OSOME

Role Description We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time. We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems. What to expect: - KYC Case Management and Risk Assessment - Conduct comprehensive KYC and due diligence reviews for new and existing clients. - Review and assess complex ownership structures, multi-layered corporate entities, trusts, nominee arrangements and investment holding structures. - Perform risk assessments considering: - Ownership structures - Source of wealth and source of funds - Country and jurisdictional risk - Industry and business activities - PEP and sanctions exposure - Ensure KYC reviews are completed in accordance with internal AML/CFT policies and applicable regulatory requirements. - Complex and High-Risk Case Ownership - Act as the primary reviewer for high-risk and complex KYC cases. - Partner with Compliance on escalated matters and remediation activities. - Support investigations and information gathering where additional diligence is required. - Quality Assurance and Operational Excellence - Support quality reviews and identify recurring gaps in KYC assessments. - Identify trends, root causes and opportunities for process improvements. - Promote strong attention to detail and adherence to internal controls. - Support remediation projects and periodic KYC reviews. - Subject Matter Expertise and Knowledge Sharing - Assist the lead in developing and maintaining: - SOPs - Training materials - Knowledge base articles - Process guides and checklists - Support onboarding and training of new hires. - Stay updated on regulatory developments and industry best practices. - Stakeholder and Client Management - Engage directly with clients to obtain outstanding information and clarify complex ownership structures. - Work closely with different teams to manage the workflow. - Manage client expectations while ensuring regulatory obligations are met. - Drive timely resolution of KYC-related matters and escalations. - Process Improvement and System Enhancement - Support testing and implementation of KYC-related tools and workflow enhancements. - Provide feedback on automation opportunities and process efficiencies. - Contribute to initiatives aimed at improving quality, productivity and client experience. Qualifications - 3 - 4 years experience in KYC/AML and client onboarding; familiarity with the industry or sector in which the company operates is a plus. - Familiarity with regulatory requirements and KYC procedures in Singapore. - Strong attention to detail, critical thinking, and organizational skills. - Ability to manage multiple tasks and prioritize in a fast-paced environment. - Familiarity with KYC tools, onboarding platforms is an advantage. Requirements - Strong analytical and risk assessment skills. - Excellent attention to detail. - Sound judgement and decision-making capability. - Stakeholder management. - Ability to manage competing priorities. - Ownership and accountability. - Coaching and knowledge-sharing mindset. - Strong written and verbal communication skills. Benefits - Multi-cultural environment to enhance your global perspective. - Learning opportunities and mentorship from peers and leaders. - An agile working model focused on goals and performance. - Remote working arrangement. - Office laptop and other equipment provided. - Monthly health allowance of USD 92. Equal Opportunity Statement At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

Role Description We have a strong, successful SDR team with solid inbound systems, good capacity, and reps who deliver. Now we need a leader who can take this function further - elevating the team through better coaching, sharper skills development, and new outbound capabilities, while keeping the engine running at high performance every day. You own the SDR function end-to-end, reporting directly to the VP of Sales. You will strengthen what works, build what is missing, and raise the bar across the board: rep skills, qualification quality, pipeline velocity, and deal values. You work through Team Leaders and alongside reps - unlocking blockers, coaching live calls, diagnosing deals, and driving the daily activity that generates pipeline. This is a strategic and hands-on role. You partner with the VP of Sales on where to invest and what motions to develop. You collaborate with Sales, Marketing, Partnerships, and RevOps to improve lead quality, handoffs, and conversion. And you are equally the person who jumps into a rep's pipeline review and helps them figure out how to move a stuck lead forward. What you'll do: - The SDR function: team performance, playbooks, qualification frameworks, routing, SLAs, and success metrics. - Elevating the existing team: skills development, structured training, coaching cadences, and clear career progression paths from SDR to AE and beyond. - Building a systematic outbound capability on top of the strong inbound foundation - prospecting sequences, cadence frameworks, and multi-channel strategy (call, email, LinkedIn, WhatsApp, WeChat). - Pipeline generation targets and influenced revenue - quantity, quality, and velocity. - Day-to-day operational leadership through Team Leaders: daily standups, pipeline reviews, activity management, and hands-on support unlocking issues for reps. - Operational infrastructure: funnel analytics, capacity planning, and real-time reporting in Looker and HubSpot. - AI-driven productivity: generative AI, agentic automation, lead enrichment, and intelligent personalization across the team. - Cross-functional collaboration with Sales, Marketing, Partnerships, and RevOps on lead quality, handoffs, campaigns, and ICP alignment. Qualifications - 5+ years in sales development or B2B sales, with 2+ years managing and scaling an SDR/BDR team. - You know how to sell - and how to teach others to sell. You can diagnose why a rep is struggling and coach them through it. - You have built outbound motions before and know what it takes to layer them onto an existing inbound operation. - Strong operator: you think in systems, SLAs, conversion math, and activity management. High-volume environments are where you thrive. - Equally a strategist: you partner with leadership on direction while staying hands-on with reps and Team Leaders daily. - Experience managing distributed teams across time zones and cultures - and keeping intensity and consistency high across all of them. - Deep HubSpot (or comparable CRM) expertise - you build workflows and reporting, not just use them. - Data-literate: Looker, dashboards, funnel diagnostics. Decisions based on data, not gut feel. - AI-literate: hands-on with LLMs, generative AI, and agentic automation for sales productivity. - Startup mindset - excited about founders, energized by elevating teams, comfortable with pace and ambiguity. - Fluent English required. Based in India or the Philippines. Ideal But Not Essential - Mandarin language skills. - Experience in corporate services, accounting, fintech, or SaaS. - Multi-product sales environments with cross-geography qualification. - Track record building SDR-to-AE promotion programs and structured training curricula. Benefits - A successful team that is ready to be taken to the next level - you are not starting from zero. - Strategic partner to the VP of Sales on commercial direction. - Global scope: lead teams across every major timezone and market from day one. - AI-forward company that expects you to push the boundaries. - Startup energy with real revenue and product-market fit across 4 markets. - Direct access to leadership and fast decision-making - no layers. - Competitive compensation with uncapped, performance-based incentives. Our Benefits - Multi-cultural environment to enhance your global perspective. - Learning opportunities and mentorship from peers and leaders. - An agile working model focused on goals and performance. - Remote working arrangement. - Office laptop and other equipment provided. Equal Opportunity Statement At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

Role Description As our Marketing Manager for the UK, you will be the primary engine of our regional growth. This is a high-autonomy role requiring a rare "full-stack" marketer: someone who can draft a 12-month strategy on Monday and execute a high-converting LinkedIn ad campaign on Tuesday. You will own the entire funnel, from the moment a founder thinks about registering a Company with Companies House to the day they become a long-term accounting client. You’ll leverage digital precision, lifecycle automation, and high-impact field marketing to make Osome the "default" choice for UK SMEs. Responsibilities - Full-Funnel Lifecycle Ownership: Architect the transition from lead to client using nuanced programs that reduce sales friction. - Partner with internal teams and digital marketing CoE for creating and rolling out demand gen campaigns needed for local market activation. - LTV/CAC Ratio for UK market / customers acquired from the region. - Leads to Sales Qualified Leads (SQLs) Conversion Rate. - Brand Authority: Ensure the Osome brand speaks to the local businesses, positioning us as a local expert with global tech. - Strategic Partner Marketing: Identify and activate partnerships with VCs, accelerators, startup community hubs, co-working spaces to create bundled growth opportunities. - Go-To-Market (GTM) for Local Benefits: Lead the launch of UK-specific initiatives that help UK founders scale globally. - Thought Leadership & Advocacy: Build a community of founders around Osome through education-first content that solves real problems. Tasks - Revenue impact: Generate, nurture, qualify and track prospects through mid to low-funnel marketing programs. - Integrated programs: Plan and execute acquisition programs through digital channels, organic/content, influencer partnerships, branded & third-party event sponsorships. - Audience first: Think audience first, in designing messaging/content/value proposition across touchpoints. - Local Strategy & Positioning: Tailor Osome’s global value proposition to the specific nuances of the UK market (Sole Trader vs. Limited Company, HMRC compliance, and self-assessment deadlines). - Omnichannel Growth: Build an integrated engine across Digital, Social, Content, Field and Lifecycle marketing that captures high-intent founders. - Lifecycle & Retention: Design automated "Founder Journeys" that nurture leads through the complex decision-making process of business setup and financial management. - Field & Community Marketing: Represent Osome at key UK startup hubs (e.g., Silicon Roundabout, Level39, Enterprise City in Manchester) and host intimate, education-led events for founders. - Market Penetration & CAC Mastery: Own the regional P&L for marketing, optimizing Customer Acquisition Cost (CAC) while scaling lead volume across the UK. - Closed loop assessment: Track, measure, and report effectiveness of regional marketing programs against KPIs, including pipeline contribution, lead generation, and sales velocity. - Collaborate closely with Sales teams to optimize investments in hyper targeted engagement. - Take ownership, plan early, communicate proactively, seek help when needed from cross-functional teams and stakeholders. - Inspire cross-functional teams by demonstrating the value of field & partner marketing. Strategic Nuance - The candidate must understand the nuances of marketing to a VC-backed fintech founder in London and marketing to an independent e-commerce seller in the Midlands. - Digital & Lifecycle "Hands-on" Depth: The ideal candidate knows how to set up an A/B test in Meta platforms, build a drip campaign in HubSpot, and understand the "Headless" SEO implications of a site like Osome's; all this while being able to select and activate hyper-targeted events on on-ground activation. - Data-Driven Agility: The ability to move from "I think" to "The data shows." - Exceptional collaboration skills, with a proven history of deeply aligning marketing outputs with measurable Sales objectives and KPIs. - Proven track record of integrated marketing programs that drive new customer acquisition and pipeline growth. - Strong understanding of the Fractional / freelancer market in the UK and outside; preference will be given to someone who’s played a fractional role in their career. - Startup mentality with a bias for action and the ability to thrive in a fast-paced environment. - Excellent communication, collaboration, and project management capabilities. - Scrappy nature in building program content to serve identified target segments. Required Experience - 6-8 years of field and partner marketing experience in SaaS/Tech/Event management agencies. - Experience working in both digital and in-person event environments, with a deep understanding of how to integrate event experiences into the buyer's journey. - Experience in owning growth marketing, performance marketing and other marketing functions for the region.

Role Description We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time. We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems. - Qualify inbound leads through emails, chat, and calls to convert them into sales opportunities - Follow up with prospects and leads, and manage a large volume of emails and chats - Use CRM and sales platforms to manage leads and sales opportunities - Recommend improvements to processes to improve efficiency and effectiveness - Use outbound tools to identify potential leads and reach out Qualifications - Recognised Diploma or Degree in relevant fields, but extensive relevant work experience would make up for lack of qualifications - Ideally 1-3 years of quota-carrying sales experience - Fluency in English is a must - Need to have outbound experience, SaaS/ Accounting industry experience - Familiarity with CRM (HubSpot) Benefits - Competitive salary - Multi-cultural environment to enhance your global perspective - Learning opportunities and mentorship from peers and leaders - Flexible working arrangement Equal Opportunity Statement At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

Role Description We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time. We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems. What to expect: - Communication & Collaboration: Maintain a positive and professional attitude, work well with cross-functional teams, communicate clearly and respectfully, accept feedback, and take ownership of mistakes to improve. - Excellence in Delivery: Demonstrate strong accuracy in administrative tasks, identify and correct errors, follow instructions carefully, and ensure all deliverables meet stakeholder needs within SLA. - Time Management: Effectively manage workload to meet deadlines, prioritize tasks, handle daily responsibilities efficiently, and stay resilient during high-volume periods while continuously learning. - Accountability: Show reliability and consistency in completing tasks, take responsibility for actions, seek guidance when needed, and maintain professionalism and integrity at all times. What you'll do: - Review and update support team-related reports accurately in the system. - Track and manage client reminders, renewals, and follow-ups on a daily and weekly basis. - Liaise with internal departments to support task execution and ensure timely completion. - Assist in document e-filing and uploading of emails and records in a timely and organized manner. - Respond to internal queries related to administrative support matters, including ad-hoc and one-off project requests. - Extract, prepare, and import data into internal systems with accuracy and attention to detail. - Ensure all records and system updates are maintained consistently and in compliance with internal processes. - Support in ad-hoc tasks as and when required. Qualifications - Diploma in Business / Accounting/Finance or related fields. - 1 year working experience, Accounting graduates encouraged to apply. - Attention to detail and tech savvy, able to work with large volumes of data. - Good spoken & written English. - Able to work independently and in a team. Requirements - Deliver against agreed KPIs and performance expectations for the role. - Adhere to established working hours and team availability requirements. - Demonstrate due care and professionalism when handling client matters. Benefits - Multi-cultural environment to enhance your global perspective. - Learning opportunities and mentorship from peers and leaders. - An agile working model focused on goals and performance. - Remote working arrangement. - Office laptop and other equipment provided. - Monthly health allowance of USD 92. Equal Opportunity Statement At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

