Role Description We are seeking a versatile and highly skilled Payment Training Manager to join our dynamic Payment Integrity team. This critical role translates Quality Control (QC) feedback and concept development insights into actionable high-impact training programs for our medical audit team to drive accuracy and reduce variance. The ideal candidate is self-motivated, thrives in a remote and fast-paced environment, and is committed to precision, compliance, productivity, and continuous learning within a high-growth organization. What You'll Do: - Translate complex clinical and coding audit concepts into structured training modules. - Partner with QC Analyst to isolate systemic auditor knowledge gaps. - Convert QC error trends into targeted, remedial education updates. - Work with Concept Developers to build training for new audit ideas. - Conduct live virtual training sessions and workshops for auditing staff. - Measure training impact by tracking post-education QC accuracy scores. - Build interactive training materials for both onboarding and continuous learning. - Provide clear, constructive, and actionable feedback to auditors to improve quality, productivity, and decision-making accuracy. - Drive adoption and effective utilization of Cohere Validate, the internal audit support tool, while providing actionable feedback and enhancement recommendations to improve functionality and audit efficiency. - Demonstrate flexibility in using integrated audit technologies, including Encoder, Grouper, and Pricer tools within the internal auditing platform. - Stay ahead of industry trends, coding changes, and payment policy updates to maintain expert-level knowledge. - Adhere to HIPAA and company policies to ensure data privacy, security, and regulatory compliance. Qualifications - 8+ years of overall experience in medical coding, claims auditing, payment integrity, or healthcare reimbursement. - Expert knowledge of CPT, HCPCS, ICD-10-CM, modifiers, medical necessity, and reimbursement methodologies. - Deep understanding of outpatient claims coding and auditing for Commercial, Marketplace, Medicare, and Medicaid lines of business. - Hands-on experience reviewing programs such as HCD, DME, SNF, HH, E&M, Surgery, ASC, Observation, ER, and Infusion claims. - Excellent written and verbal English communication skills with ability to deliver clear feedback and training. - Proficiency in instructional design tools i.e., PowerPoint, Google Slides. - Self-motivated and able to work independently in a remote environment while maintaining high performance. - Strong time management, organization, and attention to detail. - Commitment to collaboration, coaching, continuous learning, and process improvement. - Possess CCS (Certified Coding Specialist) credentials. Requirements - Nice-to-haves: - RHIA or RHIT credential. - Experience using CMS NCDs/LCDs, payer bulletins, and clinical criteria guidelines. - Prior training and education experience. - Experience in a high-growth environment with ability to adapt quickly. - Familiarity working with diverse, global teams. - Strong computer skills and experience working in Mac environments. - Experience with reporting tools, dashboards, and data-driven quality improvement initiatives. Benefits - 💻 Fully remote opportunity with about 5% travel - 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program - 📈 401K retirement plan with company match; flexible spending and health savings account - 🏝️ Flex Time Off + company holidays - 👶 Up to 14 weeks of paid parental leave - 🐶 Pet insurance Interview Process - Connect with Talent Acquisition for a Preliminary Phone Screening - Meet your Hiring Manager! - Behavioral Interview - *Subject to change

• Participate in the systems support needed on key projects and provide data-driven recommendations to leadership • Lead or assist in the execution and implementation of various Revenue Management initiatives, partnering with cross functional departments • Manage and oversee the CRS/RMS monthly cutover for new properties. Ensure successful implementation along with issue resolution. • Work with vendors to define requirements to develop product enhancements from ideation to production. • Provide Revenue Management perspective and leadership, when configuring and connecting new integrations • Work with vendors to define, implement, test, and ensure the successful operation of systems and data feeds • Prioritize and approve designs for integrations among Hyatt PrO (RMS), PMS, CRS, and S&C systems.

• Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations. • Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams. • Act as the liaison between leadership and external teams during incidents/post-incidents to provide updates and status summaries. • Own the incident response lifecycle including: - Assisting Technical Triage - Escalation - Coordination - Resolution • Ensure timely and accurate communication with internal stakeholders and leadership. • Maintain incident response documentation and operational playbooks. • Conduct analysis on incidents and identify patterns/trends for improvement in response and systems reliability. • Work in an On-Call Rotation to respond to, lead, and coordinate incidents • Drive alignment during outages involving multiple infrastructure layers. • Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions.

• Lead, mentor, and develop a team of Specialists across Hardware, Application Workflow, and Clinical IT domains for seamless integration of all solution components. • Plan and monitor resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support, mitigating risks and resolving issues. • Drive customer satisfaction by guaranteeing a smooth installation experience and effective Go-Live. • Develop and maintain installation processes, documentation, and best practices to ensure consistency and operational excellence. • Track performance metrics, analyze operational data, and implement improvement initiatives. • Partner with Sales, Project Management, Local Service, Local Application Specialists to ensure readiness and successful project outcomes. • Collaborate with other regional teams and global teams to share knowledge, share resources, align on standards, and implement new tools or technologies.