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Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience.
Client Manager
Location
United States
Posted
103 days ago
Salary
$0
Seniority
Mid Level
Job Description
Client Manager
Sequoia
Who We Are: Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more. What You Get to Do: The Client Manager builds trusted relationships by developing a thorough understanding of clients’ needs, consulting with clients on their short, medium and long-term goals and partnering closely with them on executing service excellence. Advise on best practices for benefits consulting and administration to help our clients achieve their goals and objectives Manage weekly client calls and interactive project plans Facilitate and drive new client onboarding, implementations with vendors, carriers and compliance Oversee the renewal and open enrollment process for clients on an annual basis; benchmarking to industry standards, partner with clients on their future strategy, drive client decisions, manage timelines, employee communications, conduct employee education meetings (webinars, in-person presentations, etc.) Keep clients apprised of appropriate compliance, industry trends and events, including all state and federal regulatory issues Be a proactive, empathetic partner to help resolve issues with our clients and their employees Work closely with the Sequoia team on Global Benefits, 401k, Risk Management and HRIS/ Benefits administration Be an integral part of shaping, growing and scaling our Small Business practice. What You Bring: Healthcare benefits experience Multi-client experience Ability to build trust quickly and consistently with our clients and Sequoia team members Strong project management skills with the ability to multitask Ability to comfortably provide and present recommendations to executives Solutions-oriented team player who is accountable for results Detail and process-oriented thinker Excellent communication, organization, and interpersonal skills Ability to understand client needs and deliver results under tight deadlines Bachelor’s degree required Sequoia’s Culture – Our most important asset Integrity Passion for service Innovative Growth oriented Caring for others Promise-centric Focused on relationship building Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law. Compensation & Benefits Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package. Sequoia’s Candidate Privacy Policy https://www.sequoia.com/legal/candidate-privacy-policy/
Job Requirements
- 5+ years of client service experience
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Managed Care experience Strong presentation skills Excellent verbal and written communication skills Ability to work independently and as part of a team Knowledge of Microsoft Office Ability to travel up to 50% locally Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. 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Strong analytical skills and experience reviewing technical documentation and evaluating healthcare-related data (medical/pharmacy claims, electronic health record data, etc.) Working knowledge of medication coding systems (Medispan, First Data Bank), diagnosis codes, procedure codes, and other coding systems. Evidence of exceptional, clear, and concise oral and written communication skills with the ability to share technical and clinical information to a variety of audiences, including non-clinical. Expert-level ability searching and appraising peer-reviewed literature. Ability to manage multiple projects at different phases. Empathetic partnership with internal and external teammates and customers. Bias for action with ability to make decisions under ambiguous circumstances . Salary Considerations: Anticipated annual base pay range: $130,000 - $150,000 plus additional variable compensation based on performance. At Evio, we’re committed to building a competitive compensation package to honor the value our teammates bring as well as attract and retain top talent that is aligned with our culture, mission and values. Compensation includes base pay (range shown) and could include other variable compensation opportunities depending on job seniority, location, and date of hire. Evio also offers a number of attractive benefits to eligible teammates including health insurance, retirement savings, life and disability insurance, paid and unpaid time off, and other benefits to make sure Evio teammates and families are well supported. Please note that the base pay information shown is a general guideline for the job responsibilities and qualifications listed. Salary decisions are based on candidate experience, and market and business considerations. 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