Monarch

Role Description The Compensation and Workforce Strategy Specialist completes employee record data entry, auditing, bonus processing, job description maintenance, and position control management responsibilities. All work completed must be done accurately, on a timely basis, and per applicable guidelines with a high degree of confidentiality. This individual actively participates in outstanding customer service and accepts responsibility in maintaining a high level of customer service with the field. They work closely with the Vice President of Compensation & Workforce Strategy to benchmark and maintain integrity of compensation data and salary scales. This individual will also complete reporting and services related to Employee Engagement activities, including but not limited to surveys, turnover reporting, and regular check-ins with new employees. Qualifications - Associates (Required) Requirements - Data Entry Experience | 2-4 Years | Required - Human Resource Experience | 2-4 Years | Required - Payroll or Compensation Experience | 2-4 Years | Required - Workday Experience | Not Required What You'll Do - Enters all internal employee record data to Workday submitted by the field on Position Control Forms. - Creates and maintains all Job Requisitions and Positions in Workday in conjunction with Recruiters. - Processes personnel action forms and ensures proper approvals. - Keeps employee records up to date by processing job changes within the Core HCM functional area. - Manages position creation/movement/deletion/change through Workday. - Advises management of appropriate position movement to achieve placement goals. - Creates, maintains, updates, and audits job requisitions, including but not limited to Job Profile, qualifications, Recruiter assignments, training requirements, candidate questionnaires, and other applicable data. - Assists with audits of personnel and training files in compliance with applicable legal requirements. - Audits Employee Change Forms against current employee record and associated requisitions and guidelines for accuracy and completeness. - Inputs employee record and position changes. - Oversees and implements salary assignment, salary adjustments, bonus approvals, and compensation proposals. - Completes all work accurately, on a timely basis and per applicable guidelines. - Communicates directly with Managers in the field, Payroll, Benefits, HR, Talent Acquisition, the HRIS team, and others as required. - Maintains and updates job descriptions, including but not limited to compensation grades, qualifications, work experience, training requirements, duties, summary, and compliance codes. - Assists in the development, writing, editing, and modification of operating policies, guidelines, and procedures, as appropriate. - Ensures the accurate and timely processing and maintenance of compensation records to meet payroll deadlines. - Completes a variety of data entry functions, assisting Human Resources, the Workday team, and Talent Acquisition as needed. - Supports Vice President of Compensation & Workforce Strategy with special projects as requested. - Establishes regular check-ins with new employees at 30, 60, 90, and 120 days to support their integration and address any concerns. - Develops, maintains, and monitors turnover reports at the organizational, departmental, and managerial levels. - Partners with management to plan employee engagement initiatives, recognition programs, and events that promote a positive and inclusive workplace culture. - Conducts and analyzes retention interviews with both new and existing employees, providing insights and recommendations for improvement. - Evaluates the effectiveness of employee engagement programs using metrics. - Maintains trainings as required and requested. - Demonstrates knowledge of emergency procedures and assists in crisis situations. - Demonstrates knowledge of and complies with all agency policies and procedures. - Completes all other relevant responsibilities assigned by the supervisor. - Driving and travel may be required. Benefits - Competitive and flexible total rewards package designed to support the diverse needs of team members. - Access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. - Specific offerings are tailored to the role, employment type, and location.

• Drive patient enrollment and panel growth during physician transitions • Manage outreach strategy and patient engagement across assigned practices • Monitor conversion pacing, funnel progression, and enrollment activity • Identify opportunities to improve outreach effectiveness and patient conversion • Serve as a trusted guide for patients navigating the transition to membership care and communicate the value of the membership model with empathy, confidence, and clarity • Conduct patient outreach via phone, text, email, and in-person engagement and use effective "nurture" techniques - creating necessary touchpoints without being overbearing or pushy • Address patient questions, concerns, and overcome objections thoughtfully and professionally • Deliver a high-touch, hospitality-oriented patient experience • Work onsite within physician offices during active transitions • Build strong relationships with physicians and staff • Help create alignment, readiness, and enthusiasm within the practice • Reinforce patient messaging and transition workflows with office teams • Identify friction, communication gaps, or workflow issues quickly • Operate as an embedded field operator during practice transitions • Surface operational risks, patient feedback, and transition insights quickly • Collaborate closely with other leadership responsible for the transition • Adapt workflows and engagement strategies based on physician and office dynamics • Help ensure transitions are executed with consistency and excellence • Capture recurring patient questions, objections, and feedback • Identify opportunities to improve workflows, communication, and conversion strategy • Contribute actively to evolving Monarch’s transition playbooks and operating systems • Share learnings and best practices across the Membership Growth Lead team.

