Customer Service Representative Virginia Type: Contract Category: Administrative Reference ID: 10075799 Job Title: Customer Service Representative Industry: Healthcare / Nonprofit Location (City, State): Remote (United States) Assignment Type: Long-term Contract Pay: $20/hour Work Schedule: Monday – Friday, 9:00 AM – 5:30 PM Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with a mission-driven organization dedicated to supporting individuals and communities through education, outreach, and resource-based services. Our client is seeking compassionate and customer-focused professionals who are passionate about helping others and delivering exceptional service. Job Description: The CSR serves as a primary point of contact for customers seeking information, guidance, and support. This role provides assistance through phone, email, and chat while navigating multiple systems and resources to deliver accurate and timely information. The ideal candidate is empathetic, detail-oriented, and thrives in a fast-paced customer service environment. Key Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner. - Assess customer needs and provide appropriate information, resources, and support. - Research and resolve inquiries using internal systems, databases, and online tools. - Effectively communicate information in a clear, concise, and customer-friendly manner. - Manage multiple priorities while maintaining service and quality standards. - Identify recurring customer concerns and communicate feedback to internal teams. - Support onboarding and training initiatives for new team members when needed. - Maintain accurate records and documentation of customer interactions. - Collaborate with colleagues to ensure a positive and seamless customer experience. - Adhere to established policies, procedures, and performance expectations. Qualifications: - High school diploma or equivalent required. - Minimum of 2 years of customer service, member services, contact center, or call center experience. - Strong verbal and written communication skills. - Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint. - Ability to quickly learn new software systems and technology platforms. - Excellent active listening, problem-solving, and interpersonal skills. - Strong organizational and time management abilities. - Ability to work independently and collaboratively within a team environment. - Bilingual Spanish (written and verbal) is a plus. Additional Details: - Fully remote opportunity. - Recent college graduates with strong customer-facing experience are encouraged to apply. - High-volume customer interaction environment. - Opportunity to make a meaningful impact while supporting individuals seeking important resources and information. - Collaborative and supportive team culture.

Role Description We’re looking for a Customer Support Supervisor who’s passionate about building high-performing teams and delivering an exceptional customer experience. You’ll lead a team of 10–15 support specialists , ensuring operational excellence, while driving innovation and continuous improvement in our support operations. This is not a role for a “manager of metrics” — it’s for a builder, a coach, and a strategic problem-solver who wants to have a direct impact on thousands of customers’ lives. - Lead, coach, and inspire a team of 10–15 Customer Support Specialists to achieve excellence in performance and service quality. - Monitor and analyze key metrics to identify trends, build hypotheses, and implement data-driven improvements. - Detect operational bottlenecks and proactively design solutions to increase efficiency and scalability. - Collaborate cross-functionally with Product, Engineering, and Operations to optimize processes and customer journeys. - Foster a culture of continuous learning, accountability, and feedback, helping your team grow both personally and professionally. - Ensure high-quality support delivery across communication. - Be hands-on when needed — from handling escalations to rolling up your sleeves during peak times. Qualifications - Bachelor’s degree in Business, Engineering, or related field. - 2+ years of experience leading customer support teams in fintech, tech, or startup environments. - Proven track record of improving processes and operational KPIs. - Strong analytical mindset: able to interpret data and translate insights into action. - Excellent communication, coaching, and conflict-resolution skills. - Comfortable operating in high-speed, constantly evolving environments. - Experience with tools like Zendesk, Intercom, or Salesforce Service Cloud. - English: Upper-intermediate level or above. - Be comfortable working occasional weekend shifts or on-call rotations to support critical operational needs. Requirements - Be hands-on when needed — from handling escalations to rolling up your sleeves during peak times. Benefits - Competitive salary: $30,000 MXN gross per month + annual performance bonus. - 100% remote work. - Flexible PTO policy. - Health insurance. - Fast-paced, high-impact environment where your work truly matters. - Opportunities to grow and lead as we scale across new markets.

