Purely Optimal Inc.

Role Description As a Customer Support Specialist, you will own member inquiries from first message to resolution. The bulk of the role is handling email support, reading carefully, answering clearly, and resolving issues in as few replies as possible, alongside live chat and occasional voice support. You will work closely with the operations team to keep members moving through bookings, cancellations, and account questions without friction. What You'll Do - Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets with clear, accurate, friendly replies. - Support members across channels: email, live chat, and occasional phone, on bookings, cancellations, modifications, membership, and billing questions. - Guide members through the platform and resolve issues at first contact wherever possible. - Verify identity and handle account details securely, following member verification and data-handling procedures. - Coordinate with operations and suppliers to resolve at-property or booking issues, and escalate the right cases at the right time. - Keep canned responses and help content sharp so common questions get fast, consistent answers. - Spot patterns in recurring issues and flag them to the operations team so we fix root causes, not just tickets. Qualifications - Travel industry experience (required). You have worked in travel or hospitality before, whether at an OTA, travel agency, airline, hotel, or booking platform, and you understand how bookings, cancellations, and itineraries actually work. - Excellent written and spoken English, clear, warm, and professional. - 1–2+ years in customer or member support, ideally email-based or in a ticketing environment. - Strong writing instincts, able to explain something complex simply and resolve it in one well-crafted reply. - Calm and empathetic under pressure, with a genuine solutions-first mindset. - Organized and detail-oriented, comfortable managing a busy ticket queue without dropping threads. - Tech-comfortable, quick to learn helpdesk, CRM, and booking tools. - A reliable internet connection and a quiet, professional remote workspace. Requirements - Salary: USD 200–500 per month, depending on experience. - Shift: Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time (EST). You must be available to work US business hours regardless of your home time zone. - Engagement type: Remote, full-time, freelance basis (monthly invoice). - Training period: First 2-4 weeks may run on a daytime schedule overlapping with the operations team before transitioning to the standard EST shift. Benefits - Remote-first with a flexible, results-driven culture. - Real impact, you are the human members rely on when it matters most. - Room to grow into senior support or operations as the company scales. - A direct line to the operations team, your insights shape how we improve. How to Apply Send your CV, a short note on your support experience, and a one-minute video (required) telling us why you are a fit for this role. Optional but encouraged: a brief sample of how you would reply to a member email asking to cancel a booking, we care most about how you communicate.

Role Description We are scaling multiple fast-growth brands across supplements, telehealth, travel subscriptions, tech, and AI/automation and we’re on the hunt for a world-class Direct Response Media Buyer who thrives on owning the entire customer acquisition funnel from ad click to conversion. This is not just a media buying role. You'll be the CRO, strategist, and performance marketer—responsible for crafting, testing, and scaling full-funnel systems that convert cold traffic into customers across Facebook/Instagram, Google, and TikTok Shop. We’re looking for a true direct response killer—someone who can write high-converting copy, build optimized funnels, and scale paid traffic profitably. If you think like a growth CMO but love getting your hands dirty inside the ad account and landing pages, we want to hear from you. Qualifications - Expert in Paid Social (Meta, TikTok) and Google Ads - 2–5+ years of hands-on media buying with proven results - Experience managing 6–7 figure budgets with measurable growth outcomes - Direct Response Copywriting + CRO Mastery - You can write, test, and optimize ads, landing pages, and funnel copy that converts - Deep experience running A/B tests and optimizing every stage of the funnel - Funnel Builder with Results - You’ve built landing pages, VSL funnels, and lead gen flows from scratch—using tools like ClickFunnels, Webflow, HighLevel, Unbounce, or similar - Bonus if you’ve launched offers in supplements, telehealth, or consumer SaaS - Strategic + Tactical - You think like a CMO but execute like a performance operator - You don't wait for creative assets or landing pages—you build them yourself or drive the process forward - Self-Starter with High Standards - You thrive in fast-paced, entrepreneurial environments - You own your outcomes, track your metrics, and move fast - Timezone: Must be available to work in Pacific Time (PST) hours Requirements - Media Buying Across Paid Social + Search - Plan, launch, and scale campaigns on Meta (Facebook/IG), Google, and TikTok Shop - Daily analysis of campaign performance to optimize creative, audiences, bidding, and spend - Ruthless focus on ROAS, CAC, and LTV - Conversion Rate Optimization + Funnel Strategy - Own and optimize full funnel architecture—landing pages, advertorials, checkout flows, upsells - Lead A/B tests across pages, hooks, CTAs, and offers - Turn performance data into actionable testing roadmaps - Direct Response Copywriting That Sells - Write (or guide) ads, headlines, lead-ins, advertorials, and VSL scripts that drive conversions - Match copy angles to customer psychology and platform behavior - Funnel + Offer Creation - Architect new funnels from scratch to launch new products or verticals (supplements, telehealth, etc.) - Coordinate landing page design, copy, and structure with internal or external designers - Leverage proven DR frameworks to continuously launch and test new offers - Ownership & Strategic Growth Leadership - Set KPIs, manage budgets, and hold yourself accountable to results - Collaborate closely with founders and marketing leadership - Build and eventually lead a small performance team as we scale Benefits - Competitive base salary + performance bonuses tied to growth - Multi-brand exposure across supplements, telehealth, AI/automation, and more - Take full ownership of campaigns, funnels, and growth strategy—no red tape - Join a fast-paced, performance-driven team that rewards results - Opportunity to grow into Head of Growth or CMO-level role as we scale