Role Description We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices 🌎. We're looking for more bright minds who'd love to change the world by solving complex problems. Responsibilities (how we will measure success): - Own the end-to-end growth P&L (CAC, LTV, Payback period) for the Greater China market, focusing on New Client Acquisition (First Revenue) from startups and founders looking to go-global. - Accelerating Pipeline and Revenue impact by defining & executing demand generation programs. - Manage, mentor, and develop a direct report (Marketing Executive), fostering a high-performance culture and guiding their day-to-day execution. - Control the regional marketing budget, ensuring optimal allocation and maximum ROI across digital, social, performance, partner, and field marketing channels. - Act as the strategic custodian of the Osome brand narrative within the Chinese-speaking entrepreneurial and SME ecosystem. Tasks (what does the role do on a day-to-day basis): - Direct the content strategy and growth initiatives for localized social channels, specifically WeChat, Xiaohongshu, and Douyin. - Plan and launch targeted performance marketing campaigns (for example across Influencers, Baidu, Tencent, or ByteDance advertising ecosystems). - Delegate operational marketing tasks to the Marketing Executive, reviewing their output and providing constructive feedback to ensure quality and alignment with overarching goals. - Optimize the Chinese language website to improve conversion rate optimization (CRO) and SEO for audiences in China, HK, and Taiwan. - Prospect, negotiate, and execute co-marketing campaigns with strategic B2B partners, such as payment providers or e-commerce platforms. - Plan and host offline and hybrid field marketing events, including trade shows, exclusive founder dinners, and live-streamed webinars in key hubs. - Extract and analyze data from platforms like Google Analytics, Baidu Tongji, and our internal CRM to generate performance reports and pivot tactics accordingly. Benefits - The opportunity to join a goal-driven startup with big ambitions. - An open, inclusive working environment, with founders deeply-rooted in the startup space. - An agile working model focused on goals and performance. - International environment with diverse culture. - Competitive remuneration package. - Remote-first and flexible working arrangements. Equal Opportunity Statement At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

Role Description We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time. We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems. What to expect: - You’ll handle real client accounts, not dummy data - Accuracy matters — mistakes don’t hide for long - You’ll communicate with clients and internal teams regularly - If you want to build confidence, judgement, and ownership, it will be. What you'll do: - Conversion Path Architecture: Own the visual hierarchy and UX of the "storefront" to ensure the smoothest possible path from landing page to checkout - Design System Stewardship: Build and maintain a scalable library of components within Figma that maps directly to Strapi, ensuring brand consistency as the site grows - Data-Informed Iteration: Transform raw data (heatmaps, drop-off rates, A/B test results) into design hypotheses and visual solutions that move the needle on CAC - Cross-Functional Bridge: Be the translator between the Marketing team’s goals and the Engineering team’s technical constraints, ensuring designs are high-impact and buildable - User Psychology & Trust: Implement high-level B2B & B2C design principles that balance E-commerce speed with the professional credibility required for our services - Performance & Accessibility Optimization: Ensure the site remains lightning-fast and fully accessible (WCAG compliant), knowing that site speed is a direct factor in conversion - Visual Storytelling: Elevate the Osome brand through sophisticated still and motion design that feels premium and "fintech-forward." You’ll leave this role better than you started. That’s the goal. Tasks (what does the role do on a day-to-day basis): - Component Building in Strapi: Auditing and creating new modular "blocks" in the CMS to allow the marketing team to launch new landing pages without dev help. - A/B Test Design: Mocking up two variations of a pricing table or a sign-up form to test specific psychological triggers (e.g., "Social Proof" vs. "Feature-Led"). - High-Fidelity Prototyping: Using Figma to create interactive "clickable" flows of the checkout process to identify friction points before they hit production. - Stakeholder Design Reviews: Presenting design work to product and marketing leads, defending visual choices with UX logic rather than "it looks better." - Behavioral Analysis: Spending time in tools like Hotjar or FullStory to watch where users get confused on the current live site. - Asset Export & Optimization: Preparing SVGs, WebP images, and Lottie animations to ensure the