• Own and manage a defined portfolio of existing customers using Cornerstone niche products • Build trusted relationships with key customer stakeholders, acting as their primary commercial point of contact • Drive ARR retention through proactive account management, renewal preparation, and early risk identification • Achieve ACV quota for renewals, upsell, and cross-sell within the assigned territory • Manage the end-to-end sales cycle for renewals, upsell, and cross-sell within your customer base • Collaborate with pre-sales, product, engineering, and delivery teams as needed • Manage and support sales and implementation partners aligned to UPM, FPM, MAP, and related solutions • Work closely with Product, Support, Customer Success, and Professional Services to ensure a consistent and positive customer experience

• Drive and orchestrate complex sales cycles • Develop and implement strategic account plans • Utilize consultative selling skills to nurture relationships • Engage a programmatic approach to demand generation • Maintain understanding of strategic competitive landscape and customer needs • Leverage customer success stories for value propositions • Stay updated on industry news and trends

• Serve as the primary point of contact for a portfolio of mid-market and enterprise accounts • Build deep trust with client stakeholders • Lead regular check-ins, Quarterly Business Reviews (QBRs), and executive steering committee calls • Act as the voice of the client inside the agency • Drive account growth by identifying upsell and cross-sell opportunities organically • Manage account P&L and financial forecasting • Partner with sales leadership on strategic account planning • Present new service opportunities and strategic recommendations to clients • Maintain close visibility into project health across all active engagements • Partner with internal delivery teams to resource accounts appropriately • Identify and proactively solve scope creep, stakeholder misalignment, and delivery risk • Develop a thorough understanding of each client's business model and strategic goals • Translate between technical and business contexts

Role Description The Sales Account Manager will report directly to the Director of Sales or their designate and will be responsible for generating and maintaining sales for various product offers and services as well as networking with customers to increase needs in their region and surrounding areas. The successful candidate will be an organized, results-driven individual with excellent communication skills. This position requires frequent travel (more than 50%). Key Responsibilities - Promote and sell products and services to prospective customers - Establish productive, professional relationships with key personnel in assigned customer accounts - Identify customer operational problematic areas and develop strategies and product recommendations to address these issues - Meet with customer accounts to discuss any current problems or areas of improvement - Develop opportunities for product recommendations through customer site visits, meetings, and understanding the processes of each customer - Attend product trials at customer sites to ensure requirements are being met - Communicate with the technical services support team regarding upcoming customer trials and issues with current products to support new product development and design - Communicate with production plants to ensure all customer orders are placed, deliveries are scheduled in a timely manner, and all shipments are completed - Develop quotations for each customer including cost/sales/margin analysis - Complete all necessary internal reports - Communicate with internal departments regularly: Sales, Purchasing, Production, Product Development, Accounts Receivable, Accounts Payable, Field Services, etc. - Frequent travel outside the local area - Additional duties and responsibilities may be assigned, based on business needs Qualifications - Degree or Diploma preferred - Minimum 5 years’ experience as a sales representative - Experience working in the steel industry - Knowledge of the steelmaking or ironmaking process - Excellent selling, communication, and negotiation skills - Excellent computer literacy - Ability to travel, work off hours, and work in a steel mill Physical Requirements - Frequent periods of standing, sitting, walking, and driving a vehicle - Requires the ability to crawl, climb, bend/stoop, kneel/squat, maintain balance, and reach often - Ability to lift, push, and/or carry up to 50 lbs - Workplace is often loud and exposes incumbent to moving mechanical parts, toxic/caustic chemicals, high/precarious places, fumes/airborne particles, humid conditions, and electrical shock Benefits - Extended Healthcare, Dental, and Vision Benefits - Health Savings Account - Life, AD&D, and Dependent Life Insurance - Short Term and Long Term Disability Insurance - Employee Assistance Program - Professional Development - Paid Time Off - 401(k) Match - Competitive Compensation Program - On Demand Pay (Dayforce Wallet)