WarrCloud Inc.

Role Description We are seeking a proactive and tech-savvy individual to join our team as a Warranty Specialist. - Review and analyze submitted claims, particularly complex claims, to identify additional revenue opportunities for customers. - Determine additional information needed from customers and assess if it is sufficient for maximum payment on claims. - Utilize proprietary software to accurately and efficiently review, validate, and process warranty claims. - Conduct thorough analyses of warranty claims, including labor operations, warranty terms, and customer details. - Communicate with customers and stakeholders to gather necessary information and resolve warranty claim issues. - Document all warranty claim activities, ensuring compliance with company and OEM policies. - Ensure accuracy and make corrections to warranty claims. - Maintain customer's warranty receivables schedule and communicate adjustments with appropriate parties. - Collaborate with cross-functional teams to address warranty claim trends and drive process improvements. - Provide timely and professional responses to customer inquiries regarding warranty claims. - Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations. - Maintain training and certification(s). - Assist in the development of training materials for warranty claim processing procedures. - Participate in team meetings, share best practices, and support colleagues as needed. - Perform other relevant duties as assigned. Qualifications - Minimum of 3 years of automotive warranty specialist experience, preferably with high-volume dealerships or warranty processing companies. - Excellent attention to detail and analytical skills. - Strong technical aptitude and proficiency in Google Workspace, Jira, and proprietary software. - Exceptional organizational and time management skills. - Self-motivated and proactive, with the ability to work independently in a remote environment. - Effective communication skills, both verbal and written. - Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload. Requirements - Completion of the Culture Index survey as part of the evaluation process. Benefits - 100% Remote opportunity. - Competitive salary + bonus + home office stipend. - Free employee health insurance. - 401K with employer match. - 10 days of Paid Time Off per year. - Recognition of 10 major holidays per year. - Monthly stipend of $100 for home workspace expenses. - Commission payments for introducing new automotive dealerships and Warranty Specialists.

• Exceeding Revenue Targets: Consistently beat monthly revenue targets and exceed opportunity pipeline goals. • Pipeline Management: Own and actively manage the opportunity pipeline, tracking all 30-60-90-day pipeline activities and utilizing our CRM to drive strategy and success. • Business Development: Pursue leads generated from marketing campaigns and the company website. • Sales Execution: Drive the adoption of WarrCloud’s industry-changing solutions by hosting online meetings and conducting professional, in-dealership presentations. • Market Presence: Attend trade shows, conferences, and 20 Group Meetings as necessary to promote the WarrCloud story. • Travel Expectation: Up to 50% travel.

• Using experience and knowledge, review and analyze submitted claims (particularly with respect to complex claims) to consider whether additional revenue opportunities exist for the customer. • Determine additional information to obtain from the customer, review additional information provided, and determine if the additional information obtained is sufficient or if further clarification or details are advisable to obtain from the dealership in order to achieve maximum payment on the claim for the dealership. • Utilize proprietary software to review, validate, and process warranty claims accurately and efficiently. • Conduct a thorough analysis of warranty claims, including reviewing labor operations, warranty terms, customer details, and paying technicians accordingly. • Communicate with customers and other relevant stakeholders to gather necessary information and resolve warranty claim issues. • Document all warranty claim activities, including approvals, rejections, and resolutions, ensuring compliance with company and OEM policies and procedures. • Ensure accuracy and make corrections to warranty claims. • Schedule hygiene: Maintain customer's warranty receivables schedule, ensure all items have been reconciled with the OEM, and communicate adjustments with appropriate parties. • Collaborate with cross-functional teams, including customer success, technical support, product, and development, to address warranty claim trends and drive process improvements. • Provide timely and professional responses to customer inquiries regarding warranty claims status, eligibility, and resolution. • Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations to provide accurate information and support to customers and internal teams. • Maintain training and certification(s). • Assist in the development and implementation of training materials and documentation for warranty claim processing procedures. • Contribute to the overall success of the warranty administration team by participating in team meetings, sharing best practices, and supporting colleagues as needed. • Perform other relevant duties as assigned.