site remains lightweight and fast. - Developer Handover: Creating detailed "redlines" and documentation for engineers, ensuring the final build matches the design to the pixel. - Competitor Auditing: Regularly teardown the checkout flows of top-tier SaaS and E-commerce companies to bring fresh CRO ideas to the Osome roadmap. Qualifications - The ability to design for a headless CMS like Strapi in a modular and atomic manner - Expertise in creating high-conversion "Buy Now" flows - Strong proficiency in CRO & UI/UX - A deep understanding of how design choices (font weights, unoptimized imagery, JS-heavy animations) impact Core Web Vitals and SEO - Responsive Typography & Grid Systems: Understanding the math behind fluid typography and complex grid layouts that fuel responsive design - Product thinking: Challenging briefs and suggesting design changes that align with increasing LTV or decreasing churn - Systems orientation: Experience in scaling from 0 -> 1 and 1-10 at different stages Requirements - 8-10 years experience in design with SaaS / Ecommerce brands - Strong handle of web design tools and headless CMS Benefits - The opportunity to join a goal-driven startup with big ambitions - An open, inclusive working environment, with founders deeply-rooted in the startup space - An agile working model focused on goals and performance - International environment with diverse culture - Competitive remuneration package - Remote-first and flexible working arrangements - Flexible medical benefits scheme

Role Description Lead quality assurance initiatives across our Node.js, TypeScript, and React applications, ensuring robust testing strategies and high-quality deliverables. - Collaborate closely with Product Managers to define acceptance criteria, validate requirements, and establish quality gates throughout the development lifecycle. - Develop and maintain test management processes, creating detailed test cases, test suites, and comprehensive test documentation. - Create and maintain testing playbooks that standardize quality processes across engineering teams and ensure consistent testing approaches. - Build and manage a centralized test index to organize, categorize, and maintain visibility of all test assets across projects and features. - Establish quality metrics and reporting to provide visibility into test coverage, defect trends, and overall product quality health. - Drive continuous improvement of testing processes, tools, and methodologies to enhance efficiency and effectiveness. - Coordinate testing efforts across multiple teams and projects, ensuring quality standards are maintained during rapid development cycles. - Lead defect triage and resolution processes, working with development teams to prioritize and address quality issues effectively. Qualifications - 3+ years of experience in software quality engineering with a strong focus on manual testing and quality processes. - Strong experience with test management platforms for test case management, execution tracking, and reporting. - Demonstrated expertise in collaborating with Product Managers to translate business requirements into testable acceptance criteria. - Strong background in creating and maintaining testing playbooks, documentation, and standardized quality processes. - Experience building and managing test indexes to organize and maintain comprehensive test asset libraries. - Understanding of API testing for RESTful and WebSocket APIs, including tools like Postman, Newman, or similar. - Familiarity with cloud testing environments (preferably AWS) and containerized testing approaches. - Strong analytical and problem-solving skills with attention to detail and systematic approach to quality assurance. - Excellent communication skills for collaborating with cross-functional teams and presenting quality metrics to stakeholders. - Experience with agile methodologies and working in fast-paced, iterative development environments. - Knowledge of accessibility testing and web standards compliance. Benefits - The opportunity to join a goal-driven startup with big ambitions. - An open, inclusive working environment, with founders deeply-rooted in the startup space. - An agile working model focused on goals and performance. - International environment with diverse culture. - Competitive remuneration package. - Remote-first and flexible working arrangements. - Flexible medical benefits scheme. Equal Opportunity Statement At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

Role Description We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time. We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems. What to expect: - You’ll handle real client accounts, not dummy data. - Accuracy matters — mistakes don’t hide for long. - You’ll communicate with clients and internal teams regularly. - If you want to build confidence, judgement, and ownership, it will be. What you'll do: - Review accounting and non-accounting documents to accurately identify the type of document in a fast-paced environment. - Perform quality control on accounting documents to ensure the accuracy of data extraction. - Perform deduplication of potentially duplicated documents accurately to ensure bookkeeping hygiene. - Help perform classification revision, employee selection, and any other tickets related to accounting document processes. - Assign account codes to accounting documents accurately and efficiently based on the