• Provide 5-star customer service across all communication channels (several) • Respond promptly to guest inquiries and manage reservation modifications • Send same-day check-in instructions following company protocols • Review guest questionnaires and ensure reservation details are accurate • Vet all guests and maintain updated tracking spreadsheets • Monitor Lock systems and assist with codes • Keep listings updated and ensure accuracy across platforms (including Zillow) • Manage guest reviews and escalate 3-star or lower reviews with detailed reporting • Coordinate with housekeeping and property care teams to resolve guest issues • Communicate reservation date changes to Rental Guardian • Maintain accurate calendars, blocks, and cancellations • Monitor Slack channels and update tasks on Monday/Breezeway • Ensure maintenance requests are properly communicated and tracked • Perform daily operational tasks such as trash reminders and departure review adjustments • Support special projects and additional team requests as needed

Role Description We are seeking a proactive and tech-savvy individual to join our team as a Warranty Specialist. - Review and analyze submitted claims, particularly complex claims, to identify additional revenue opportunities for customers. - Determine additional information needed from customers and assess if it is sufficient for maximum payment on claims. - Utilize proprietary software to accurately and efficiently review, validate, and process warranty claims. - Conduct thorough analyses of warranty claims, including labor operations, warranty terms, and customer details. - Communicate with customers and stakeholders to gather necessary information and resolve warranty claim issues. - Document all warranty claim activities, ensuring compliance with company and OEM policies. - Ensure accuracy and make corrections to warranty claims. - Maintain customer's warranty receivables schedule and communicate adjustments with appropriate parties. - Collaborate with cross-functional teams to address warranty claim trends and drive process improvements. - Provide timely and professional responses to customer inquiries regarding warranty claims. - Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations. - Maintain training and certification(s). - Assist in the development of training materials for warranty claim processing procedures. - Participate in team meetings, share best practices, and support colleagues as needed. - Perform other relevant duties as assigned. Qualifications - Minimum of 3 years of automotive warranty specialist experience, preferably with high-volume dealerships or warranty processing companies. - Excellent attention to detail and analytical skills. - Strong technical aptitude and proficiency in Google Workspace, Jira, and proprietary software. - Exceptional organizational and time management skills. - Self-motivated and proactive, with the ability to work independently in a remote environment. - Effective communication skills, both verbal and written. - Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload. Requirements - Completion of the Culture Index survey as part of the evaluation process. Benefits - 100% Remote opportunity. - Competitive salary + bonus + home office stipend. - Free employee health insurance. - 401K with employer match. - 10 days of Paid Time Off per year. - Recognition of 10 major holidays per year. - Monthly stipend of $100 for home workspace expenses. - Commission payments for introducing new automotive dealerships and Warranty Specialists.

Role Description The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position. - Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. - Coordinates claims electronically and via telephone. - Handles eligibility inquiries and all lines of business. - Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality. - Ensures first call resolution through problem solving and effective call/email/chat handling. - Meets demands for privacy, confidentiality, precision. - Documents all customer information, communications in Customer Relationship Management (CRM) system. - Maintains a working knowledge of our clients’ requirements using a Knowledge Base. - Provides mentoring, training, and development to other CSRs as needed. Qualifications - 2+ years of college preferred. - 2+ years of contact center experience preferred. - High school diploma or equivalent required. - 18 years of age or older. - Time management skills and the ability to work independently are essential for this role. - Excellent organizational, written and oral communication skills. - Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer. - Customer service oriented (empathetic, responsive, patient, and conscientious). - Must have experience with maneuvering electronic data between various environments. - College degree preferred. Requirements - This position requires full, flexible availability, although will generally be M-F 8-5. Company Description

Role Description - Responder prontamente às sessões de interpretação em vídeo e áudio, conduzindo-as de maneira amigável e profissional; - Apresente os conceitos e significados corretos de acordo com os padrões de interpretação estabelecidos, evitando omissões ou acréscimos; - Fale com clareza em ambos os idiomas, sempre usando pronúncia correta, títulos e expressões de cortesia; - Mantenha uma postura calma e profissional durante as sessões de RPG por vídeo e áudio em todos os momentos; - Aja com imparcialidade e discernimento durante as sessões de interpretação, sejam elas de qualquer segmento ou situação, sem demonstrar julgamentos ou preconceitos; - Siga as instruções do cliente, de acordo com os padrões estabelecidos e sua terminologia, para garantir que as expectativas sejam atendidas. Turnos: Vários turnos Horário: 6 dias de trabalho com 1 dia de folga alternado | 06:20 Modalidade: Trabalho remoto | Local de trabalho: Em casa Qualifications - Experiência desejável em áreas relacionadas à língua inglesa, como ensino, avaliação linguística, tradução ou interpretação; - Idade mínima de 18 anos; - Inglês nativo ou fluente (obrigatório) + Português nativo; - Residir em São Paulo/SP ou Rio Grande do Norte (Natal); - Internet com velocidade mínima de download de 15 Mbps e upload de 3 Mbps (verificada por meio de teste de velocidade); - O serviço de internet deve ser cabeado (cabo ou fibra óptica), internet via satélite não é permitida; - Concluir o ensino médio. Benefits - Oportunidades de crescimento na carreira; - Programa de idiomas: Disponível para todos os funcionários; - Promoções internas: Incentivamos o crescimento interno! - Plano de Carreira JUMP: Dê o próximo passo em apenas 3 meses; - Parcerias Acadêmicas: Aproveite descontos de até 50% nas mensalidades para apoiar sua formação profissional contínua; - Participação nos Lucros (PLR): Reconhecemos e recompensamos o seu desempenho; - Vales-refeição, vales-alimentação e vales-combustível; - Cartão Bullla: Adiantamento salarial e empréstimos para folha de pagamento; - Seguro de Vida e Auxílio Funeral: Tranquilidade para você e sua família; - TotalPass: Bem-estar e acesso a uma rede de academias; - Plano de saúde com cobertura para dependentes: Nós cuidamos de quem você ama; - Auxílio-creche: Disponível para crianças de até 5 anos, com apoio aos pais; - Programa de Bem-Estar: Promovendo o bem-estar físico, mental, social e financeiro; - Posição inclusiva: Aberta a pessoas com deficiência (PCD). Informamos que nosso processo seletivo consiste em várias etapas, realizadas de forma independente. Ao longo do processo, você poderá ser convidado(a) a participar de atividades adicionais, dependendo do andamento da triagem. Lembre-se de que a participação em todas as etapas não garante uma oferta de emprego. Seu desempenho será avaliado pelo recrutador somente após a conclusão de todo o ciclo de avaliação. Agradecemos seu interesse e desejamos boa sorte! #LI-Remote