Vista Higher Learning

• Own lead qualification for inbound and outbound prospects from first contact to sales-qualified opportunity. • Use high-volume outreach and discovery calls to understand needs and assess fit based on priorities, budget, timeline, and technology. • Identify stakeholders, clarify buying processes, and convert leads into clearly scoped sales-qualified opportunities. • Serve as an overlay resource by providing well-qualified opportunities with clear next steps and coordinating smooth handoffs through intro meetings and discovery notes. • Partner with field reps to prioritize opportunities and support targeted outreach aligned with campaign goals. • Maintain accurate, timely CRM records for activities, contacts, and opportunities in line with Sales Operations standards. • Update lead data and track qualification metrics to support accurate forecasting, reporting, and continuous improvement. • Collaborate with Marketing and Customer Success to improve lead quality, campaign effectiveness, and identify expansion opportunities. • Partner with Sales Operations to refine qualification criteria, scoring, and workflows that improve lead routing and conversion. • Build product expertise and stay current on K–5 instruction, bilingual/ESL programs, and literacy adoption cycles. • Capture market insights and use data and prospect feedback to improve messaging, scripts, and outreach strategies.

Title: Senior Technical Product Manager Location: LOCATION: Boston-Hybrid or Remote in Eastern US Time Zone Description WHO ARE YOU? You are a strategic, technically fluent specialist that focuses on how systems work together to support a business end-to-end. You are an effective communicator and product manager who easily aligns stakeholders, prioritizes well, and delivers high-impact results. WHO ARE WE? We are passionate, innovative, lifelong learners, and creative thinkers working to develop culturally authentic language learning products for K-12 schools and universities. WHAT IS THE ROLE ABOUT? As a Senior Technical Product Manager, you will be a pivotal member of our product team reporting to the Vice President of Product Management and UX Design. While internal tooling is a meaningful component of the role, your scope will extend beyond internal efficiency to also include how products and processes enable Sales, support customer acquisition and govern access across users, roles, and institutions. You will be responsible for shaping the interactions between these areas and ensuring the work is grounded in real business needs. IN THIS ROLE YOU WILL: Strategic Planning & Collaboration ● Collaborate with members of the product team, UX design, and engineering to execute the product vision and strategy. ● Research market opportunities and trends to enhance the competitiveness and profitability of the products in your ownership. ● Develop a deep understanding of user behaviors and product usage to share insight and drive improvements. ● Define, track, implement and monitor KPIs for digital products, including feature usage, customer satisfaction, and learning efficacy. ● Support oversight and management of third‐party vendors associated with the product portfolio. ● Work closely with cross-functional partners, including sales, marketing, and customer support, to ensure effective product launches and ongoing support. ● Collaborate with key stakeholders to gather feedback and insights, translating them into actionable product improvements. Product Development & Roadmap Management ● Lead and manage agile product development teams (UX design, engineering, QA), roadmaps and report on milestones and goals. ● Oversee end-to-end product development lifecycle, ensuring products meet quality standards, timelines and align with budget. ● Conduct market research, including user interviews, hypothesis-drive experiments and analysis of competitors that contribute to and drive sound product enhancements, innovations and decisions. ● Develop clear requirements for new product features/tools and provide direction to engineering for effective development. ● Apply frameworks to prioritize features based on sound estimations of business value and complexity. ● Partner with UX/UI design to implement intuitive and user-friendly designs, incorporating feedback from user research and usability testing. ● Coordinate and champion user research and visual user workflows to provide clarity of product goals. ● Analyze user data and make sound inferences to answer questions and support decision-making. ● Develop fluency in the underlying architecture, codebase and technologies of the product platform. Leadership & Team Building ● Mentor more junior Product Managers, foster a culture of collaboration, innovation, and excellence through continued learning. ● Develop impactful relationships across the organization that encourage interest in the work happening in the product space. YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE): ● Bachelor's degree in an industry-relevant field (Computer Science, Software Engineering, Business Administration, etc.) ● 5+ years of experience working in product management ● A solid background in managing cross-functional teams and launching impactful products to market. ● Demonstrated ability to articulate complex product and technical concepts clearly to executives, clients, and cross-functional teams. ● Proven track record leading SCRUM/Agile development teams and methodologies. ● Experience working with Atlassian tools (Jira, Confluence) and familiarity with visualization tools (i.e. Figma, Miro, Lucid). ● Demonstrated ability to quickly learn new technical product domains, manage multiple priorities and adapt in a fast-paced environment. ● Willingness and ability to travel to the Boston, MA office location 4-8 times a year. IDEAL IF YOU HAVE (PREFERRED SKILLS & EXPERIENCE): ● Experience in edtech or educational technology ● Experience with Jira ● Experience in education, teaching, administration, or learning a second language is a plus. ● Experience in data products, data science, human-computer interaction, or AI is a plus. LOCATION: Boston-Hybrid or Remote in Eastern US Time Zone Position requires current residence within the United States of America and within the eastern time zone. Ideal candidates will be located within proximity to our Boston, MA office location and be willing to work a Tuesday and Thursday (2-day minimum) Hybrid schedule. Relocation assistance is not available. SALARY RANGE: $125k-$155k annual This position is salaried and is eligible for an annual incentive based on employee and organizational performance. We are passionate, innovative, lifelong learners, and creative thinkers working to develop culturally authentic language learning products for K-12 schools and universities. Our benefits package includes life/health/dental/vision insurance, 401(k), educational assistance, commuter pass subsidies, generous employee referral bonuses, PTO and paid holidays. Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, and/or protected veteran status or other characteristics protected by applicable law. ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: disabilityaccommodations@vistahigherlearning.co It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Title: Sr Backend Software Engineer LOCATION: Boston-Hybrid or Remote - Eastern US Time Zone Department: Software Engineering Job Description: WHO ARE YOU? You are a high‑impact Senior Software Engineer driven by innovation and excited to apply your technical expertise in building and scaling solutions that have a positive impact. WHO ARE WE? We are passionate, innovative, lifelong learners, and creative thinkers working to develop culturally authentic language learning products for K-12 schools and universities. WHAT IS THIS ROLE ABOUT? In this Senior Software Engineer role, you will join our talented and collaborative Development team, in designing, building, and scaling backend systems while integrating AI‑powered capabilities. You will play a key role in shaping our innovative, industry‑leading language education products for the K‑12 and Higher Education markets. OUR TECHNOLOGY STACK - Languages/Frameworks: Ruby/Rails, JS, Vue - Persistence: MySQL, Postgres, Redis, ElasticSearch - Hosting: AWS  IN THIS ROLE YOU WILL: - Participate in all aspects of the Software Development Lifecycle (SDLC) - Perform tests to optimize performance - Write clean code to develop functioning web applications - Work effectively and collaborate with different team members to deliver on-time and efficient projects YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE) - Bachelor’s Degree - 7+ years of experience as a Senior Software Engineer working with Ruby, Ruby on Rails or Python + JavaScript - Demonstrated software architectural design experience, including data persistence and API design - Strong understanding of Large Language Models (LLMs), LLM APIs - Strong understanding of networking and web browser protocols - Advanced working knowledge of *nix systems, and comfort working at terminal command line. - Advanced SQL and DB schema design knowledge - Advanced working knowledge of git & GitHub - Experience collaborating with other departments/teams - Strong communication, listening and interpersonal skills to be able to actively listen to needs and respond to audience appropriately       IDEAL IF YOU HAVE or ARE (PREFERRED SKILLS & EXPERIENCE) - Backend/Full stack development and AI Tooling experience - Knowledge around LLM evaluation and MLOps practices - Experience with Sagemaker, AWS Poly, Azure Speech Service - Experience with SQL, Postgres, Redis, Elasticsearch - Experience building/deploying high-capacity applications in cloud environments, especially AWS  - A strong understanding of how to architect solutions for scalability and performance - Experience with Ruby highly preferred - Experience in ed-tech, education, language-learning or a similar industry - Familiarity with Web Content Accessibility Guidelines (WCAG) and best practices for meeting 2.1 AA compliance LOCATION: Boston-Hybrid or Remote - Eastern US Time Zone Position requires current residence within the United States of America and within the eastern time zone. Ideal candidates will be located within close proximity to our Boston office location and be willing to work a Tuesday and Thursday (2-day minimum) Hybrid schedule. Relocation assistance is not available. SALARY: $140k-$150k annual base salary range This position is salaried and is eligible for an annual incentive based on employee and organizational performance. We are passionate, innovative, lifelong learners, and creative thinkers working to develop culturally authentic language learning products for K-12 schools and universities. Our benefits package includes life/health/dental/vision insurance, 401(k), educational assistance, commuter pass subsidies, generous employee referral bonuses, PTO and paid holidays. Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, and/or protected veteran status or other characteristics protected by applicable law.

