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Customer Service Representative
Location
Philippines
Posted
8 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Service Representative
Virtual Assist
• Handle inbound and outbound customer communication via phone, email, SMS, or chat • Provide professional and timely customer support while maintaining a positive client experience • Update and manage customer information accurately in JobNimbus CRM • Follow company SOPs, scripts, and workflows consistently • Schedule appointments and coordinate follow-ups with clients and internal teams • Monitor customer inquiries and ensure all tickets or requests are resolved promptly • Document customer interactions, notes, and updates inside the CRM • Assist with lead management, status updates, and pipeline tracking • Perform data entry and maintain organized digital records • Escalate customer concerns or urgent issues to the appropriate department • Coordinate with sales and operations teams to ensure smooth customer onboarding and service delivery • Track task completion and maintain daily productivity targets • Assist with quality assurance by ensuring all processes are completed accurately • Maintain confidentiality of customer and company information • Provide general administrative support and assist with special projects as needed
Job Requirements
- At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support
- Excellent verbal and written English communication skills
- Neutral or minimal accent is required
- Experience using CRM platforms, preferably JobNimbus
- Ability to follow SOPs and structured workflows with high accuracy
- Strong organizational and multitasking skills
- Comfortable handling customer concerns professionally
- Proficient in Google Workspace or Microsoft Office Suite
- Ability to work independently with minimal supervision
- Strong attention to detail and problem-solving skills
- Stable internet connection and quiet work environment required
- Must have access to a static IP address through a reliable VPN provider such as NordVPN or Surfshark
Benefits
- Work-from-home opportunity.
- Opportunity to contribute to a growing business by enhancing efficiency and client experience.
- Supportive and collaborative work environment.
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