Role Description We have proudly served working-class families since 1951, offering life, accident, and supplemental health products to protect members of labor unions, credit unions, associations, and their families. We’re seeking dedicated representatives to build long-term client relationships from the comfort of home via Zoom virtual consultations. - Conduct Remote Client Consultations: - Meet with clients virtually to understand their financial goals, explain policy features, coverage options, and premium costs. - Provide Customer Service: - Support policyholders with inquiries, policy updates, and claims processing. - Foster Relationship Building: - Maintain ongoing communication with clients to review needs, update policies, and address life changes. - Uphold Compliance & Documentation: - Follow industry regulations and company policies, keeping accurate client records. Qualifications - Excellent communication skills - Basic computer proficiency - Strong work ethic - Outgoing, energetic, and personable - Effective time management - Leadership or management experience a plus Benefits - 100% Work from Home - Paid weekly, with suggested schedules for success - Bonuses and structured contracts - Health Insurance Reimbursement - Life Insurance - Flexible Schedule & Retirement Plan - Lifetime Renewals - All interviews conducted via Zoom. Company Description

• Provide 5-star customer service across all communication channels (several) • Respond promptly to guest inquiries and manage reservation modifications • Send same-day check-in instructions following company protocols • Review guest questionnaires and ensure reservation details are accurate • Vet all guests and maintain updated tracking spreadsheets • Monitor Lock systems and assist with codes • Keep listings updated and ensure accuracy across platforms (including Zillow) • Manage guest reviews and escalate 3-star or lower reviews with detailed reporting • Coordinate with housekeeping and property care teams to resolve guest issues • Communicate reservation date changes to Rental Guardian • Maintain accurate calendars, blocks, and cancellations • Monitor Slack channels and update tasks on Monday/Breezeway • Ensure maintenance requests are properly communicated and tracked • Perform daily operational tasks such as trash reminders and departure review adjustments • Support special projects and additional team requests as needed

Role Description We are seeking a proactive and tech-savvy individual to join our team as a Warranty Specialist. - Review and analyze submitted claims, particularly complex claims, to identify additional revenue opportunities for customers. - Determine additional information needed from customers and assess if it is sufficient for maximum payment on claims. - Utilize proprietary software to accurately and efficiently review, validate, and process warranty claims. - Conduct thorough analyses of warranty claims, including labor operations, warranty terms, and customer details. - Communicate with customers and stakeholders to gather necessary information and resolve warranty claim issues. - Document all warranty claim activities, ensuring compliance with company and OEM policies. - Ensure accuracy and make corrections to warranty claims. - Maintain customer's warranty receivables schedule and communicate adjustments with appropriate parties. - Collaborate with cross-functional teams to address warranty claim trends and drive process improvements. - Provide timely and professional responses to customer inquiries regarding warranty claims. - Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations. - Maintain training and certification(s). - Assist in the development of training materials for warranty claim processing procedures. - Participate in team meetings, share best practices, and support colleagues as needed. - Perform other relevant duties as assigned. Qualifications - Minimum of 3 years of automotive warranty specialist experience, preferably with high-volume dealerships or warranty processing companies. - Excellent attention to detail and analytical skills. - Strong technical aptitude and proficiency in Google Workspace, Jira, and proprietary software. - Exceptional organizational and time management skills. - Self-motivated and proactive, with the ability to work independently in a remote environment. - Effective communication skills, both verbal and written. - Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload. Requirements - Completion of the Culture Index survey as part of the evaluation process. Benefits - 100% Remote opportunity. - Competitive salary + bonus + home office stipend. - Free employee health insurance. - 401K with employer match. - 10 days of Paid Time Off per year. - Recognition of 10 major holidays per year. - Monthly stipend of $100 for home workspace expenses. - Commission payments for introducing new automotive dealerships and Warranty Specialists.

Role Description The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position. - Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. - Coordinates claims electronically and via telephone. - Handles eligibility inquiries and all lines of business. - Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality. - Ensures first call resolution through problem solving and effective call/email/chat handling. - Meets demands for privacy, confidentiality, precision. - Documents all customer information, communications in Customer Relationship Management (CRM) system. - Maintains a working knowledge of our clients’ requirements using a Knowledge Base. - Provides mentoring, training, and development to other CSRs as needed. Qualifications - 2+ years of college preferred. - 2+ years of contact center experience preferred. - High school diploma or equivalent required. - 18 years of age or older. - Time management skills and the ability to work independently are essential for this role. - Excellent organizational, written and oral communication skills. - Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer. - Customer service oriented (empathetic, responsive, patient, and conscientious). - Must have experience with maneuvering electronic data between various environments. - College degree preferred. Requirements - This position requires full, flexible availability, although will generally be M-F 8-5. Company Description