Title: Senior Backend - Full Stack Software Engineer Location: Boston, Massachusetts, United States Software Engineering Hybrid Remote Job Description: WHO ARE YOU? You bring strong backend and full stack technical expertise to your work as a Senior Software Engineer. You thrive in a collaborative, fast‑moving development environment, and are motivated to ensure your work has a positive impact. WHO ARE WE? We are passionate, innovative, lifelong learners, and creative thinkers working to develop culturally authentic language learning products for K-12 schools and universities. WHAT IS THIS ROLE ABOUT? As a Senior Software Engineer here, you will join a Development team that is focused, professional and consistently driving innovation that shapes our industry‑leading digital language education products. OUR TECHNOLOGY STACK - Languages/Frameworks: Ruby/Rails, JS, Vue - Persistence: MySQL, Postgres, Redis, ElasticSearch - Hosting: AWS  IN THIS ROLE YOU WILL: - Participate in all aspects of the Software Development Lifecycle (SDLC) - Perform tests to optimize performance - Write clean code to develop functioning web applications - Work effectively and collaborate with different team members to deliver on-time and efficient projects YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE) - Bachelor’s Degree - 7+ years of Senior level Software Engineering experience with Ruby, Ruby on Rails or Python + JavaScript - Demonstrated software architectural design experience, including data persistence and API design - Strong understanding of networking and web browser protocols - Advanced working knowledge of *nix systems, and comfort working at terminal command line. - Advanced SQL and DB schema design knowledge - Advanced working knowledge of git & GitHub - Experience collaborating with other departments/teams - Strong communication, listening and interpersonal skills to be able to actively listen to needs and respond to audience appropriately        IDEAL IF YOU HAVE or ARE (PREFERRED SKILLS & EXPERIENCE) - Experience with Sagemaker, AWS Poly, Azure Speech Service - Experience with SQL, Postgres, Redis, Elasticsearch - Experience building and deploying high-capacity applications in cloud environments, especially AWS  - A strong understanding of how to architect solutions for scalability and performance - Experience working with LLMs and AI tooling for developers - Experience with Ruby highly preferred - Experience in ed-tech, education, language-learning or a similar industry - Familiarity with Web Content Accessibility Guidelines (WCAG) and best practices for meeting 2.1 AA compliance LOCATION: Boston-Hybrid or Remote - Eastern US Time Zone Position requires current residence within the United States of America and within the eastern time zone. Ideal candidates will be located within close proximity to our Boston office location and be willing to work a Tuesday and Thursday (2-day minimum) Hybrid schedule. Relocation assistance is not available. SALARY: $140k-$150k annual base salary range This position is salaried and is eligible for an annual incentive based on employee and organizational performance. We are passionate, innovative, lifelong learners, and creative thinkers working to develop culturally authentic language learning products for K-12 schools and universities. Our benefits package includes life/health/dental/vision insurance, 401(k), educational assistance, commuter pass subsidies, generous employee referral bonuses, PTO and paid holidays. Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, and/or protected veteran status or other characteristics protected by applicable law.

