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Partner Manager
Location
Germany
Posted
14 days ago
Salary
0
Seniority
Lead
Job Description
Partner Manager
Freshworks
• Own the full lifecycle of our Systems Integrator business in Germany • Prospect and sign new mid-tier SI partners • Drive active pipeline and revenue through those relationships • Build a partner ecosystem that generates meaningful, repeatable revenue • Identify, target, and sign mid-tier SI partners aligned to Freshworks’ DE ITSM and CX growth priorities • Build and maintain a pipeline of prospective SI partners • Lead the end-to-end partner recruitment process • Design and execute structured onboarding programmes for new SIs • Build and maintain SI partner capability across sales, pre-sales, and delivery • Develop joint go-to-market plans with each SI partner • Drive participation in Freshworks enablement programmes • Own and actively manage a partner-sourced and partner-influenced pipeline • Set and hold partners to joint pipeline targets and revenue commitments • Track and report on SI pipeline health, deal velocity, and revenue contribution through Salesforce
Job Requirements
- 7+ years’ experience in channel, alliances, or partner management within a SaaS or enterprise software environment
- Demonstrable track record of recruiting and activating SI partners, not just managing existing relationships
- Strong understanding of how mid-tier SIs operate: practice structures, P&L dynamics, delivery models, and how they make partner investment decisions
- Experience working in or adjacent to ITSM, EX, or CX categories — familiarity with the ServiceNow ecosystem is a strong advantage
- Commercially rigorous: comfortable building joint business plans, setting pipeline targets, and holding partners accountable to commitments
- Ability to build and maintain senior relationships within SI organisations — practice leads, alliance directors, and C-level stakeholders
- Strong pipeline management discipline — fluent in Salesforce or equivalent CRM for partner opportunity tracking and forecasting
- Effective at working cross-functionally: comfortable aligning field sales, pre-sales, and marketing behind partner-led motions
- Native-level fluency in German is a must
Benefits
- Flexible work arrangements
- Professional development
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