Role Description - Responder prontamente às sessões de interpretação em vídeo e áudio, conduzindo-as de maneira amigável e profissional; - Apresente os conceitos e significados corretos de acordo com os padrões de interpretação estabelecidos, evitando omissões ou acréscimos; - Fale com clareza em ambos os idiomas, sempre usando pronúncia correta, títulos e expressões de cortesia; - Mantenha uma postura calma e profissional durante as sessões de RPG por vídeo e áudio em todos os momentos; - Aja com imparcialidade e discernimento durante as sessões de interpretação, sejam elas de qualquer segmento ou situação, sem demonstrar julgamentos ou preconceitos; - Siga as instruções do cliente, de acordo com os padrões estabelecidos e sua terminologia, para garantir que as expectativas sejam atendidas. Turnos: Vários turnos Horário: 6 dias de trabalho com 1 dia de folga alternado | 06:20 Modalidade: Trabalho remoto | Local de trabalho: Em casa Qualifications - Experiência desejável em áreas relacionadas à língua inglesa, como ensino, avaliação linguística, tradução ou interpretação; - Idade mínima de 18 anos; - Inglês nativo ou fluente (obrigatório) + Português nativo; - Residir em São Paulo/SP ou Rio Grande do Norte (Natal); - Internet com velocidade mínima de download de 15 Mbps e upload de 3 Mbps (verificada por meio de teste de velocidade); - O serviço de internet deve ser cabeado (cabo ou fibra óptica), internet via satélite não é permitida; - Concluir o ensino médio. Benefits - Oportunidades de crescimento na carreira; - Programa de idiomas: Disponível para todos os funcionários; - Promoções internas: Incentivamos o crescimento interno! - Plano de Carreira JUMP: Dê o próximo passo em apenas 3 meses; - Parcerias Acadêmicas: Aproveite descontos de até 50% nas mensalidades para apoiar sua formação profissional contínua; - Participação nos Lucros (PLR): Reconhecemos e recompensamos o seu desempenho; - Vales-refeição, vales-alimentação e vales-combustível; - Cartão Bullla: Adiantamento salarial e empréstimos para folha de pagamento; - Seguro de Vida e Auxílio Funeral: Tranquilidade para você e sua família; - TotalPass: Bem-estar e acesso a uma rede de academias; - Plano de saúde com cobertura para dependentes: Nós cuidamos de quem você ama; - Auxílio-creche: Disponível para crianças de até 5 anos, com apoio aos pais; - Programa de Bem-Estar: Promovendo o bem-estar físico, mental, social e financeiro; - Posição inclusiva: Aberta a pessoas com deficiência (PCD). Informamos que nosso processo seletivo consiste em várias etapas, realizadas de forma independente. Ao longo do processo, você poderá ser convidado(a) a participar de atividades adicionais, dependendo do andamento da triagem. Lembre-se de que a participação em todas as etapas não garante uma oferta de emprego. Seu desempenho será avaliado pelo recrutador somente após a conclusão de todo o ciclo de avaliação. Agradecemos seu interesse e desejamos boa sorte! #LI-Remote

• Attend and participate in all team meetings • Perform Quality Control audits on each staff member monthly • Monitor the pipeline and identify any gaps in our review • Review foreclosure sale date report and ensure all files with FC sale dates are addressed • Ensure daily reports are pulled and available to management • Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys • Assist with new hire training, including audit of all files during initial training period • Able to train and underwrite to all investor guidelines • Able to react to change productively and handle other essential tasks as assigned • All other duties as assigned