Title: Software Integrations Architect LOCATION: Boston-Hybrid or Remote - Eastern US Time Zone Department: Software Engineering Job Description: WHO ARE YOU? You are a talented Software Integrations Architect that is looking to bring expertise and leadership to a growing educational technology organization. Your adaptable and flexible work style means you can easily shift from focused and independent tasks to working with team members on a project or to solve a problem. You’re an active listener that understands the importance of also being able to communicate effectively and in terms that are easy to understand. WHO ARE WE? We are passionate, innovative, lifelong learners, and creative thinkers working to develop culturally authentic language learning products for K-12 schools and universities. WHAT IS THIS ROLE ABOUT? In the hands-on role of Software Integrations Architect, you will utilize your technical expertise, leadership skills, and passion for solving complex problems to ensure the overall architecture and systems of our educational language learning technology products are designed with performance, security, extensibility and maintainability in mind. IN THIS ROLE YOU WILL: - Collaborate with senior architects, taking the lead when necessary, to design and implement scalable, maintainable, secure software solutions while ensuring alignment with overall architectural goals. - Ensure that architectural decisions follow security best practices and industry-specific compliance standards. - Work with product managers, content teams, and other engineers to gather requirements, understand educational needs, and translate them into technical solutions. - Work to optimize system performance and identify bottlenecks or areas for improvement. - Provide guidance to junior engineers and help lead technical decision-making within the team. - Assist in driving technical best practices, design principles, and development standards. - Advocate for and implement continuous improvement practices in both architecture and development workflows. - Participate in code reviews to ensure high-quality, maintainable, and consistent code. - Maintain up-to-date technical documentation related to system architecture, design decisions, and implementation details to ensure clear communication across teams. - Help identify technical issues, resolve performance bottlenecks, and troubleshoot complex problems in collaboration with engineering teams. - Stay up to date with the latest trends and technologies in software architecture and educational technology. YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE): - Bachelor’s degree minimum - 10+ years of experience in software development, software architecture or systems design role, including but not limited to, extensive hands-on experience in the following: - Designing and delivering large-scale, distributed systems or enterprise applications. - End-to-end project ownership, from architecture through deployment. - Defining architecture blueprints, technical standards, and governance models. - Assessing system performance and design for scale. - Leading design reviews, risk assessments, and technical planning sessions. - Strong communication, listening and interpersonal skills to be able to actively listen to needs and respond to audience appropriately - Strong proficiency and experience in: - Integration patterns, APIs, messaging systems, and middleware. - Software architecture patterns (e.g., microservices, event-driven, layered, serverless, etc.). - Relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Cassandra) databases. IDEAL IF YOU HAVE or ARE (PREFERRED SKILLS & EXPERIENCE): - Strong working knowledge of AI-first development tools, technologies, and approaches - AWS cloud expertise and certifications - Experience working in ed-tech, educational publishing or similar industry; Familiarity with VHL products - Demonstrated proficiency in: - System modeling tools (e.g., UML, ArchiMate) and documentation frameworks. - Utilizing security best practices for secure coding, application security, and data protection. - Deep experience building and managing systems using Ruby on Rails - DevOps and CI/CD tool experience. Ex: CodeBuild, GitHub Actions, Terraform, Docker, Kubernetes. - Master's degree Position requires current residence within the United States of America and within the eastern time zone. Ideal candidates will be located within proximity to our Boston office location and be willing to work a Tuesday and Thursday (2-day minimum) Hybrid schedule. Relocation assistance is not available. SALARY: $160k-$190k annual base salary range This position is salaried and is eligible for an annual incentive based on employee and organizational performance. We are passionate, innovative, lifelong learners, and creative thinkers working to develop culturally authentic language learning products for K-12 schools and universities. Our benefits package includes life/health/dental/vision insurance, 401(k), educational assistance, commuter pass subsidies, generous employee referral bonuses, PTO and paid holidays. Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, and/or protected veteran status or other characteristics protected by applicable law. ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email Links to OFCCP EEO POSTER & SUPPLEMENT: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Link to the Vista Higher Learning Privacy Policy, including the California Consumer Privacy Notice: https://vistahigherlearning.com/privacy-policy

• Manage and grow an assigned territory by closing business consistently to achieve sales quotas • Establish and maintain strong partnerships with key higher education professionals to develop a strong understanding of customer needs • Deliver impactful and engaging digital and live presentations that showcase how our solutions can help solve their challenges and achieve learning outcomes • Partner with sales support team members to meet customer needs • Ensure data accuracy in our CRM and other tools through consistent utilization for effective territory analysis, planning and account management

