Role Description ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention and Operation Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team. This is a full-time remote position, open to candidates located in South Africa. The working schedule for this role will be 1 PM - 10 PM UK timezone. This job is for you if you are: - Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively. - A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention. - Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records. - A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues. - Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools. Responsibilities - Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid. - Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty. - Handle chargeback cases (US, UK, APAC markets) promptly, providing necessary documentation and resolutions. - Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes. - Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies. - Manage the Welcome Back Credits process for re-engaging former customers. - Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans. - Handle and resolve student billing inquiries, providing clear, accurate, and efficient support. - Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements. - Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency. - Improve internal processes and offer solutions. Qualifications - 2+ years of experience in sales, customer service, refunds handling, or a related role. - Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams. - Proactive problem-solver with a customer-focused mindset. - Strong organizational skills with high attention to detail. - Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools. Nice-to-haves - Payment Recovery (Billing) - Chargeback Management - Work with escalations Benefits - Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses. - Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. - Remote Work: The freedom to work remotely, crafting a work-life balance that fits your personal needs. - Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. Why You Should Join ELVTR - Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision. - Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. - A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives. Join Us If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team. Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application. ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Role Description Your career as Customer Success Retention & Key Accounts Manager at Booksy will give you the opportunity to shape our retention strategies across Western Europe, build high-performing teams, and directly impact how thousands of beauty and wellness entrepreneurs thrive on our platform. Reporting directly to the Director of Customer Success Western Europe, you’ll lead and coach Team Leaders covering the Spanish, UK, and French markets, along with their retention and key account specialists. You'll get the autonomy to develop regional high-value customer lifecycle strategies, driving growth and minimizing churn in a space where human connection is everything. If you’re excited by the idea of working with data, drawing conclusions, devising strategies and identifying ways to improve the team, this is the role for you. And if you’re a natural-born leader who loves developing talent and takes pride in seeing your team overcome challenges, you’ll find the perfect environment here to make your mark. Qualifications - Proven, deep expertise and experience in leading, coaching, and developing Team Leaders within a fast-paced Customer Success/retention/Key Account Management environment. - A proven track record of designing and executing customer retention strategies that successfully reduce churn and increase customer lifetime value. - Demonstrable experience managing Key Accounts (KAM) or high-value customer lifecycles. - Strong data-driven decision-making skills, with the ability to monitor performance, analyse metrics, and drive continuous improvements. - Excellent cross-functional collaboration and communication skills to align with regional management and international teams. - An owner’s mindset with experience in defining processes, leading strategic CS projects, and participating in talent recruitment. - Full professional proficiency in both English and Spanish, as you will be communicating with our global teams and local markets. - Bonus points if you speak French! It’s not a deal-breaker, but it’ll definitely help you stand out as we support our growing international teams. - Knowledge of the beauty industry (this is a strong plus for our team). Benefits - Medical + dental insurance paid for by the company. - Your birthday day off. - 50 € per month to use on Booksy services. - Wellness platform where you can do daily activities of all kinds and redeem vouchers at clothing, home, music, cinema, games, experiences and travel shops. - Access to psychologist sessions. - Flexible remuneration: Personal income tax savings to use on restaurant card, transport, medical insurance, childcare, training and discounts on other services. Company Description A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic. Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy. We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process.

Role Description As an Intake Specialist, you will be the first voice families hear when they reach out to begin ABA therapy services for their child. Most families entering this process are eager and hopeful — your role is to meet that energy with warmth, professionalism, and efficiency. You will guide families through each step of the intake and onboarding process, ensuring paperwork is completed, questions are answered, and nothing falls through the cracks. This is a process-driven, high-touch role that demands equal parts empathy and urgency. Speed and responsiveness are critical — families should never be left waiting, and every inquiry, form, or onboarding step must be handled promptly and with care. If you are highly organised, genuinely compassionate, and thrive in a structured, results-oriented environment, this role is for you. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings) - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA) - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered. - Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered. - Work Environment: Fully remote Key Responsibilities - Serving as the first point of contact for families inquiring about or beginning ABA therapy services, delivering a warm, professional, and reassuring experience from the very first interaction. - Guiding families through the full intake process, explaining each step clearly, answering questions, and ensuring they feel supported throughout. - Collecting and following up on required intake documentation and paperwork, ensuring all forms are completed accurately and on time. - Tracking the status of each family through the intake pipeline and proactively following up to keep the process moving without unnecessary delays. - Responding promptly to incoming inquiries via phone and email, maintaining a high standard of responsiveness at all times. - Accurately capturing and updating family and client information in the relevant systems (including CentralReach or similar platforms). - Coordinating with internal teams (scheduling, clinical, and administrative) to ensure a smooth handover once intake is complete. - Flagging any delays, incomplete documentation, or unresponsive families to the relevant team member in a timely manner. - Maintaining consistency and attention to detail across a high volume of concurrent intake cases. Qualifications - Excellent English verbal communication skills with a warm, professional, and empathetic phone manner — you need to be comfortable speaking with families going through a significant process. - Strong written communication skills, with the ability to craft clear, professional, and compassionate emails and messages. - Highly organised with the ability to manage multiple intake cases simultaneously without losing track of details or deadlines. - A strong sense of urgency and responsiveness — you understand that speed matters and act accordingly. - Prior experience in a customer-facing, intake, patient coordination, or administrative support role is preferred. - Experience with CentralReach, ClickUp, or similar practice management or CRM platforms is an advantage. - Familiarity with the ABA therapy space or a background in healthcare, disability services, or education is a plus. - Self-motivated and process-oriented — you follow through consistently and don’t need to be reminded to take the next step. - Comfortable with repetitive, process-driven work and able to maintain high standards of quality and accuracy throughout. If you are not contacted within 14 working days, please consider your application unsuccessful.