• Provide outpatient behavioral health services to persons of all ages experiencing psychological difficulties • Perform interviews with individuals and/or families to aid in identifying presenting problems • Provide individual, group, and family therapy to individuals of all ages • Maintain necessary medical records in compliance with state, federal, and agency guidelines • Assist individuals and families in meeting other psychosocial needs by referring them to appropriate outside agencies • Provide crisis assessments, stabilization, and service coordination • Maintain licensure as required by licensing board and attend educational trainings/seminars

Role Description The purpose of this role is to provide assistance and support to the budget analysts with data entry, reporting, and administrative support. - Maintain trainings as required and requested - Demonstrate knowledge of emergency procedures and assist in crisis situations - Demonstrate knowledge of and comply with all agency policies and procedures - Complete all other relevant responsibilities assigned by the supervisor - Maintain the position control process for LTSS and BH - Distribute monthly financial reports from NetSuite and the budget software to operations - Upload financials to SharePoint - Organize and gather information from the EHRs and PowerBI for budget analysts - Assist with data entry and general analysis as requested by budget analysts Qualifications - College degree preferred or in pursuit of degree - High School Diploma (Required) Requirements - Flexible schedule (15 hours/week) - Target Weekly Hours: 15 Benefits - Comprehensive, competitive benefits package - Support for full-time and part-time team members and their families - Opportunities for professional growth and development Company Description At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. We provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

Role Description The purpose of the Human Rights Committee (HRC) is to provide safeguards aimed at protecting the human and civil rights of all people supported. The HRC will review all practices that may restrict personal freedoms including, but not limited to: - Use of behavior programs - Use of medications - Violations of any rights - Use of restrictive interventions The HRC will also review cases of alleged or substantiated abuse, neglect, mistreatment, or exploitation committed by an employee and restrictive interventions of people supported. The HRC will monitor agency functions to ensure the safety and freedom of all. The HRC for Monarch shall also serve as the Intervention Advisory Committee required by APSM-95-2 in regard to the use and review of restrictive interventions. All procedures outlined below will apply to both HRC and Intervention Advisory Committee functions. What You'll Do - Review agency procedures that support NC G.S. 122C, Article 3, regulations regarding the protection of rights, incident reporting, and agency policy regarding confidentiality. - Review all medications used for or recommended for psychiatric diagnoses to support a behavioral support plan, ensuring: - Current best practices are included - The medication is for a current behavioral health diagnosis - Current, relevant data supports the need for the recommended interventions - Medical, environmental, and psychiatric causes have been ruled out - The behavior support plan contains educational strategies and positive interventions - The person supported, legal representatives, and people who know the person best have been involved in the plan’s development and have provided approval for the plan’s implementation - Review all substantiated reports of rights violations, including appeals, investigations, complaints, and incidents. - Ensure the agency maintains proactive procedures and practices to prevent the unapproved restriction of rights. - Review rights grievances brought by people served or their family members, making recommendations to the President/CEO for any needed follow-up. - Review any concerns or complaints regarding the use of restrictive interventions, making recommendations to the President/CEO for any needed follow-up. - Review incidents that result in the use of emergency restrictions, making recommendations for needed follow-up, if applicable. - Review recommendations for the use of physical restraint and the use of medication to manage behavior. - Review each incident involving alleged or substantiated abuse, neglect, mistreatment, or exploitation, ensuring proper reporting, investigation, and follow-up has occurred. - Initiate activities aimed at the promotion and protection of people’s rights, which may include: - Arranging direct contact with people served, with their permission, to discuss rights - Visiting people’s service sites and speaking with people with support if they are willing - Talking with staff of the agency - Complete all required initial and annual trainings. Qualifications - Strong understanding of human rights and civil rights protections. - Experience in behavioral health or related fields. - Ability to work collaboratively with diverse teams. - Excellent communication skills. Requirements - Commitment to the principles of dignity and respect for all individuals. - Ability to analyze and review complex information. - Willingness to engage with individuals and families in a supportive manner. Benefits - Positive and encouraging work environment. - Opportunities for professional growth. - Diversity and inclusion initiatives. Company Description Monarch is an Equal Opportunity Employer committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