Role Description Reporting to the VP of Customer Support, the Customer Support Specialist role will be responsible for interacting with customers and executing a range of external and internal requests. As the first point of contact for customers through our multiple channels of communication (live chat, email, and phone), you will be helping customers solve their problems and navigate our software. You will also regularly train new customers as well as existing ones to ensure that they are getting the most out of our software. Please note: Interviews and onboarding for this position will be in EST (UTC -5), and after onboarding you will switch to business hours appropriate to your time zone. - Act as a first point of contact for all day-to-day questions received via Alt Legal's support email, live chat, and phone line. - Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer's satisfaction in a timely and careful manner. - Escalate system-wide issues to the product team and ensure issues are communicated to relevant internal teams. - Look for commonalities in client questions and proactively provide input to the Customer Success and Product Teams to enhance training materials and documentation, as well as to enhance the product. - Provide platform training to key stakeholders and end-users, connecting the value of Alt Legal to client initiatives. - Work directly with clients advising them on how to best leverage Alt Legal in coordination with the relevant Customer Success Manager. - Work to understand key client use cases and attributes in order to provide context-driven responses and training. - Provide exceptional service to clients in order to help support the Customer Success team's goals of reduced customer churn, revenue expansion, opportunity identification, and higher client product adoption, satisfaction, and overall account health. - Stay current with system changes and updates. - Act as the client advocate, working cross-departmentally with internal teams to successfully resolve client concerns and questions. Qualifications - 4+ years experience in client-facing role, involving support of SaaS or professional web-based solutions - 2+ years Work-from-Home Experience - Fluent in English - Strong, reliable internet connection - Intellectual property experience preferred, but not required - Intermediate knowledge of MS Office and Google programs, particularly Excel and Google Sheets - Ability to recognize gaps in their own knowledge and seek instruction - Keen attention to detail - Strong written and verbal communication skills - Ability to manage multiple and sometimes conflicting priorities - Ability to think on your feet and switch gears easily - Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail - Superb personal organizational skills to ensure all client commitments are met - Ability to empathize with and advocate for our customers - Ability to quickly learn new concepts and teach others - Strong interest in technology - Excellent problem-solving skills - Good sense of humor Benefits - Collaborative and challenging work environment - Opportunity to be part of a growing company - Flexible vacation - Remote work options - Healthcare coverage - Opportunity to determine your own growth path - Equipment provided Company Description Alt Legal is a fast-growing SaaS-based legal technology company based in New York focused on making trademark professionals' lives easier. Our intuitive and automated software helps IP professionals create, maintain, and analyze trademarks and other IP assets. Leading law firms and Fortune 100 companies trust our software to manage hundreds of thousands of filings daily. We are a diverse and multi-talented virtual team. We thrive in a collaborative, open, positive environment, and we care about our mission, customers, prospects, each other, and the broader community. We are committed to ensuring that everyone on the team can grow by being around equally exceptional and kind people. Alt Legal is a customer-centric organization that prides itself on our customer support and responsiveness.

Role Description This role is responsible for delivering end-to-end client support, combining high-quality customer service with platform training and implementation guidance. Serving as a primary point of contact, this individual supports clients through onboarding, ongoing use, and issue resolution to ensure a successful experience with the platform. The specialist collaborates cross-functionally to address escalations, documents all interactions and progress within the system, and helps drive client adoption and satisfaction. Success in this role requires strong communication skills, the ability to manage multiple priorities, and a proactive, solutions-oriented approach to both support and client enablement. Responsibilities Include: - Handling inbound and outbound communications (phone, email, and support requests) - Support client onboarding and implementation by conducting training sessions, guiding clients through platform setup and configuration, and ensuring alignment with best practices. - Troubleshooting platform-related issues, and providing clear, timely resolutions. Qualifications - 1-3+ Year of experience in a Customer Support role - Customer service and communication skills including business writing - Software and environment trouble-shooting and diagnostic skills - Solid understanding of basic computer functions and ability to teach/train users - Experience supporting Software As A Service preferred (Not Required) - Strong oral and written communications skills - Excellent organizational, problem solving and communications skills - The ability to work independently and balance multiple priorities - Team player, resourceful, flexible Preferred Skills - Previous professional customer and/or technical support experience - Previous Paychex Flex experience preferred (Not Required) Education and Experience - An Associate's or Bachelor's degree in Communications, Business Administration, or similar course of study is preferred (Not Required) Remote Position This is a remote position and will require working from home.