Leading the development of up to two climate finance concept notes aligned with funder requirements. - Supporting early engagement with funders and partners to test and strengthen concept viability. Qualifications - Over 10 years of experience designing and delivering climate finance, climate change, DRR, or resilience programs, particularly in the Pacific, with at least 5 years in climate finance. - Knowledge and experience working with governments and Ministries on climate change and climate financing processes. - Experience in program and project design, including development of concept notes or proposals. - Experience engaging with national governments, UN agencies, international bodies, and/or donors. - Strong understanding of climate finance mechanisms and processes (e.g. GCF, GEF, Adaptation Fund). - Demonstrated ability to facilitate workshops and engage diverse stakeholders in multi-country contexts. Application Process To apply please use the ‘Apply Now’ option to submit: - A cover letter - A CV (or organisational profile, if applying as a firm) - Contact details of at least two referees The closing date for this is 4pm AEST, Sunday 14th June 2026 but applications will be reviewed on a rolling basis, with interviews to be scheduled subsequently. We would encourage you to submit your application as soon as possible. Child Safeguarding Policy Save the Children Australia is a child-safe organisation. All consultants are required to undergo relevant checks and agree to our Child Safeguarding Policy and Code of Conduct.

• Draft materials for research (discussion guides, surveys, stimuli, etc.) to help address our clients’ key business questions • Manage / Work closely with programming and fielding partners • Analyze quantitative and qualitative primary market research data to address the business objectives • Develop a highly visual and compelling PowerPoint presentation of the “story” and implications for our clients • Add value by translating research findings into the “so-whats” for our clients • Aid in proposal development as needed • Mentor Associate Consultants and new Consultant hires

Role Description We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time. We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems. What to expect: - KYC Case Management and Risk Assessment - Conduct comprehensive KYC and due diligence reviews for new and existing clients. - Review and assess complex ownership structures, multi-layered corporate entities, trusts, nominee arrangements and investment holding structures. - Perform risk assessments considering: - Ownership structures - Source of wealth and source of funds - Country and jurisdictional risk - Industry and business activities - PEP and sanctions exposure - Ensure KYC reviews are completed in accordance with internal AML/CFT policies and applicable regulatory requirements. - Complex and High-Risk Case Ownership - Act as the primary reviewer for high-risk and complex KYC cases. - Partner with Compliance on escalated matters and remediation activities. - Support investigations and information gathering where additional diligence is required. - Quality Assurance and Operational Excellence - Support quality reviews and identify recurring gaps in KYC assessments. - Identify trends, root causes and opportunities for process improvements. - Promote strong attention to detail and adherence to internal controls. - Support remediation projects and periodic KYC reviews. - Subject Matter Expertise and Knowledge Sharing - Assist the lead in developing and maintaining: - SOPs - Training materials - Knowledge base articles - Process guides and checklists - Support onboarding and training of new hires. - Stay updated on regulatory developments and industry best practices. - Stakeholder and Client Management - Engage directly with clients to obtain outstanding information and clarify complex ownership structures. - Work closely with different teams to manage the workflow. - Manage client expectations while ensuring regulatory obligations are met. - Drive timely resolution of KYC-related matters and escalations. - Process Improvement and System Enhancement - Support testing and implementation of KYC-related tools and workflow enhancements. - Provide feedback on automation opportunities and process efficiencies. - Contribute to initiatives aimed at improving quality, productivity and client experience. Qualifications - 3 - 4 years experience in KYC/AML and client onboarding; familiarity with the industry or sector in which the company operates is a plus. - Familiarity with regulatory requirements and KYC procedures in Singapore. - Strong attention to detail, critical thinking, and organizational skills. - Ability to manage multiple tasks and prioritize in a fast-paced environment. - Familiarity with KYC tools, onboarding platforms is an advantage. Requirements - Strong analytical and risk assessment skills. - Excellent attention to detail. - Sound judgement and decision-making capability. - Stakeholder management. - Ability to manage competing priorities. - Ownership and accountability. - Coaching and knowledge-sharing mindset. - Strong written and verbal communication skills. Benefits - Multi-cultural environment to enhance your global perspective. - Learning opportunities and mentorship from peers and leaders. - An agile working model focused on goals and performance. - Remote working arrangement. - Office laptop and other equipment provided. - Monthly health allowance of USD 92. Equal Opportunity Statement At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.