Addison Group was founded as a temporary staffing firm in 1999 by a group of “visionary industry leaders." The founders sought out to recruit the best candidates for the area’s
Customer Service Representative
Location
United States
Posted
7 days ago
Salary
$0 / hour
Seniority
Senior
No structured requirement data.
Job Description
Customer Service Representative
Addison Group
Customer Service Representative Virginia Type: Contract Category: Administrative Reference ID: 10075799 Job Title: Customer Service Representative Industry: Healthcare / Nonprofit Location (City, State): Remote (United States) Assignment Type: Long-term Contract Pay: $20/hour Work Schedule: Monday – Friday, 9:00 AM – 5:30 PM Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with a mission-driven organization dedicated to supporting individuals and communities through education, outreach, and resource-based services. Our client is seeking compassionate and customer-focused professionals who are passionate about helping others and delivering exceptional service. Job Description: The CSR serves as a primary point of contact for customers seeking information, guidance, and support. This role provides assistance through phone, email, and chat while navigating multiple systems and resources to deliver accurate and timely information. The ideal candidate is empathetic, detail-oriented, and thrives in a fast-paced customer service environment. Key Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner. - Assess customer needs and provide appropriate information, resources, and support. - Research and resolve inquiries using internal systems, databases, and online tools. - Effectively communicate information in a clear, concise, and customer-friendly manner. - Manage multiple priorities while maintaining service and quality standards. - Identify recurring customer concerns and communicate feedback to internal teams. - Support onboarding and training initiatives for new team members when needed. - Maintain accurate records and documentation of customer interactions. - Collaborate with colleagues to ensure a positive and seamless customer experience. - Adhere to established policies, procedures, and performance expectations. Qualifications: - High school diploma or equivalent required. - Minimum of 2 years of customer service, member services, contact center, or call center experience. - Strong verbal and written communication skills. - Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint. - Ability to quickly learn new software systems and technology platforms. - Excellent active listening, problem-solving, and interpersonal skills. - Strong organizational and time management abilities. - Ability to work independently and collaboratively within a team environment. - Bilingual Spanish (written and verbal) is a plus. Additional Details: - Fully remote opportunity. - Recent college graduates with strong customer-facing experience are encouraged to apply. - High-volume customer interaction environment. - Opportunity to make a meaningful impact while supporting individuals seeking important resources and information. - Collaborative and supportive team culture.
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