CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com . Network Engineer II – Fortinet The Network Engineer II – Fortinet is responsible for 24×7 operational support and optimization of enterprise FortiGate Secure SD‑WAN within a Managed Services (MS) and Network‑as‑a‑Service (NaaS) environment. This Tier‑3 engineering role supports complex customer environments across hybrid, cloud, and global networks, requiring strong multi‑vendor networking fundamentals and the ability to support adjacent SD‑WAN platforms. The engineer directly influences customer satisfaction, service quality, incident resolution , and collaborates closely with Managed Services Security, Managed Services Network, Engineering, Presales Architecture, Product, and Service Management teams. Key Responsibilities 24×7 Operations & Tier‑3 Escalation Participate in a 24×7 on‑call rotation as a Tier‑3 escalation engineer for the Fortinet network stack, with emphasis on Fortinet Secure SD‑WAN. Troubleshoot and resolve complex issues involving: FortiGate Secure SD‑WAN control and data planes IPsec/SSL VPN, BGP, NAT, firewall policy enforcement Lead high‑severity incident response, customer communication, and root cause analysis (RCA). Serve as the technical escalation point during major outages. Fortinet Engineering & Lifecycle Management Lead and support Fortinet architectures: Fortinet SD‑WAN branch and hub designs Fortinet ZTNA, SWG, FWaaS Own the full service lifecycle: Customer onboarding Change management Platform upgrades and migrations Decommissioning Validate and enforce: Security policies Routing and segmentation strategies High availability and resiliency standards Routing, SD‑WAN & Cloud Networking Support advanced routing implementations: BGP (policy control, filtering, failover) OSPF Enable and support hybrid and cloud connectivity: AWS (VPC, Transit Gateway) Azure (vNET, vWAN, ExpressRoute) Google Cloud Platform (VPC) Ensure optimized traffic steering, SLA adherence, performance, and application visibility. Security & Zero Trust Networking Support: Zero Trust Network Access (ZTNA) Secure Web Gateway (SWG) Cloud‑delivered firewall policies (FWaaS) Integrate FortiGate/FortiSASE with: Identity providers (SAML, MFA) Remote and mobile user access models Partner with security teams to align network enforcement with enterprise security posture. Automation, Tooling & Operational Maturity Contribute to automation and standardization using: APIs, Python, Ansible, Terraform (preferred) Improve observability through: Fortinet dashboards Monitoring platforms (LogicMonitor, SNMP, API‑based telemetry) Develop and maintain: SOPs and operational runbooks Troubleshooting and escalation guides Service readiness documentation for new Prisma releases Mentor Tier‑1 and Tier‑2 engineers. Collaborate with Architecture, Product, and Service Management teams to evolve the Prisma SASE managed offering. Required Technical Skills Fortinet Stack (Core Focus) Hands‑on expertise with FortiGate Secure SD‑WAN. Strong understanding of: Cloud‑delivered security architectures SD‑WAN overlays, underlays, service insertion models Traffic steering and policy enforcement Networking Fundamentals Advanced WAN and routing expertise: BGP OSPF Strong knowledge of: High availability and redundancy design QoS and application‑aware routing NAT and firewall concepts TCP/IP and dynamic routing protocols Multi‑Vendor Networking Awareness Experience with one or more of the following: Fortinet Secure SD‑WAN Cisco SD‑WAN, Meraki Arista VeloCloud Juniper Mist / SSR Ability to translate architectures and concepts across vendors Qualifications & Experience Supervisory Responsibilities None. Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Who We Are At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matter s Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn What We Need The Sr. Network Operations Manager will report directly to the Director, Network This role support s in strengthening and optimizing the relationship between Synapse Health and its network partners This position focuses on the strategic management of the provider network, ensuring alignment with company objectives while exceptional operational efficiency This role requires advanced problem-solving, leadership, and cross-functional collaboration to continually enhance the partner experience and drive continuous improvement initiatives. What You Will Do Serve as the point of contact for Network Success Managers, effectively managing inquiries, troubleshooting challenges, and ensuring timely resolution of complex issues. Oversee and streamline the onboarding and ongoing training of Network Success Managers, ensuring seamless integration into Synapse Health's structure, systems, policies, and processes. Ensure the processes guiding the Network team are well-defined, consistent, and efficient. Collaborating cross-functionally to refine and improve workflows and address any challenges or gaps, as needed. Monitor and track team performance metrics, (e.g. case resolutions, provider satisfaction) identifying and supporting opportunities for improvement. Perform quality assurance measures to ensure all network activities comply with industry regulations and internal policies, a strong focus on quality and compliance. Work with Director, Network to develop and implement best practices, programs and tools for Network team, contributing to strategic direction and process optimization. Facilitate high-volume, Tier 2 and hospital-owned DME supplier meetings, including data analysis and training sessions, focusing on improving network performance and adoption of new tools and processes. Work with Director, Network to evaluate team structure and staffing needs. Model effective leadership and collaboration skills to foster commitment to organization goals Perform other duties as required or assigned What You Have At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include: Compensation: The base salary range for this position is $ 75,200-94,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process. What Sets Us Apart Work is a part of life , but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: Professional growth opportunities with compelling career paths Healthy work-life balance supported by flexible paid time off (PTO) Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members 401(k) savings plan with employer matching contributions Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process. Privacy Policy

Preferred Qualifications

• administration, management, and level II support of network infrastructure systems globally • develop technical relationships with key IT contacts • build and maintain business relationships with Business Unit contacts • familiarization with current KEI network environment and processes • support growth and discovery in public cloud infrastructure • identify opportunities to improve or automate existing KEI processes and systems • lead projects for Network Operations team • expand existing documentation of processes