• Manage and grow an assigned territory by closing business consistently to achieve sales quotas • Establish and maintain strong partnerships with key higher education professionals to develop a strong understanding of customer needs • Deliver impactful and engaging digital and live presentations that showcase how our solutions can help solve their challenges and achieve learning outcomes • Partner with sales support team members to meet customer needs • Ensure data accuracy in our CRM and other tools through consistent utilization for effective territory analysis, planning and account management

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com . Network Engineer II – Fortinet The Network Engineer II – Fortinet is responsible for 24×7 operational support and optimization of enterprise FortiGate Secure SD‑WAN within a Managed Services (MS) and Network‑as‑a‑Service (NaaS) environment. This Tier‑3 engineering role supports complex customer environments across hybrid, cloud, and global networks, requiring strong multi‑vendor networking fundamentals and the ability to support adjacent SD‑WAN platforms. The engineer directly influences customer satisfaction, service quality, incident resolution , and collaborates closely with Managed Services Security, Managed Services Network, Engineering, Presales Architecture, Product, and Service Management teams. Key Responsibilities 24×7 Operations & Tier‑3 Escalation Participate in a 24×7 on‑call rotation as a Tier‑3 escalation engineer for the Fortinet network stack, with emphasis on Fortinet Secure SD‑WAN. Troubleshoot and resolve complex issues involving: FortiGate Secure SD‑WAN control and data planes IPsec/SSL VPN, BGP, NAT, firewall policy enforcement Lead high‑severity incident response, customer communication, and root cause analysis (RCA). Serve as the technical escalation point during major outages. Fortinet Engineering & Lifecycle Management Lead and support Fortinet architectures: Fortinet SD‑WAN branch and hub designs Fortinet ZTNA, SWG, FWaaS Own the full service lifecycle: Customer onboarding Change management Platform upgrades and migrations Decommissioning Validate and enforce: Security policies Routing and segmentation strategies High availability and resiliency standards Routing, SD‑WAN & Cloud Networking Support advanced routing implementations: BGP (policy control, filtering, failover) OSPF Enable and support hybrid and cloud connectivity: AWS (VPC, Transit Gateway) Azure (vNET, vWAN, ExpressRoute) Google Cloud Platform (VPC) Ensure optimized traffic steering, SLA adherence, performance, and application visibility. Security & Zero Trust Networking Support: Zero Trust Network Access (ZTNA) Secure Web Gateway (SWG) Cloud‑delivered firewall policies (FWaaS) Integrate FortiGate/FortiSASE with: Identity providers (SAML, MFA) Remote and mobile user access models Partner with security teams to align network enforcement with enterprise security posture. Automation, Tooling & Operational Maturity Contribute to automation and standardization using: APIs, Python, Ansible, Terraform (preferred) Improve observability through: Fortinet dashboards Monitoring platforms (LogicMonitor, SNMP, API‑based telemetry) Develop and maintain: SOPs and operational runbooks Troubleshooting and escalation guides Service readiness documentation for new Prisma releases Mentor Tier‑1 and Tier‑2 engineers. Collaborate with Architecture, Product, and Service Management teams to evolve the Prisma SASE managed offering. Required Technical Skills Fortinet Stack (Core Focus) Hands‑on expertise with FortiGate Secure SD‑WAN. Strong understanding of: Cloud‑delivered security architectures SD‑WAN overlays, underlays, service insertion models Traffic steering and policy enforcement Networking Fundamentals Advanced WAN and routing expertise: BGP OSPF Strong knowledge of: High availability and redundancy design QoS and application‑aware routing NAT and firewall concepts TCP/IP and dynamic routing protocols Multi‑Vendor Networking Awareness Experience with one or more of the following: Fortinet Secure SD‑WAN Cisco SD‑WAN, Meraki Arista VeloCloud Juniper Mist / SSR Ability to translate architectures and concepts across vendors Qualifications & Experience Supervisory Responsibilities None. Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

• Consistently achieve sales goals by winning new business/ adoptions and increasing sales within existing accounts (upselling and cross selling) within assigned territory • Develop and maintain strong understanding of VHL products, territory, market and the specific needs of customers • Successfully use consultative selling and active listening skills to win business opportunities and align product offerings with customer needs • Effectively and strategically manage and map territory, develop successful account penetration strategies and employ “smart selling” techniques • Prepare and present persuasive and targeted sales and training presentations for both print and digital programs • Strategically establish and maintain strong relationships with educators, administrators, current and potential customers • Participate in national sales meetings, networking events, conferences and on-site team meetings • Proactively identifies and follows up on new business opportunities as well as routinely follows up with customers to ensure that issues are satisfactorily resolved • Effectively collaborates with internal team members and stakeholders including Sales, Development and Marketing • Uncovers and attends networking and sponsorship events to increase contacts and build brand awareness. • Collaborate with Contracts and Proposals team