• Drive member enrollment to achieve each practice’s target panel size within defined transition timelines. • Conduct outbound and inbound patient outreach via phone, text, and email to educate, address questions, and facilitate membership sign-up. • Manage and track a conversion pipeline - reporting daily and weekly on progress, call volume, conversion rates, and panel growth. • Identify and problem-solve barriers to enrollment, escalating issues and collaborating with practice and Monarch teams to keep momentum. • Serve as a trusted point of contact for patients during the transition, ensuring they feel informed, valued, and supported. • Clearly articulate how the membership model enhances access, continuity, and quality of care. • Maintain accurate documentation of all interactions in Monarch’s CRM and dashboards. • Provide white-glove support for VIP or high-complexity patients during the onboarding process. • Work closely with Monarch’s operations, marketing, and physician experience teams to coordinate outreach campaigns and communications. • Partner with the physician and practice staff to ensure seamless alignment in messaging and tone. • Surface insights from patient conversations to refine the playbook and strengthen future transition strategies.

• Drive member enrollment to achieve each practice’s target panel size within defined transition timelines. • Conduct patient outreach both virtually (phone, text, email) and in-person at the practice to educate, address questions, and facilitate membership sign-up. • Manage and track a conversion pipeline — reporting daily and weekly on progress, call volume, conversion rates, and panel growth. • Identify and problem-solve barriers to enrollment, escalating issues and collaborating with practice and Monarch teams to keep momentum. • Serve as a trusted point of contact for patients during the transition, ensuring they feel informed, valued, and supported. • Meet with patients face-to-face in the office to explain the new care model and help them understand the benefits of continued membership. • Clearly articulate how the membership model enhances access, continuity, and quality of care. • Maintain accurate documentation of all interactions in Monarch’s CRM and dashboards. • Provide white-glove support for VIP or high-complexity patients during the onboarding process. • Partner closely with the physician and practice staff onsite during transition periods to ensure consistent messaging and exceptional patient experience. • Support in-office communication and materials related to the transition (flyers, signage, patient emails, talking points). • Work with Monarch’s operations, marketing, and physician experience teams to coordinate outreach campaigns and communications. • Surface insights from patient conversations to refine the playbook and strengthen future transition strategies.

