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Role Description We currently have an exciting opportunity for a talented and proven Claims Technician to join our newly established Subsidence team. This is a home-based role. The opportunity: - Reporting to the Subsidence Lead and working closely with colleagues, you will be an active member of a team project managing a portfolio of subsidence losses from notification to conclusion. - You will provide effective support to Adjusters, as well as managing aspects of the claim process yourself, and ensuring timely progression of cases along with superior service. Qualifications - An understanding of subsidence and subsidence claims handling is desired, although not essential with willingness to develop knowledge. - You must have previous claims handling experience including caseload management. - You will be, or be willing to become, CILA/CII qualified. - Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output. - Good working knowledge of Word and Excel. - Excellent interpersonal and communication skills, being able to communicate in a clear, concise, structured and empathic manner. - Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties. - Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands. - Thrive in a busy customer focused working environment. - Be driven to meet and exceed targets. - Flexible with regards to travel which may be required as and when. Requirements - Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging. - Working closely with Adjusters to assist with investigation and validation enquiries. - Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion. - Self-managing aspects of the claim process assigned to yourself in a timely fashion. - Overseeing Adjuster caseloads when necessary during periods of leave. - Being a focal point or lead contact for stakeholders where needed, and providing support, assistance and information. - Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a coordinator where needed for interested parties. - Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales. - Ensuring time reporting and billing is compliant with internal standards processing and systems. - Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports. - Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security. - Account management support where required. - Incoming telephone calls / resolve queries. - Invoicing. - Other ad hoc work as required. Benefits - Compensation: Competitive salary and performance-related incentives. - Development: Access to technical training, global knowledge-sharing, and career growth opportunities. - Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable). - Global Exposure: Opportunity to work with colleagues and clients across different countries. - Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Role Description We currently have an exciting opportunity for an adjuster to join our Major Loss Team. Reporting to the Regional Head of Major Loss you will be responsible for handling a broad portfolio of claims, from investigation to settlement, ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security. Key Accountabilities - Investigating, negotiating and agreeing settlement of claims in a professional manner - Liaising with insured, insurers and brokers to achieve professional and timely conclusion of claims - Completing on site investigations and damage surveys for claims - Producing reports in compliance with professional standards and internal guidelines in accordance with agreed timescales - Actively contribute towards McLarens’ business development programme - Network, identify and facilitate opportunities for business growth - Undertaking projects and other ad hoc work as required Qualifications - CILA qualified (or progressing well) - Other industry qualifications being a distinct advantage - Proven experience in the property loss adjusting sector - Demonstrable focus on quality, communication, technical and organisational skills - Capability in negotiation, decision making and problem-solving - Strong stakeholder management - Ability to develop strong relationships both internally and externally - Proven, positive reputation in the Broker and Insurer market would be advantageous Requirements - Travel will be required due to the geographic coverage of the role Benefits - Competitive salary and performance-related incentives - Access to technical training, global knowledge-sharing, and career growth opportunities - Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable) - Opportunity to work with colleagues and clients across different countries - A collaborative environment where your voice and contribution are valued

Role Description We currently have exciting opportunities for talented and proven Commercial Property Adjuster to join our expanding teams. These roles will be home based in/around the London region. Reporting to the Executive Manager you will be responsible for handling a broad portfolio of commercial claims, from investigation to settlement, ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security. Key Accountabilities - Investigating, negotiating and agreeing settlement of claims in a professional manner. - Liaising with insured, insurers and brokers to achieve professional and timely conclusion of claims. - Completing on site investigations and damage surveys for claims. - Producing reports in compliance with professional standards and internal guidelines in accordance with agreed timescales. - Actively contribute towards McLarens’ business development programme. - Network, identify and facilitate opportunities for business growth. - Undertaking projects and other ad hoc work as required. Qualifications - Successful candidates must hold or ideally be working towards professional qualifications. - Experience in the commercial loss adjusting sector, or in allied