Foundever describes itself as a global leader in the customer experience (CX) industry. The company is on a mission to be the team and the solution behind the best customer experie
Director, Corporate Human Resources Business Partner
Location
EMEA
Posted
17 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Director, Corporate Human Resources Business Partner
Foundever
Role Description Reporting to the SVP, Talent & Culture, the HRBP Lead serves as the primary HR partner and single point of accountability for the Commercial, Marketing, and Transformation functions globally. This role owns the people agenda end-to-end, driving business-aligned HR delivery across all stages of the employee lifecycle. Operating within a COE-led model in close collaboration with shared services, this is a high-impact individual contributor role requiring the ability to influence senior leaders across multiple geographies and time zones. Job Responsibilities - Functional Strategy Partnership: Act as a strategic partner to functional leadership teams by co-shaping and enabling the execution of functional strategies. - Bring a people and organizational lens to strategic discussions by: - Assessing organizational capabilities, structure, and readiness. - Identifying talent-related risks and opportunities. - Advising on resource allocation, budget considerations, operating model implications, and change impact to support functional priorities. - Headcount Planning & Workforce Strategy: Drive headcount planning for assigned functions by partnering with functional leaders to: - Anticipate workforce needs. - Identify capability gaps. - Align role prioritization, timing, and workforce scenarios across annual planning cycles with functional strategies, operating models, and financial constraints. - Organizational Design: Shape and evolve organizational design efforts for assigned functions by: - Shaping structures, roles, spans and layers, and operating models in alignment with functional strategy. - Partnering with functional leaders to assess design effectiveness, clarify accountability, and drive sustainable organizational outcomes. - Talent Acquisition: Enable high-quality talent acquisition outcomes for assigned functions in partnership with the Talent Acquisition COE and functional leaders by: - Playing an active, hands-on role at critical stages to ensure clarity of role requirements. - Ensuring consistent selection decisions for key roles and alignment on hiring conditions. - Reinforcing leader accountability throughout the process and leveraging metrics and feedback to continuously improve TA effectiveness. - Supporting effective onboarding and leader assimilation from Day 1 integration through early goal setting, check-ins, and timely interventions to accelerate performance and reduce attrition risk. - Learning & Development: Partner with the Learning & Development COE and functional leaders to execute L&D and talent management priorities across assigned functions by: - Leading performance management cycles, talent reviews, succession planning, and identification of key and critical talent. - Enabling and co-delivering COE-led learning, development, and leadership initiatives. - Ensuring effective rollout, adoption, and impact, supporting development planning and future-ready capability building based on talent and performance insights. - Culture & Talent Engagement: Champion talent engagement across assigned functions in collaboration with the Talent Engagement COE and functional leaders by: - Overseeing the deployment of engagement surveys and translating insights into focused, leader-led action plans. - Enabling leaders to activate Foundever’s culture through consistent behaviors and team practices. - Promoting the fair and meaningful use of recognition programs, leveraging engagement and recognition insights to drive continuous improvement. - Total Rewards: Execute global compensation and rewards frameworks across assigned functions in partnership with the Total Rewards COE and functional leaders by: - Driving annual salary and variable pay cycles within global guidelines. - Ensuring fair, consistent, and data-driven outcomes. - Advising leaders using performance, market, and pay equity insights. - Reinforcing adherence to reward policies and supporting clear communication and understanding of compensation programs. - Employee Relations & Offboarding: Partner with local HR teams, Legal and Ethics to lead restructuring activities for assigned functions by: - Ensuring compliance with country-specific labor regulations and global policies. - Supporting effective communication and change management. - Guiding leaders through resignations and terminations, ensuring offboarding processes are completed accurately. - Supporting the management of compliance, security, and conduct cases. Qualifications - 12+ years of progressive HR experience, with at least 7 years in a senior HRBP or HR leadership role supporting C-suite or senior executive stakeholders in a global, matrixed organization. - Bachelor's degree in Human Resources, Business Administration, Psychology, Organizational Development, or a related field. - Demonstrated experience owning the end-to-end HR agenda for a business unit or corporate function. - Experience supporting global functions across multiple geographies and time zones. - Background in fast-paced, high-change, or transformation environments (BPO, tech, or professional services sectors preferred). - Fluency in English (written and spoken) is required; additional languages are a plus. - Ability and willingness to travel internationally on an occasional basis to support key business moments, stakeholder engagement, or team events. - Comfortable operating in a fully or hybrid remote environment, with the ability to maintain strong relationships and deliver impact without regular in-person interaction. Requirements - Exposure to supporting commercial, marketing, or transformation functions at a global level. - Experience leading or actively contributing to large-scale organizational redesign or restructuring initiatives. - Familiarity with workforce planning methodologies and headcount/financial planning cycles. - Track record of coaching and influencing senior leaders through significant organizational change. - Master's degree or MBA with a focus on Human Resources, Organizational Development, or Business Strategy. Location We are looking for an individual located and authorized to work within the EMEA region. Company Description Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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