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: Required Qualifications: - Currently enrolled in a master’s program in Social Work. - Eligibility for a clinical internship through an accredited academic institution. This Opportunity: Under the supervision of a licensed clinician, the Intern will engage in direct client care, support group services, and contribute to the overall mission of the agency. This internship offers practical experience in a trauma-informed, client-centered setting and supports the intern’s academic and professional development. What You'll Do: - Provide individual therapy to a small, supervised caseload. - Co-facilitate therapeutic or psychoeducational groups. - Assist with intake assessments, treatment planning, and discharge planning as appropriate. - Complete clinical documentation in accordance with agency and ethical standards. - Attend weekly individual clinical supervision with an assigned Senior Therapist. - Participate in group supervision and/or case consultation meetings.] - Complete required agency trainings and workshops. - Attend staff meetings and clinical team meetings as assigned. - Maintain accurate, timely, and confidential records in compliance with agency, legal, and ethical guidelines. - Responsible for keeping track of internship hours and any related record-keeping for the academic institution - Participate in agency projects or initiatives as assigned (e.g., curriculum development, outreach, evaluation). - Follow all HIPAA, confidentiality, and professional conduct standards. Education We're Looking For: Currently enrolled in a master’s program in Social Work (Required) Certifications We're Looking For: Drivers License (Valid) - USA Experience We're Looking For: Schedule: Fall 2026 Internship Target Weekly Hours: 0 Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550. This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: This Opportunity: The primary responsibility of the Behavioral Health Therapist is to provide outpatient behavioral health services to persons of all ages experiencing psychological difficulties in order to help them interact appropriately and develop meaningful relationships within community. What You'll Do: • Perform interviews with individuals and/or families to aid in identifying presenting problems, assessing mental status and dangerousness, gathering relevant facts of psychosocial history, and assigning accurate diagnoses (using all five Axes of the current DSM manual) that will help determine the best intervention to help the individual and his or her family achieve stated goals. • Provide individual, group, and family therapy to individuals of all ages using person-centered philosophies and best practices in all service delivery. • Provide expertise in assessing psychiatric crises and crisis intervention while working closely with psychiatrists. • Maintain necessary medical records in compliance with state, federal, and agency guidelines. • Assist individuals and families in meeting other psychosocial needs by referring them to appropriate outside agencies (such as doctors, social services, and Christian Ministries) and providing information needed within the guidelines of confidentiality standards. • Provide crisis assessments, stabilization, and service coordination in order to de-escalate crisis and potential crisis situations in an effort to maintain lowest level of care that promotes safety. • Provide coverage or back-up for Emergency Services during clinical hours and on-call coverage after hours and on weekends as needed. • Maintain licensure as required by licensing board and attend educational trainings/seminars to remain up-to-date on current best practices. • Maintain positive working relationships within the communities served, including with individuals, families, staff, monitoring and licensing agencies, organizations, funding resources, and other human service agencies. • Be an active participant in the ongoing continuous quality improvement activities of the agency. • Demonstrate knowledge of and comply with all agency policies and procedures. • Provide clinical consultation as required or requested by other professionals within Monarch to provide ongoing professional development and to process difficult client situations that may arise. • Drive and travel to community locations, various agencies, and other outreach destinations as assigned. Education We're Looking For: Masters: Human Services (Required) Certifications We're Looking For: Licensed Clinical Mental Health Counselor (LCMHC) - State Board of Licensed Professional Counselors, Licensed Clinical Social Worker (LCSW) - State Social Work Certification and Licensure Board Experience We're Looking For: Counseling/Therapy Experience | Not Required Schedule: Monday - Friday (8:00am - 5:00pm) *This is a remote position.* Target Weekly Hours: 40 Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550. This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Transition Operations Manager is critical to Monarch’s success. They are responsible for leading the transition process end-to-end from onboarding new physicians from the moment they sign with Monarch through the successful launch of their practice. This role serves as the primary point of contact for physicians throughout the transition, ensuring that each launch is smooth, on time, and aligned with Monarch’s operational and growth goals. Transition Managers lead panel development and marketing efforts, coordinate practice setup, and manage all the moving pieces required to bring a new practice live. Success in this role requires strong relationship management, project management, and problem-solving skills. Every transition is unique and the Transition Manager must be able to adapt, prioritize effectively, and coordinate across teams to address the specific needs of each physician. Key Responsibilities - Physician Relationship Management - Serve as the primary point of contact for physicians throughout the transition process. - Build trusted relationships with physicians and guide them through each step of their practice launch. - Provide proactive communication, updates, and support to ensure physicians feel confident and informed throughout the transition. - Identify risks, challenges, or concerns early and work collaboratively to resolve them. - Transition & Launch Project Management - Own the end-to-end transition timeline from physician signing to practice go-live. - Manage the many parallel workstreams required to launch a new practice, including: - Real estate and office setup - Equipment and supplies procurement - EMR transition and technical setup - Hiring and onboarding of practice staff - Coordinate closely with cross-functional partners across operations, marketing, recruiting, IT, and finance. - Track milestones, manage dependencies, and ensure transitions remain on schedule. - Panel Development & Marketing Coordination - Lead the panel development strategy to ensure physicians meet patient growth targets ahead of launch. - Partner with marketing and sales teams to drive patient acquisition and awareness. - Monitor progress toward panel targets and adjust strategies as needed. - Cross-Functional Coordination - Act as the central hub of communication across all teams involved in a transition. - Provide regular status updates on transition progress, milestones, and risks. - Escalate issues when needed and drive resolution with appropriate stakeholders. - Problem Solving & Process Adaptation - Navigate the unique circumstances of each physician transition with creativity and flexibility. - Adjust processes, timelines, and approaches based on physician needs and operational realities. - Continuously identify opportunities to improve transition processes and physician experience. Qualifications - 5+ years of experience in operations, project management, consulting, or similar roles - Proven ability to build trusted relationships with senior stakeholders - Strong project management skills with the ability to manage multiple complex workstreams simultaneously - Exceptional organizational skills and attention to detail - Excellent written and verbal communication skills - Strong problem-solving and prioritization abilities - Experience working with physicians, healthcare practices, or healthcare operations (Preferred) - Experience launching new locations, programs, or operational initiatives (Preferred) - Experience working in fast-paced start-up environments (Preferred) Benefits - Comprehensive medical, dental, and vision insurance to support you and your family - Unlimited paid time off (PTO) so you can take the time you need to rest and recharge - Generous company holiday schedule throughout the year - 401(k) retirement plan with company matching to help you plan for the future