correct accounting treatment. - Attend internal accounting training to continuously upscale accounting knowledge. - Highlight any discrepancies found during the course of work and provide constructive feedback to improve the overall process to the team lead in a timely manner. - Ensure completeness and accuracy of bank statement data in the system. - Maintain tracking tools to monitor the queue of tickets being assigned to the team. - Any other task as required by management. Qualifications - Possesses a Degree or equivalent in Accounting and Finance or a Diploma or equivalent in Accounting and Finance with 1-2 years of relevant working experience. - Good knowledge of accounting double entry and International Financial Reporting Standards (IFRS). - Excellent proficiency in both writing and spoken English. - Excellent organizational, time management, and communication skills. - Good familiarity with accounting and corporate secretary documents is an added advantage. - Self-motivated, proactive, and able to work meticulously under assigned deadlines. - Willing and able to adapt to a fast-changing environment in terms of product improvement. - Able to work on a shift rotation basis. Requirements - Deliver against agreed KPIs and performance expectations for the role. - Adhere to established working hours and team availability requirements. - Demonstrate due care and professionalism when handling client matters. Benefits - Multi-cultural environment to enhance your global perspective. - Learning opportunities and mentorship from peers and leaders. - Remote working arrangement. - USD 92 health allowance monthly. - Company-provided laptop.

Role Description We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time. We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices 🌎. We're looking for more bright minds who'd love to change the world by solving complex problems. Responsibilities (how we will measure success): - Own Core Hubspot Hubs: Strategic and operational ownership of Osome's HubSpot installation across all core hubs, a 750+ workflow environment that is directly integral to revenue generation. - Optimise & Scale Marketing Ops: Architect and lead our Marketing Ops function designing for scale, not just maintaining the status quo. - Process ownership: Be the single point of contact and decision-maker for marketing ops processes across Marketing, Sales, Onboarding, Technology, Content and Partners. - Campaign Insights: Partner with the marketing and sales leadership team to drive data-driven segmentation, improve marketing ROI, and translate tool-level insights into business decisions. - Systems Integration: Own the integration between HubSpot and our communication, billing, analytics and reporting platforms ensuring data flows are reliable, scalable and auditable. - Data integrity: Maintain HubSpot as the single source of truth enforcing data governance, eliminating duplication and errors, and running rigorous, regular audits to ensure zero lead leakage. - Continuous improvement: Proactively identify optimisation opportunities across tools and processes, design and run experiments, and drive measurable improvements in pipeline velocity, conversion and retention. - Cross-functional programme leadership: Independently initiate and lead programmes across teams to improve SQL volume, conversion rates and customer retention owning the nett outcome. What you'll do: - Maintain and continuously optimise the full workflow estate (750+), ensuring all automations affecting sales, marketing and cross-functional teams are running reliably and at peak performance. - Act as the go-to problem-solver for marketing ops issues deploying workflows, custom code, integrations and reporting fixes at pace. - Stay ahead of org-wide initiatives, proactively flag ops dependencies or risks, and communicate clearly with stakeholders across teams and time zones. - Run daily data integrity checks across all inbound sources to the CRM, ensuring 100% data accuracy and zero lead leakage. - Build and maintain integrations and reporting solutions using tools like Zapier and Looker, ensuring every team can access data in the format they need. - Prepare weekly performance reports, surface insights and exceptions early, and keep stakeholders informed before issues become disruptions. - Manage access controls, audit logs and system exceptions, identifying business-critical risks before they escalate. Qualifications - 7-10 years of experience in working with Hubspot or similar enterprise grade CRM with experience in rolling out complex workflows, dependencies & data integrations. - Well versed with workflows, integrations & native reporting tools. - Strong exposure to sales processes, pipelines, post sales handover & customer journey management. - Exposure to system integration platforms like Zapier, Google suite, Twilio, Miro, Notion. - Experience working with communication platforms for voice & Whatsapp campaigns is an additional advantage. - Experience with reporting platforms such as Looker, Power BI. Benefits - Competitive salary. - Multi-cultural environment to enhance your global perspective. - Learning opportunities and mentorship from peers and leaders, including a yearly continuous professional development budget. - Mental Health Leaves. - Flexible working arrangement; Remote working arrangement. Equal Opportunity Statement At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.