professions. - Demonstrated focus on quality, communication and organisational skills. - Proven capability in negotiation, decision making, and problem-solving. - Strong stakeholder management skills. - Ability to develop strong relationships both internally and externally. - A proven, positive reputation in the Broker and Insurer market would be advantageous. Requirements - Due to the geographic coverage of the role, travel will be required. Benefits - Compensation: Competitive salary and performance-related incentives. - Development: Access to technical training, global knowledge-sharing, and career growth opportunities. - Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable). - Global Exposure: Opportunity to work with colleagues and clients across different countries. - Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Role Description We are seeking an adaptable and proactive HR Generalist to join our Human Resources department. This role is ideal for someone who enjoys building strong relationships, handling a broad range of HR responsibilities, and supporting a positive employee experience. The right candidate will be self-driven, detail-oriented, and comfortable working independently in a fast-paced environment. Key Responsibilities - Onboarding and Offboarding - Coordinate the onboarding process for new hires, including orientation and required documentation. - Facilitate exit interviews and manage the offboarding process. - Compliance and HR Operations - Ensure HR policies and procedures are aligned with applicable federal, state, and local labor laws (FMLA, ADA, EEO). - Maintain accurate employee records, personnel files, and HRIS data. - Support routine HR audits and help improve internal HR processes. - Performance Management - Assist managers with performance reviews, goal setting, and employee relations matters. - Support disciplinary actions and documentation as needed. - HRIS Administration - Maintain accurate, confidential, and up-to-date employee data in the HRIS system. - Support HR reporting and data updates as required. - Culture and Engagement - Help coordinate employee engagement initiatives, wellness activities, and company events. - Contribute to a positive and supportive workplace culture. Qualifications - Bachelor’s degree in Human Resources, Business Administration, or a related field. - 3–5+ years of progressive experience in an HR Generalist or similar role. - Strong understanding of employment laws and HR best practices. - Experience with HRIS platforms such as ADP, BambooHR, or Workday. - Proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint. - Excellent verbal and written communication skills. - Strong interpersonal, problem-solving, and conflict-resolution abilities. - High level of discretion and confidentiality. Preferred Qualifications - SHRM-CP or PHR certification. - Experience working in a fast-paced or high-growth environment. Benefits - Our Company is committed to fostering a diverse, inclusive, and equitable workplace. - We proudly provide equal employment opportunities to all applicants and employees, regardless of race, color, sex, sexual orientation, gender identity or expression, genetic information, religion, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. - We strictly prohibit discrimination and harassment of any kind based on these protected categories, ensuring a respectful and supportive environment for everyone.

Role Description The Customer Service Representative II (Phones, Bilingual Portuguese/English) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position. - Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. - Coordinates claims electronically and via telephone both in English and Portuguese. - Handles eligibility inquiries both in English and Portuguese and all lines of business. - Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality. - Ensures first call resolution through problem solving and effective call/email/chat handling. - Meets demands for privacy, confidentiality, precision. - Documents all customer information, communications in Customer Relationship Management (CRM) system. - Maintains a working knowledge of our clients’ requirements using a Knowledge Base. - Provides mentoring, training, and development to other CSRs as needed. Qualifications - 2+ years of college preferred. - 2+ years of contact center experience preferred. - High school diploma or equivalent required. - 18 years of age or older. - Time management skills and the ability to work independently are essential for this role. - Excellent organizational, written and oral communication skills both in English and Portuguese. - Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer. - Customer service oriented (empathetic, responsive, patient, and conscientious). - Must have experience with maneuvering electronic data between various environments. - College degree preferred. Requirements - This position has no supervisor responsibility. - This position requires full, flexible availability, although will generally be M-F 8-5. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role Description The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position. The successful candidate will demonstrate fluency in speaking, reading, writing, and listening in both Haitian Creole and English. - Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. - Coordinates claims electronically and via telephone. - Handles eligibility inquiries and all lines of business in both English and Haitian Creole. - Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality. - Ensures first call resolution through problem solving and effective call/email/chat handling. - Meets demands for privacy, confidentiality, precision. - Documents all customer information, communications in Customer Relationship Management (CRM) system. - Maintains a working knowledge of our clients’ requirements using a Knowledge Base. - Provides mentoring, training, and development to other CSRs as needed. Qualifications - 2+ years of college preferred. - 2+ years of contact center experience preferred. - High school diploma or equivalent required. - 18 years of age or older. - Time management skills and the ability to work independently are essential for this role. - Excellent organizational, written and oral communication skills in both Haitian Creole and English. - Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer. - Customer service oriented (empathetic, responsive, patient, and conscientious). - Must have experience with maneuvering electronic data between various environments. - College degree preferred. Requirements - This position has no supervisor responsibility. - This position requires full, flexible availability, although will generally be M-F 8-5. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Purpose We are seeking a highly skilled and experienced Global Third Party Claims Handler to oversee the technical handling of claims across multiple jurisdictions and regions. This position requires a strong background in handling multi-line claims, including First Party Auto and General Liability. The ideal candidate will bring high level claims expertise, be highly analytical, and possess strong leadership and communication skills to ensure optimal claim handling and settlement in line with the company’s global policies, procedures, and strategic objectives. The role will involve providing technical oversight to third parties, delegating authority referrals, and guiding the claims team through complex cases, while supporting the implementation of the company's business plan. Key Accountabilities - Global Claims Oversight: Manage and provide technical expertise for third-party claims across global markets, covering multiple lines of business, including Auto and Liability. Ensure claims are processed efficiently, accurately, and in compliance with both local and national regulations. - Strategic Large Loss Management: Identify and manage large or complex claims across the United States, including coordinating large loss registers and collaborating with internal teams to define strategy, reserve management, and next steps. Ensure large claims are handled efficiently and with cost containment strategies in place. - Payment Authorization & Reserving: Ensuring that reserves are appropriately set and updated for all claims. Monitor claims financials to ensure accuracy and compliance with global standards. - Collaboration with Global Stakeholders: Develop and maintain strong relationships with internal teams, risk analysts, brokers, underwriters, and external service providers (e.g., loss adjusters, legal teams) to ensure efficient claims resolution and stakeholder alignment across regions. - Customer & Third-Party Communication: Act as a liaison between the company, clients, and third parties (including suppliers, legal advisors, and regulators), ensuring that all parties receive timely and accurate information throughout the claims process. Provide guidance on complex claims issues and resolution strategies. - Claims Process Optimization: Work with the Global Claims Manager and other senior leaders to continuously improve claims processes, ensuring that all workflows, SLAs, and communication strategies align with the company’s business objectives. - Dispute Resolution & Litigation Support: Assist with high-stakes dispute resolution and act as a subject matter expert in litigation support. May be called upon to serve as a witness in legal proceedings or regulatory investigations related to claims. Experience and Qualifications - At least 5-7 years of experience handling multi-line claims with a focus on First Party Auto as well as General Liability, in global or multi-jurisdictional environments. - Experience in managing high value claims across several regions is a must. - Current Adjuster’s License required, with multiple state or country licenses highly preferred. A professional qualification such as CPCU, ACII, or similar is desirable. - In-depth knowledge of claims handling, including dealing with high-value or catastrophic losses, legal disputes, and multi-party claims. Experience with Auto and Liability claims is essential. - Ability to manage a large caseload across multiple regions while ensuring that all claims are processed efficiently and in accordance with company standards and deadlines. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and claims management software, as well as computer based phone applications. Experience with claims management systems and technology used in global claims operations is a plus. - Exceptional communication skills, both written and verbal, with the ability to communicate complex claims details to a wide variety of audiences. Strong analytical skills and the ability to interpret and act on claims data to inform decision-making. - Possess a high level of claims knowledge as well as excellent analytical, communication, and active listening skills. - Must have a dedicated office space with the residence that includes high speed internet and ability to have 2 large monitors to accomplish daily duties. Essential Physical Requirements - Some travel may be required. - Must be able to remain in a stationary position 50% of the time. - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. (office & hybrid roles). - Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer. Benefits - Health Insurance - Medical, Dental, Vision, Life, and Disability Insurance - Health Saving/Flexible Spending - access to flexible spending and health savings accounts - Retirement – 401(k) program with company match - Pet Benefits – ensuring the well-being of your extended family - Identity Theft Insurance – offering security and peace of mind - Wellness Programs - supports financial, physical, and mental well-being - Career Development – fostering growth and advancement in the workplace - Community Day of Service/Float Holiday – our Day of Service promotes community involvement, and our personal float holiday can be used as desired - Employee Discount Program - offers exclusive discounts and deals on a wide range of products and services - Employee Assistance Program - designed to provide life balance support and counseling The workplace Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise. Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience. We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise? What Drives Us: At McLarens, our commitments shape every experience- for our clients, our people, and the communities we serve. • Purpose: Positively impacting people and communities across the globe. • Progress: Excellence, expertise, and growth opportunities. • Place: Our culture of empowerment, support and belonging. The Benefits: Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive. Here’s what else we offer: • Compensation: Competitive salary and performance-related incentives. • Development: Access to technical training, global knowledge-sharing, and career growth opportunities. • Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable). • Global Exposure: Opportunity to work with colleagues and clients across different countries. • Inclusive Culture: A collaborative environment where your voice and contribution are valued. Individual progress, global purpose. It’s all here at McLarens. Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

Purpose ​McLarens is searching for a General Adjuster working in a designated region with the ability to travel, as needed, to resolve various types of losses.  This role’s main responsibilities will be managing the resolution of first and third-party claim exposures from both a coverage, investigative, and loss establishment perspective. The General Adjuster needs to be able to work in a collaborative and responsive fashion with varying levels of supervision resolving complex exposures. We are looking for an exceptional problem solver, proactive thinker, strong communicator, team player, and self-starter. Key Accountabilities - ​ ​Receive and review claim intake daily. - ​Contact insurer, broker, and claimant to arrange appointment for first meeting. - ​Visit insured/risk to investigate cause, circumstances, extent of loss, and damage. - ​Review policy coverage and raise questions with insurers, where appropriate, and recommend resolutions. - ​Consult with construction contractors, engineers, and other experts for the purpose of determining damages. - ​Timely reporting to clients with clear and comprehensive content. - ​Formulate technically precise correspondence specific to Reservation of Rights, Declination of Coverage, and Denial of Liability. - ​Communicate effectively with policyholders, claimants, witnesses, independent and field adjusters. - ​Effectively manage claims and liaise with insured, insurer, broker, retained experts, etc. - ​Prepare scope of damage, loss measure, and costs schedule. - ​Coordinate cost agreements with insured and claimant. - ​Bring matters to a timely, equitable resolution in accordance with Coverage and/or Liability findings. - ​Other duties as instructed by Leadership, including out-of-territory travel and catastrophe response, as needed. Experience and Qualifications - 3-5 years of commercial/residential property claims experience. - ​4-year college degree. - ​Appropriate state adjuster license(s). - ​Regional claims experience. - ​Experience handling complex commercial losses preferred. - ​Established Broker/Carrier relationships. - ​Some experience with commercial and residential ISO policies to include manuscript interpretations. - ​Knowledge of Xactimate or other estimating platforms. - ​Knowledge of the independent claims adjusting business to include familiarity with local jurisdictional requirements and claim practices. - ​Excellent negotiation and communication abilities, both verbal and written. - ​Strong interpersonal and analytical skills. - ​Ability to plan and prioritize. ​Essential Physical Requirements - Travel to inspection sites. (regularly) - ​Move about indoors and outdoors to conduct inspections. (regularly) - ​Ability to position self to inspect confined spaces, ascend and descend stairwells and ladders, traverse roofs, and work atop roofs. (frequently) - ​Ability to maintain balance while traversing on narrow, slippery, or sloping surfaces. (regularly) - ​May exert up to 20 pounds of force frequently or constantly while moving objects. (Regularly) - ​Transport objects weighing up to or exceeding 50 pounds. (regularly) - ​Transport, unfold, and extend OSHA approved ladder which may exceed 50 pounds. (frequently) - ​Ability to operate a laptop/computer, phone, other office productivity machinery (calculator, printer, etc.), and measuring devices. (regularly) - ​Manual dexterity and coordination to extend hands and arms in various directions, using fingers in repetitive motion for keyboarding and writing. (regularly) - ​Handle paperwork and files. (regularly) ​Work Environment - ​​ ​May require working in outdoor weather conditions. (Occasionally) - ​May require working in stationary position. (Occasionally) Benefits - Health Insurance - Medical, Dental, Vision, Life, and Disability Insurance - ​Health Saving/Flexible Spending - access to flexible spending and health savings accounts - ​Retirement – 401(k) program with company match - ​Pet Benefits – ensuring the well-being of your extended family. - ​Identity Theft Insurance – offering security and peace of mind. - ​Wellness Programs - supports financial, physical, and mental well-being. - ​Career Development – fostering growth and advancement in the workplace. - ​Community Day of Service/Float Holiday – our Day of Service promotes community involvement, and our personal float holiday can be used as desired. - ​Employee Discount Program - offers exclusive discounts and deals on a wide range of products and services. - ​Employee Assistance Program - designed to provide life balance support and counseling. The workplace Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise. Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience. We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise? What Drives Us: At McLarens, our commitments shape every experience- for our clients, our people, and the communities we serve. • Purpose: Positively impacting people and communities across the globe. • Progress: Excellence, expertise, and growth opportunities. • Place: Our culture of empowerment, support and belonging. The Benefits: Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive. Here’s what else we offer: • Compensation: Competitive salary and performance-related incentives. • Development: Access to technical training, global knowledge-sharing, and career growth opportunities. • Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable). • Global Exposure: Opportunity to work with colleagues and clients across different countries. • Inclusive Culture: A collaborative environment where your voice and contribution are valued. Individual progress, global purpose. It’s all here at McLarens. Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

Purpose McLarens is searching for a General Adjuster working in a designated region with the ability to travel as needed. The Regional Adjuster’s main responsibilities will be to manage the resolution of first and third-party claim exposures from coverage, investigative, and loss establishment perspectives. The Regional Adjuster needs to be able to work in a collaborative and responsive fashion with varying levels of supervision resolving complex commercial exposures. We are looking for an exceptional problem solver, proactive thinker, strong communicator, team player, and self-starter. Key Accountabilities - Receive and review claim intake daily. - Contact insurer, broker, and claimant to arrange appointment for first meeting. - Visit insured to investigate risk, cause, circumstances, extent of loss, and damage. - Review policy coverage raising questions with insurers, where appropriate, and recommend resolutions. - Timely reporting to clients with clear and comprehensive content. - As appropriate, formulate technically precise correspondence specific to reservation of rights, declination of coverage, and denial of liability. - Ability to maintain diary and respond to stakeholder inquiries in timely and professional fashion. - Effective claim management skills to liaise with insured, insurer, broker, retained experts, etc. - Prepare scope of damage, loss measure, and costs schedule. - Coordinate cost agreements with insured and claimant. - Bring matters to a timely, equitable resolution in accordance with Coverage and/or Liability findings. - Other duties as instructed by Leadership, including out-of-territory travel and catastrophe response, as needed. Experience and Qualifications - 5+ years of commercial and residential property claims experience. - 3+ years handling and managing complex, large losses. - 4-year college degree preferred. - Appropriate state adjuster license(s). - Regional claims experience. - Experience handling complex commercial losses preferred. - Established Broker/Carrier relationships. - Experience with commercial and residential ISO policies including manuscript interpretations. - Proficient knowledge of Xactimate or other estimating platforms. - Knowledge of the independent claims adjusting business to include familiarity with local jurisdictional requirements and claim practices. - Strong communication skills; both verbal and written. - Strong interpersonal and analytical skills. - Ability to plan and prioritize. Essential Physical Requirements: - Travel to inspection sites. (regularly) - Move about indoors and outdoors to conduct inspections. (regularly) - Ability to position self to inspect confined spaces, ascend and descend stairwells and ladders, traverse roofs, and work atop roofs. (frequently) - Ability to maintain balance while traversing on narrow, slippery, or sloping surfaces. (regularly) - May exert up to 20 pounds of force frequently or constantly while moving objects. (Regularly) - Transport objects weighing up to or exceeding 50 pounds. (regularly) - Transport, unfold, and extend OSHA approved ladder which may exceed 50 pounds. (frequently) - Ability to operate a laptop/computer, phone, other office productivity machinery (calculator, printer, etc.), and measuring devices. (regularly) - Manual dexterity and coordination to extend hands and arms in various directions, using fingers in repetitive motion for keyboarding and writing. (regularly) - Assess electronic reports and other computer functions. (frequently) - Handle paperwork and files. (regularly) - The ability to communicate information and ideas so others will understand by exchanging accurate information in these situations. Work Environment: - May require working in outdoor weather conditions. (Occasionally) - May require working in stationary position. (Occasionally) Benefits: - Health Insurance - Medical, Dental, Vision, Life, and Disability Insurance - Health Saving/Flexible Spending - access to flexible spending and health savings accounts - Retirement – 401(k) program with company match - Pet Benefits – ensuring the well-being of your extended family - Identity Theft Insurance – offering security and peace of mind - Wellness Programs - supports financial, physical, and mental well-being - Career Development – fostering growth and advancement in the workplace - Community Day of Service/Float Holiday – our Day of Service promotes community involvement, and our personal float holiday can be used as desired - Employee Discount Program - offers exclusive discounts and deals on a wide range of products and services - Employee Assistance Program - designed to provide life balance support and counseling The workplace Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise. Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience. We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise? What Drives Us: At McLarens, our commitments shape every experience- for our clients, our people, and the communities we serve. • Purpose: Positively impacting people and communities across the globe. • Progress: Excellence, expertise, and growth opportunities. • Place: Our culture of empowerment, support and belonging. The Benefits: Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive. Here’s what else we offer: • Compensation: Competitive salary and performance-related incentives. • Development: Access to technical training, global knowledge-sharing, and career growth opportunities. • Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable). • Global Exposure: Opportunity to work with colleagues and clients across different countries. • Inclusive Culture: A collaborative environment where your voice and contribution are valued. Individual progress, global purpose. It’s all here at McLarens. Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

OVERALL ROLE PURPOSE: Responsible for registering / processing insurance claims relating to customers' General Liability, motor, and property policies. This will involve working with the policy holder, brokers, colleagues, and other professionals to ensure that the claim is valid. You'll be responsible for managing client inboxes along with the portal and OICP to ensure every new claim is processed within 1 business day. You will also be involved in processing payments as and when necessary, managing diary, instructing suppliers to the claims process and providing regular updates to clients. You'll be assisting the wider claims team with providing the customer any other services that may be required following an accident or incident. KEY ACCOUNTABILITIES: Responsibilities include but are not limited to; - Manage the OICP and MOJ portal for the team. Making sure all new claims are allocated from here and that the handler is aware of any medical evidence that has been submitted. - Manage the client inboxes for new claims and correspondence. - Liaising with adjusters and clients on claims that are not solely handled by the TPA team. - Register injury claims with CACHE for the team. - Assist the team with making payments as and when necessary. - Assist the team with diary and manage your own where claims are being handled by the adjusters. - Assist with pre-fixing post in the system. - Our IT system has been designed in the main by us to help you do your job effectively and provide you with all the tools you need. You will be able to see your outstanding tasks and manage your workload. KNOWLEDGE & SKILLS: - Liaising with adjusters, clients, and solicitors as and when necessary. - Strong phone and verbal communication skills along with active listening. - Ability to multi-task, set priorities, and manage time effectively - Knowledge of Microsoft Office i.e., Word, Outlook, Excel PERSON SPECIFICATION: - A positive human being. You look for the good and your cup is always half full. Your tenacity for life is infectious and enables you to lift those around you. - Committed to the role and McLarens. Able to show initiative and not give up when a task is demanding. - A team player, supportive, kind, caring. We feel like we are part of an extended family within McLarens. We are always there for each other and genuinely care about each other and know that as a team, we are stronger. We also support other teams within the business and are happy to help when we can. - Ability to understand tech and systems. You need to know your way around a keyboard and be able to understand our systems and processes – of course, we will give you all the training and support you need, but you need to have the basics. - Ability to communicate effectively. You need to provide clear information to our customers and your colleagues, in plain English, with a dash of patience and care for good measure. - To be trustworthy. We need to be able to trust you with important, sometimes sensitive information and for you to understand the importance of keeping data private. - To be able to pick things up quickly. You will be learning a lot about different insurance products and processes and clients. You need to be willing to learn and retain the information being shared with you to ensure that you can provide the best service to our customers. LOCATION: Home worker The workplace Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise. Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience. We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise? What Drives Us: At McLarens, our commitments shape every experience- for our clients, our people, and the communities we serve. • Purpose: Positively impacting people and communities across the globe. • Progress: Excellence, expertise, and growth opportunities. • Place: Our culture of empowerment, support and belonging. The Benefits: Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive. Here’s what else we offer: • Compensation: Competitive salary and performance-related incentives. • Development: Access to technical training, global knowledge-sharing, and career growth opportunities. • Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable). • Global Exposure: Opportunity to work with colleagues and clients across different countries. • Inclusive Culture: A collaborative environment where your voice and contribution are valued. Individual progress, global purpose. It’s all here at McLarens. Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.