Role Description The Compensation and Workforce Strategy Specialist completes employee record data entry, auditing, bonus processing, job description maintenance, and position control management responsibilities. All work completed must be done accurately, on a timely basis, and per applicable guidelines with a high degree of confidentiality. This individual actively participates in outstanding customer service and accepts responsibility in maintaining a high level of customer service with the field. They work closely with the Vice President of Compensation & Workforce Strategy to benchmark and maintain integrity of compensation data and salary scales. This individual will also complete reporting and services related to Employee Engagement activities, including but not limited to surveys, turnover reporting, and regular check-ins with new employees. Qualifications - Associates (Required) Requirements - Data Entry Experience | 2-4 Years | Required - Human Resource Experience | 2-4 Years | Required - Payroll or Compensation Experience | 2-4 Years | Required - Workday Experience | Not Required What You'll Do - Enters all internal employee record data to Workday submitted by the field on Position Control Forms. - Creates and maintains all Job Requisitions and Positions in Workday in conjunction with Recruiters. - Processes personnel action forms and ensures proper approvals. - Keeps employee records up to date by processing job changes within the Core HCM functional area. - Manages position creation/movement/deletion/change through Workday. - Advises management of appropriate position movement to achieve placement goals. - Creates, maintains, updates, and audits job requisitions, including but not limited to Job Profile, qualifications, Recruiter assignments, training requirements, candidate questionnaires, and other applicable data. - Assists with audits of personnel and training files in compliance with applicable legal requirements. - Audits Employee Change Forms against current employee record and associated requisitions and guidelines for accuracy and completeness. - Inputs employee record and position changes. - Oversees and implements salary assignment, salary adjustments, bonus approvals, and compensation proposals. - Completes all work accurately, on a timely basis and per applicable guidelines. - Communicates directly with Managers in the field, Payroll, Benefits, HR, Talent Acquisition, the HRIS team, and others as required. - Maintains and updates job descriptions, including but not limited to compensation grades, qualifications, work experience, training requirements, duties, summary, and compliance codes. - Assists in the development, writing, editing, and modification of operating policies, guidelines, and procedures, as appropriate. - Ensures the accurate and timely processing and maintenance of compensation records to meet payroll deadlines. - Completes a variety of data entry functions, assisting Human Resources, the Workday team, and Talent Acquisition as needed. - Supports Vice President of Compensation & Workforce Strategy with special projects as requested. - Establishes regular check-ins with new employees at 30, 60, 90, and 120 days to support their integration and address any concerns. - Develops, maintains, and monitors turnover reports at the organizational, departmental, and managerial levels. - Partners with management to plan employee engagement initiatives, recognition programs, and events that promote a positive and inclusive workplace culture. - Conducts and analyzes retention interviews with both new and existing employees, providing insights and recommendations for improvement. - Evaluates the effectiveness of employee engagement programs using metrics. - Maintains trainings as required and requested. - Demonstrates knowledge of emergency procedures and assists in crisis situations. - Demonstrates knowledge of and complies with all agency policies and procedures. - Completes all other relevant responsibilities assigned by the supervisor. - Driving and travel may be required. Benefits - Competitive and flexible total rewards package designed to support the diverse needs of team members. - Access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. - Specific offerings are tailored to the role, employment type, and location.