Legal Support Specialist Reston, VA Type: Direct-Hire Category: Administrative Reference ID: 10071821 Job Title: Legal Support Specialist Industry: Legal Services Location: Reston, VA Assignment Type: Direct Hire Pay: $38.50 - $47 / Hour ($80,080 - $97,760 annually) Work Schedule: Monday – Friday | 9:00 AM – 6:00 PM Hybrid schedule: 4 days onsite, 1 remote day per week Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with a highly respected global law firm known for supporting innovative companies across technology, corporate, and life sciences industries. Our client offers a collaborative environment, long-term career growth, and the opportunity to support high-level attorneys in a fast-paced legal setting. Job Description: Our client is seeking an experienced Legal Support Specialist to provide administrative and operational support to attorneys and legal professionals within a corporate legal practice. This individual will play a key role in managing complex scheduling, client communication, document preparation, billing support, travel coordination, and day-to-day legal administrative functions. The ideal candidate thrives in a fast-moving environment, can manage competing priorities with professionalism, and enjoys being a dependable resource to attorneys and clients alike. Key Responsibilities: - Provide dedicated support to attorneys and legal staff within a corporate/business practice - Manage complex calendars, coordinate meetings, and proactively resolve scheduling conflicts - Draft, revise, proofread, and format legal and business documents - Maintain electronic files and document management systems - Coordinate client intake materials, engagement documentation, and conflict-related paperwork - Process expense reports, invoices, reimbursements, and billing-related tasks - Enter and maintain attorney time records accurately and timely - Assist with prebill review and audit-related processes - Arrange domestic and international travel accommodations in alignment with company policies - Conduct legal and business research as requested - Support bar admissions, CLE tracking, and compliance-related administrative tasks - Coordinate large copy, mail, and messenger projects with internal service teams - Utilize CRM tools to assist with business development initiatives - Build strong working relationships with attorneys, clients, and support staff - Mentor and collaborate with administrative team members as needed - Participate in workflow improvement initiatives and technology enhancement projects Qualifications: - 4+ years of experience supporting attorneys within a law firm or corporate legal environment - Experience supporting corporate, business, or transactional legal practices preferred - Strong ability to prioritize, multitask, and manage highly detailed work - Excellent written and verbal communication skills - Professional, proactive, and client-focused approach - Ability to navigate and interpret legal procedures and terminology effectively - Proficiency in Microsoft Office Suite and legal support software platforms - Experience with document management, billing, CRM, and travel coordination tools preferred - Bachelor’s degree or business college certificate preferred Additional Details: - Hybrid work environment with one remote day weekly - Overtime eligible and overtime should be expected at times - Team-oriented culture with strong tenure and growth opportunities - This opening is due to a retirement, creating a rare opportunity to join the team Perks: - Opportunity to join a globally recognized law firm - Strong team culture with supportive leadership - Long-term growth potential within the organization - Exposure to high-profile corporate legal work - Collaborative and professional work environment

• Handle inbound and outbound customer communication via phone, email, SMS, or chat • Provide professional and timely customer support while maintaining a positive client experience • Update and manage customer information accurately in JobNimbus CRM • Follow company SOPs, scripts, and workflows consistently • Schedule appointments and coordinate follow-ups with clients and internal teams • Monitor customer inquiries and ensure all tickets or requests are resolved promptly • Document customer interactions, notes, and updates inside the CRM • Assist with lead management, status updates, and pipeline tracking • Perform data entry and maintain organized digital records • Escalate customer concerns or urgent issues to the appropriate department • Coordinate with sales and operations teams to ensure smooth customer onboarding and service delivery • Track task completion and maintain daily productivity targets • Assist with quality assurance by ensuring all processes are completed accurately • Maintain confidentiality of customer and company information • Provide general administrative support and assist with special projects as needed