Title: Customer Service Rep II (Remote and Temporary) Location: United States City Remote Country United States Working time Full-time Job Description: Description & Requirements Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program. CDC INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers customer service via phone, email, or chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics. Please note, you must be available to work an 8-hour shift between the hours of 8:00am - 8:00pm EST Monday - Friday. This is a temporary position that requires you to use your own personal equipment. See below for computer equipment and internet requirements. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Customer service is the primary function. - Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy. - Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits. - Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner. - Track and document all inquiries, appointments, kits, using CRM and applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group. - Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers). - Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems. Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. - Minimum six (6) months customer service/administrative /call center experience required. - Must be able to speak and write English clearly and professionally. - Successfully complete the written assessment. - Highly effective communicator with strong ability to provide an excellent empathetic customer experience. - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills. - Experience working with a PC,MS Word and Outlook required. - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks. - Proven ability to work as a member of a team, as well as independently. - All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes. - All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure. - Previous experience with phone systems, and headset preferred. - Must be able to work from home and comply with remote working policies and requirements. - Flexibility - Required to work holidays, weekends and /or weekends to meet operational needs. - Must be able to work alternate schedules. Please Note: This position requires the use of your own personal device. Home Office Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net). - Minimum 5mpbs upload speed. - Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home internet router. - Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 (Windows 11 is preferred) or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) - Private and secure work area and adequate power source. - Must currently and permanently reside in the Continental US. - Must have a smartphone which will be required to log into Maximus systems (not used for work purposes). - Must have a Web Cam for training and occasional internal meetings. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments.

Planning, Senior Support Location: Pomona United States Job Family: Transmission & Distribution Pay: $34.33 – $51.54 Job Description: Join the Clean Energy Revolution Become a Planning, Senior Support at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll join the Metro East New Business Planning team, supporting Distribution across the Metro East region. You'll lead reporting efforts, help manage due dates, and contribute to region-wide planning initiatives while helping assign, track, and balance work across the Planning organization. This is an excellent opportunity for detail-oriented professionals who thrive in a fast-paced environment and want to make a meaningful impact. As a Planning, Senior Support, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future? Responsibilities - Supports in preparing maintenance work packages including development of work plans, defining procedures, drawings, material equipment, and post-maintenance test requirements. - Gathers data and information from meter spots and related design work. Supports the development of electrical distribution plans. - Assists in providing necessary permits, easement maps, expected construction labor and timeframes. - Collaborates with management on technology and process improvements to increase efficiency and quality. Prepares and analyzes daily work schedules to optimize equipment availability and usage and recommends appropriate modifications. - Supports specific project development activities, such as interconnection agreement negotiations, permitting and licensing, engineering design, and construction. - Helps schedule daily work assignments in a manner that optimizes crew productivity and minimizes overtime expenditures. - A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity. Minimum Qualifications - One year of experience in an analytical role. - Experience with customer service, computer software, on-line applications, office equipment, and filing systems. Preferred Qualifications - Experience working in the electric utility industry. - Experience with SAP, SharePoint and Adobe Acrobat. - Experience with MS Office Suite, including Word, Excel, Outlook and PowerPoint. - Experience with Customer Service. Additional Information - This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs. - Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! - The primary work location for this position is Pomona (Innovation Villege). - This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week. - Relocation does not apply to this position. - This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: (EEI BCAB Test - #5206). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position. About Southern California Edison The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Role Description Remote World pairs South African talent with UK-based companies — and right now, we're looking for a friendly, patient Customer Service Agent to join one of our UK client teams, working fully remote. If you genuinely enjoy helping people, can stay calm under pressure, and take satisfaction in resolving issues efficiently, this role is for you. You'll be the first point of contact for customers, making sure every interaction leaves a positive impression. - Handle inbound customer queries via phone, email, or live chat - Resolve complaints and escalate issues when necessary, following set procedures - Keep accurate records of customer interactions in the CRM system - Identify customer needs and provide clear, helpful information - Collaborate with internal teams to resolve complex queries - Meet daily service targets and maintain quality standards Qualifications - Experience in a customer service, call centre, or support role - Clear and professional communication in English (written and spoken) - Familiarity with CRM tools or ticketing systems is a plus - A calm, solutions-focused approach when dealing with difficult situations - Reliable internet connection and a dedicated home working setup Benefits - R13,000–R15,000 per month (based on experience) - 100% remote — work from anywhere in South Africa - Working hours: 11:00–19:00 SAST (09:00–17:00 UK time) - Ongoing support and training through Remote World - Long-term, stable position with a reputable UK employer Company Description

• Handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner • Acts to gain payment or arrangement of payment on behalf of the client as appropriate • Follows client-specific protocols and policies when carrying out duties • Investigates and responds to client enquiries as needed • Enters and monitors payment arrangements • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws